Question about Alps MD 2010 Thermal Printer

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The printer starts to print but no print

I have the Alps MD 2010. the problem i am having is the printer starts and loads the paper but when it comes time to print the printer just stops and nothing else happens. Any ideas out there?? Chad Maramo

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Re: The printer starts to print but no print

A friend of mine had the same problem and after 28 h of searching ist was clear, that not the printer is damaged. No. Windows had made its online Updates (Service packs) and from then on printing failed. Try to reset your Windows OS to the date, when the Alps worked properly and i think it will work again. I can give you no fo further Information about windows settings, sorry i`m a Mac user.
I dont have these kind of Problems. Think about it !!!!!
Greetings from Germany

Posted on Oct 25, 2008

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Re: The printer starts to print but no print

I had a similar problem with a 2300. It turned out to be a loose connection on the power supplie. I made sure all the connects were good and used compressed air to clean off the PS.

Posted on Jun 28, 2010

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Wow.... last made in 22007 according to the ALPS USA website. From what I read, it should be a dynamyte printer. Several things to consider.....
1) how long has it been since you thoroughly cleaned the machine... or spent the$$ to have maintainance done on it. 6 years of use and rubber rollers get slippy, paper feed mechanisms need cleaned and resurfaced (this isgeneric info.... i never have worked with an alps)
2) this is a dye "sublimation" printer whose print mechanism moves the sheet through the mechanism 4 times (one for each color) so check and see if there is buildup of dry print medium or lint--paper dust blocking. (Airblast first, then clean with one of those long wood stick q tims. Dipped in alcohol.
3) check your printer drived ssset-up. Some printers can be set to greyscale only. reload your driver. I believe I saw a link saying drivers can be had at (or was it drivers?)
Also, frim 2007 may not be compatable with win 8. Or win 7. Probably will work with good ol windows xp. Put a good firewall on XP and limit it to only allowing printer calls assigned to whatever port.

Good luck

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The spooled files are not getting to the printer, do the following in sequence:

Start checking usb cable, test it by using a different one.

Check that no device close to usb can create an electromagnetic disturbance, a power adapter can do this.

Disconnect printer from power, Computer from power (unplug cables form power outlet) and printer from computer for 10 minutes (this will reset printer and get rid of electrostatic charges on PC usb).
Connect everything back and try.

If none of the above worked disconnect printer from usb,
remove printer from 'installed printers' in Windows (or whatever OS you are using)
Reinstall driver from printer disk (printer must remain unplugged).
Plug back printer only when required from printer software or after driver setup.

If it still does not work it may be a problem with heads, Alps are quite peculiar printers, in this case you will need to find a servicemen in your area.


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Have you ininstall the device and reinstall it? Do you have any pending print job?

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This is a symptom of the following:

You are running XP, and have installed SP3 and, you are using the microsoft driver bundled with XP.

The solution:

The m$ driver will have created a printer with "(MS)" as a suffix. Leave this intact, as it will cause major trouble on every reboot if you delete it.
Download the appropriate driver from the Files section in the Alps YahooGroup found at
With your printer unplugged, install the downloaded driver
Shut down your computer and hook up the printer
XP will detect the printer, and create a new printer in Control Panel without the "(MS)" suffix
Make the new printer your default printer.

The reason why you do not delete the printer with the "(MS)" suffix, is because every time you reboot, XP will ignore the fact that you have the correct Alps driver loaded, and will create a new printer using the m$ drivers, and set it to default. Of course, the m$ Alps driver is fundamentally broken

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There could be a loose connection on the power supply. I can a similar problem with my 2300. Make sure all the connections are tight and clean the PS with compressed air.

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