Question about Dell W3000 30 in. HD-Ready LCD Television

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Dell w3000 has green power on no video just audio only

I have a Dell 30 inch flat panel, green power on, it has no video at all only audio, Would this be an iverter board, also does lg make this and where could a person get parts or service since it is out of warrenty. was purchased 4/13/2005. Dell said to hold in the power button while plugging it in to reset the power supply to no avail. Any help would sure be appreciated. Thanks Jerry

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  • Anonymous Nov 03, 2007

    I have the exact tv and the exact same issue. I called Dell and of course they were NO HELP at all. All they said was to take it to a local tech and have it serviced.

  • Anonymous Nov 04, 2007

    I have the same poblem. Dell Is does not like to help or hear about the problem. Dell is follwing the leaders -GM,Ford and Chrisler .

    Dell,keep your loyal customers!

    George

  • Ronaldg Nov 05, 2007

    Have to turn set on 3 or 4 times to get video to light up. Dell said to reset back to factory specs but it made no difference. Still takes 1 to 5 times turning it on and off to get it to produce a video.



  • Anonymous Nov 05, 2007

    Same here. Had it replaced in warranty 4 times and each one with the same problem. Now out of warranty and I can't find anyone who fixes Dell TV's.
    Will never buy a Dell anything again. Stay away everyone.

  • Anonymous Nov 05, 2007

    I've lived with this same problem for years now. No, leaving it on won't help. It'll go into sleep mode (green light turns yellow) and you'll still have to press the power button endless times to get the screen to light up. I'm relieved however to know I didn't get the only lemon and am surprised at how unresponsive DELL has been. I'm just hoping the TV would just break down completely so I could throw it in the trash and buy a good one. Too bad everything else works.

  • ricky25 Nov 28, 2007

    could any body help me with this i have the same tv i mean no power period on my television no green light no video no audio one night i was watching it then i cut it off with the remote to go to bed the next day i tried turnin it on it would not come on could anyone help me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • KenL Dec 10, 2007

    I've had the same problem from the time I bought the TV. Dell is deaf to this problem. Just look at the blogosphere. It's not a warranty issue --- it's a customer issue. I've been a long time customer spending 10s of thousands of dollars on Dell equipment but because of this experience, my future shopping will be going elsewhere.

  • Anonymous Feb 06, 2008

    yes i have the same problem, i say we contact a lawyer and have these faulty tvs recalled. thanks gerard

  • glennrw Feb 16, 2008

    Yes I too have the Dell W3000 LCD TV. I press the power on the remote and get sound but no picture. The green light does come on. I have to shut it off, turn it on, shut it off turn it on a number of times, but then it does come on. I wish I never bought this tv and think Dell should still come out and fix the problem even out of warranty. These tvs are junk. Maybe a class action is necessary since everyone here seems to have the same problem

  • BrockW Apr 19, 2008

    I have the same problem. I've been living with this since late 2004. Sometimes it takes 10 minutes of turning the Display On and Off over and over and over. It's aggravating and a little embarrising when other people are around. The screen wasn't cheap when I bought it. It works well enough for me once it is viewable. Please post if anyone has a solution.

  • SoybeanStu Apr 24, 2008

    My goodness! I've been having the same problem since I got the television in 2005. It has gotten progressively worse, however. Also, my screen has developed a strip down the middle. The strip went from a hazy read, then to a more solid red and now it pretty much is solid black (with some flickering here and there). What is going on with my television? I've gotten no help whatsoever from Dell because it is no longer under warranty. They won't even speak to me!

  • arkie24 Jun 17, 2008

    I have the same problem, has anyone found a solution???????

  • Anonymous Jul 05, 2008

    Same problem no solution found yet



  • Trilaworks Aug 29, 2008

    We purchased 3 of these TVs at the same time in 2005. All 3 have the same exact problem. Sometimes it takes 15min of turning it on and off to get a picture to finally come up. This is obviously a manufacturer defect.

  • triaxiszero Oct 10, 2008

    I have the same problem, seems worse when the room is cold. Anyone else notice this?

  • hapax142 Dec 07, 2008

    powers on when it feels like it. if I let it run for about 10 minutes to 'warm up,' then turn it off and on again, it seems that the pictures comes on.

  • pug-tronics Dec 08, 2008

    I returned mine under warranty 3 TIMES! Now its out of warranty and it still does the EXACT same thing. It is a factory defect. I have heard HUNDREDS of people on all kinds of forums having the same issue. Plus, it proves it that they have sent me 4 total during the warranty period, my first, then the 3 replacements and they all do it! For a $1300 TV it shouldn't have these problems because of cheap/faulty parts. Yet Dell says "Too Bad, So Sad, it's out of warranty now". Even though I am in there system as having it sent back that many times. NEVER AGAIN WILL I BUY DELL!

