Question about SanDisk Sansa e260 MP3 Player

5 Answers

Frozen i had about 300 songs on my sansa. and only about 20 songs worked. the rest of the time it would just say bad track. and now the screen is just frozen on a song and it says bad track. i cant hook it up the computer and its just frozen. even the wheel has its light on. but i cant do anything. what do i do?

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  • jwmstang Jan 07, 2008

    I have the same problem. after trying your solution, when turning on sansa e260 i recieve refresh database failed. any info on this would be greatly appreciated.



    Thanks

  • Black Plaque Jan 21, 2008

    My Sansa e260 MP3 Player DOES NOT WORK. I got it a couple of weeks ago and now when i turn it on, the only thing that i cant see is the Sandisk display and then nothing else happens!!!!

  • edd31 Feb 12, 2008

    i turn it on and it says "Load Main image failed Switch to Recoverey mode

  • jbird713htow May 14, 2008

    tryed turning it off or hange the screen tryed connecting to my computer but its fozen on the same picture the wheel is still on but it wont do nothing

  • Anonymous Jan 21, 2009

    it's say load main image failed switch to recivery mode

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You can put it into recovery mode and you should be able to fix it. First download this from the SanDisk Website; http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Next, put your device into recovery mode. - turn the device off (hold button for 20 seconds) - slide the 'hold' switch into the hold position - press and hold record button while connecting it to the PC. Keep holding button until you see new hardware found on the PC. Then run the recovery tool from sandisk. Make usre you select "format" when prompted, this will erase all of the information on the device, as well as, install an older version of the firmware. Best of Luck.

Posted on Sep 09, 2007

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All you do in a case like this is hold the 'On' button for 15 seconds. and it will start again after you let go and turn it on.

Posted on Dec 22, 2008

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Can u tell a solution for the same problem on sansa e250

Posted on May 12, 2008

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I just want to say thank you. This was a last resort for me in asking for help and it really did work! I have a Sansa e260 and it hasn't been working for me for the last month or so since I got it. I was a little skeptical in trying this because I didn't want to further cause problems. However, I thought it be better if my investment would actually work (it didn't delete the songs but it would allow songs to be put on and it also had trouble recognizing the product). This solution is also relevant if anyone wants to delete those annoying songs that come along with the player when you first get it. Once again, thank you and I hope this helps someone else in their quest to fix what should not be broken.

Posted on Jan 19, 2008

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Wats recovery mode

Posted on Jan 09, 2008

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1 Answer

Bad track and is frozen


I think that what u could do is try to reset it. To do it. Slide the power button and keep it in place for about 10 seconds. It should turn itself off. Then turn it on the usual way

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have you ever set the auto shut off timer in the settings menu?? if you have, it will shut off in the amount of time set in there. if not, maybe you should try pluggin it into your computer and taking all the music off. the bad track thing has happened to me b4, but it has never frozen....that's pretty much anyhting i kno of that you could try.....sorry if this doesn't help =]

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I had the same problem with mine freezing. It happened when I kept pressing the back track button (on left side) to go back to an earlier song. It then froze in the middle of a song, couldn't hear the song, the time of the song was frozen, etc., and the unit stayed lit, despite pressing all the buttons. I tried holding down power but nothing happened. I read another person's post that you need to hold it down 15-30 seconds. I did this and it worked, you just have to hold it down until it shuts down, which was about 15 seconds as suggested, could be longer for others.
For me, next time I wont keep clicking the tracks repeatedly, I'll simply go out of the song and back to the song I want through the menu.
Thank you for the good posts. Glad I didn't have to mess with the battery like others....



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1 Answer

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okey this sounds ... wierd... you uppgraded it? did it get bad tracks when you putted the tracks in or did it take a time..
your songs maby aren´t in rigth .... are you using mp3\wma songs look so they aren´t any other... well if it don´t helps you you can do 2 things leave it back to store and get help there or try rockbox www.rockbox.org
remember to read alot before installing it
i give you a fast guide about the diffren´t modes you canm boot to :
1.normal only start it while dont push any button
2.recovery mode hold(activated) and push rec button when boot screen comes ( this can be used for reinstalling or uppgrade a mp4)
3.manufrakting mode start mp4 while push centerbutton hold(activated)
4. i think it was one more but i forgot that one :p

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hold the power button for 20-30 seconds and that will reset the player

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I think you need to format your player. Open up my computer, right click the player and click "format"

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1 Answer

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I encountered the same problem with my Sansa mp3 player. To fix it, you'll have to reset your mp3 player, meaning all songs and files will be deleted when you format the mp3 player. To do so: Connect the mp3 player to your computer Go to My Computer Double Click on your mp3 player HD You'll get a Warning box saying "Formatting Will Erase ALL data on the device. This may include any settings stored on the device. To Format device, click on OK. Click OK Wait until completed with Format and you are "Bad track" free! Reload your songs using whatever software you use. I use Windows Media Player and was happy to see the songs I had on my mp3 player. All I had to do was sync them again. Hope this helps! When asked I use Windows Media player to sync so I still have that on my playlist. To get rid of

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2 Answers

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I did not get the "Swtich to Recovery mode" screen, my screen was stuck on "Bad Track." I formatted the drive (which deleted EVERYTHING), and then i put the songs back on, and it works just fine. Try this, it might help.

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try taking off the back plate and take out the battery then put it back in and turn it on

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