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monitor problem, monitor, alarm, Phone problem, reset phone

GE Security Simon 3 Wireless Home Security System

Using DTIM with digital phone service

posted by scottc on Sep 08, 2007
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I am trying to install a DTIM module with my Simon 3 system. I have digital phone service (Comcast) and can't get it to work. When I plug the phone cord into the jack (on cable company main box), the phone 1 and phone 2 lights start to flash in unison (signaling in use), and then the phone signal dies. Once I unplug the DTIM everything resets within about 1 min.

I have tried changing the sensor number (I was told it had to be #1), but no luck so far. Anyone have any suggestions?

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Clarification Request

by candoman, posted on Apr 09, 2008

is your phone service through a router or do you have a from a telco and all the jacks in your house work? dtim will not hear data which is what a router sends...

Solution #1
posted on Apr 09, 2008
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It turns out that because Comcast uses VoIP, the Simon can't use it to call in reports. I ended up having to switch monitoring companies to one that specifically uses internet monitoring. The solution was to buy/install a wireless g bridge into the phone output on the alarm panel, and then connect it (wirelessly) to my home network. No major problems since then.

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