  • jbruno2 Dec 24, 2008

    I just filed a complaint at www.consumeraffairs.com. I got 4 replacement TV's with the same problem over the three year warranty period. Now that it is no longer under warranty, they can no longer help me. It would also be wonderful to speak with a person who is from Austin, TX instead od India. 

  • Strife23 Jan 13, 2009

    for a couple years ive had this problem. had the tv/monitor replaced and nothing changed. now it seems like im at the point where the video will not come on at all after you try all the tricks.



    I really dont think it would be a bad idea to have a class action lawsuit against dell. It really bothered me that if you had a 3 or even 1 year warranty on the tv that when they replaced the tv, it would not extend the warranty. And right after the warranty expired, it seemed like dell had never heard of the tv. Id file a lawsuit not for the fact that they made a worthless expensive tv, but instead for their lack of trying to satisfy the customers who actually believed they would get a working tv when they sent a new one.

  • VTfozzy Jan 20, 2009

    same problem- turn on turn off, repeat until picture comes on. usually takes 5-20 times.

  • nimatini Mar 03, 2009

    yeap, we have the same problem too, no video, just audio. It comes and goes, sometimes it turns on immediately, other times I have to switch it off and on 20 times beforevideo comes on. So annoying!

  • macforme Mar 19, 2009

    Dell W3000 LCD TV - power turns on (green light & sound) no picture. It used to require one or two power cycles and then it would work. Recently it has begun to take 25 - 30 power cycles to work. After reading all of the other users having the same problem without a solution I just replaced with a SONY. NO MORE DELL FOR ME. Class Action Lawsuit seems to be the right answer.

  • pjs40cal Apr 05, 2009

    Same problem with this piece of garbage (I'm sending this message on a Dell Lap Top....What was I thinking?)

  • pc chk Apr 14, 2009

    Wow - unbelievable. Same exact problem. Fianlly stopped powering on altogether. I found out today that it is manufactured by Philips. Decision One is the recommmended out of warranty repair company for Dell. They indicated that you might be able to contact a local Philips repair shop if you want to save money on shipping. That is of course if you wan to bother with the repair.

  • Anonymous Apr 14, 2009

    This TV is a pice of junk. It has never worked properly. I also paid for installation and three different companies came and fialed to install it properly. The temporary solution for the "no picture but light on" problem is to hold the manual power supply switch (botoom right corner) for a count of 30 and then turn the TV on with the remote. I WILL NEVER BUY ANOTHER DELL PRODUCT.

  • sockitto May 07, 2009

    same problem also line and distort down half of srceen we should file class action lawsuit....

  • Gina MacKay Jul 08, 2013

    Same problem here!!!

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16 Answers

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Had same problem as described by others, green light, audio, but no picture. Decided to look inside. Layed the TV face down on three textbooks (1 at top & 1 at left & Right) so that back (9 large screws & 2 small screws) could be removed along with stand. From the power supply (board that 110v AC plugs into) there is a cable connected to a circuit board on the left (again looking from the back of the TV) covered by metal shielding. Unplug this cable clean the male contacts with a miniture wire brush (bought mine at Home Depot) & plug the cable back into the socket. With rubber gloves (just to be safe) plug the AC cord into the back of the TV & wall and turn on your TV. The bulbs should activate in 7 - 8 seconds. Reassemble the back of the TV & install the stand. Enjoy your TV Doug

Posted on Feb 14, 2008

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I inherited a Dell W3000 with the same problem--green light on, no video. I flipped the power off and on a few times, which did nothing, but then i tried turning it off, then holding the power button in when I turned it back on. It worked!

Posted on Jul 03, 2009

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On both sides of the main boards are two smaller ones. Replace both caps (150mF, 35V) on each board. On the power supply board (left of main board) replace both 3300mF 35V and the 1000 mF 35V on the left side of the board. 7 Caps in all. Although these caps tested alright, they were bloated and needed to be replaced. Got this TV at a junkyard and did this- worked for me. I hooked it up and watched a movie afterward.

Posted on Apr 04, 2009

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We have a w3000 with the sameproblem.

Tonight, I came online and tried to google the solution, and found this page. I looked at the best solution, it does not help us. Because last week, we turned it on and off with remote control over 20 times, and it still did not light up.

Luckily tonight, I tried one thing, and got the TV light-up with my first try. Turn on TV with remote control, if the TV does not light-up, find the Main Power Switch (the # 1in this picture http://support.dell.com/support/edocs/monitors/w3000/en/front/FRONT.HTM)
Turn the switch off, then turn it on, the TV light-up.

