Hello, Sally -
Fiskars makes more than one model of paper trimmer. I have no idea which one you own.
Therefore, I suggest you contact Fiskars Customer Service (via a telephone call) and discuss the problem you have experienced with a member of the Customer Care Team. This is the link to the Fiskars web page with the toll-free Customer Care Team number:
http://www2.fiskars.com/Customer-Service/Customer-Service
I suggest you read the Fiskars warranty information here:
http://www2.fiskars.com/Customer-Service/FAQs
Best wishes.
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