The printer starts to print but no print

a friend of mine had the same problem and after 28 h of searching ist was clear, that not the printer is damaged. No. Windows had made its online Updates (Service packs) and from then on printing failed. Try to reset your Windows OS to the date, when the Alps worked properly and i think it will work again. I can give you no fo further Information about windows settings, sorry i`m a Mac user.
I dont have these kind of Problems. Think about it !!!!!
Greetings from Germany