Posted on Nov 12, 2007

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Hello all. First I want to acknowledge those who want the easy way out, filing a lawsuit. You cannot. Very thoughtful and nice try but will not happen. The reason your device is not working is due to negligent owners.
If you read your manual it discusses the power infractions this device carries. The Dell W3000 are high powered business monitors that need to be powered down twice. Once through your remote or on-board controller and then with the flip switch located to the left of controls. If the flip switch is set to the on position viewers will experience these power failure symptoms. Although you may think your TV is off it is like running your car without an alternator you are going to drain the battery. In the case of the Dell W3000 and like LCD televisions it blows capacitors which prevent further powering of the device. So if you want to save the life of your TV please turn it off fully.
As v02703 mentions the only direct measure of repair is to replace component capacitors

Posted on Jul 21, 2010

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I got the solution. its called a class action lawsuit. i've read about lots of people having the same problem. dell won't do anything. you know the best part. they stopped making this tv. you know why cause it doesn't work. its a piece of junk. we shouldn't have to pay for a tv that last 2-3 years when most last atleast 5-10 years. i've bought monitors from them before they've never failed. is there really that much of a difference between a monitor and a tv??

Posted on Nov 29, 2008

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I've actually had pretty good luck with using the source button on the remote. When you power up the tv and just get sound, wait about 30 seconds then hit the source button, hit the up arrow once, hit the set button (and the sound will go away), then hit the source button, hit down arrow once (you should get the sound back). Then power on and off from the remote. For me, this typically works the first or second try.

Posted on Mar 14, 2008

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There is the Power Switch to the left side of the screen ( circle with a slash mark in the middle), On/off switch to right of screen (circle with a slash mark on top). There is a White square with an arrow to the left, (this is the menu) select the input.. On the left side of the on/off switch is the Select Mode button, A square with five dark marks, slash, and an arrow pointing left. Select the mode you want. There is nothing wrong with the Dell. Like me, you also need a Manual. Go to dell.com, or http://downloadsdell.com/manuals, then type in the search: setting up your Dell LCD TV. I know this will help! Feel free to contact me if you have more questions.

Posted on Jan 04, 2015

"hold in the power button while plugging it in to reset the power supply"
Worked like a charm!

Posted on Sep 11, 2008

The solution is to buy a new tv like I did. Just not from Dell.

Posted on Aug 01, 2008

I don't know

Posted on May 18, 2008

  • ONTARFF Dec 03, 2010

    I replaced the capacitors and the IC they sent in the Ebay repair kit. Came 50v capacitors recommended and one of the ICs on the power supply. Now, the power comes on with no problem but the screen is dark (slightly illuminated). I can't get any menu to come up or self test pattern with no inputs connected. Just a dark illuminated screen. I rechecked all of the components and connections. No self test pattern.

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I have a similar problem so I called dell and they completely denied having a defective product. This is what the issue is just like toyota. I think we should file a class action lawsuit for this problem. I have the same dell w3000 lcd tv that I purchased for $13000

Posted on Feb 24, 2010

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I have the problem as others described.

I believe this caused by the input circuitry going to sleep (especially when switching between HD and non HD sources). I have a DVD connected to my component input and my TV is usually resting at the HD input (from my cable DVR).

I have found that if I power on my DVD before my TV (after my tv has been off for several hours, I will have the dead video problem 90% of the times). However, if I fire up my HD DVR, then my TV and then my DVD all in quick sequence, I generally don't have the problem. When I do have this problem, I shut everything off with my remote and then try the sequence again. Most of the time this does the trick. Occasionally it gets stubborn. At that point recycling power inbetween toggling inputs usually does the trick. Annoying!!! Dell sucks A$$!

Posted on Jul 29, 2009

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TI TPA3004D2 (CHIP THAT CONTROLS LIGHT AND SOUND CIRCUIT) CAN ONLY BE ORDERED THROUGH CHINA.

Posted on Aug 28, 2008

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That happens often with my TV,.. you just have to wait til it feels like showing an image, turn master power on/off and that should work.

Has anyone tried connecting a PS3 to this tv with any success? Im having a hard time connecting it. I purchased an HDMI to DVI cable but no picture or sound. Can anyone help?

Thanks

Posted on Dec 27, 2007

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"Turn the switch off, then turn it on, the TV light-up" worked for me.

Thanks bal9798!

Posted on Nov 24, 2007

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Posted on Jan 02, 2017

SOURCE: Dell w3000 has green power on no video just audio only

you can get hte parts here
http://www.ihatedell.net/forum/phpBB2/viewtopic,p,41377.html

Posted on Jun 03, 2008

bestdarngood
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SOURCE: Dell w3000 has green power on no video just audio only

you could first try a hard reset by unplugging it for 8 hours and plugging it back in which is a hard reset. Dell had you perform a soft reset. I don't think either will work but it never hurts to try.

I believe that it may be a problem in the microprocessor circuit

All parts could be bought through dell

The first thing I would try though, is calling Dell and see if they will replace it for you for free or fix it has I have seen them doing this for many people even out of warranty. So be persistent and see if they will replace this for you. 1-800-624-9897

Let me know how everything goes and if dell won't do anything for you then have a look at the boards for bent pins if the microprocessor circuitry checks out fine.

good luck

Posted on Jun 03, 2008

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