Question about Palm Tungsten E2 (Multilingual) Handheld

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Unable to hotsync with my computer

Receive a Fatal Alert "systemMgr.c,line:4038 I get this message whether I am hooked up to my computer or hooked to nothing. I had a tungsten prior to this and I was able to hotsync to my old information and now have it on my E2. I just cannot do another hotsync now. I am running windows xp.

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Re: Unable to hotsync with my computer

Also, if you have a new Tungsten E2 and there is no important data, I would hard reset it and then when you sync it, select the old profile of the previous Palm to see if that works.

The new Palm you have, is it a Tungsten E2 as well?

The profiles don't always carry over between different models.

Posted on Jan 05, 2008

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Upgraded from tungsten e to tungsten t5 did first hotsync but subsequently get error message line:4038 error launching application


From Palm Support:

When you upgraded from the E to the T5, did you precisely follow the upgrade directions? These steps include the following actions:

Did you install the new Palm software that came with the T5? Did you rename the Backup folder on your computer before you synced the T5?

If you did not rename the Backup folder you have installed system and preferences files from the E that are not compatible with the T5 and NVFS.

Advise that you hard reset to return the E to factory condition and precisely follow the upgrade procedures.
Hope this helps.

Jan 05, 2010 | Palm Tungsten T5 Handheld

1 Answer

Handspring Visor Username Deleted; How to Add on Device

To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.

There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

Tungsten V

Re-arrange port configuration, install latest version of palm desktop. Right click on palmsync icon on system tray and check "Local Serial" . You may also use IrDa as alternate sync method

Apr 04, 2009 | Palm Tungsten E2 Handheld

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Fatal Alert when doing hot sync on palm tungsten e2

you gotta do a hard reset. i had the same problem. go to the palmone website and look up how. make sure you back your stuff up in case you can't get things back. once you perform the hard reset the error should go away.

Nov 09, 2008 | Palm Tungsten E2 Handheld

1 Answer

Fatal alert

I've had the same problem. Mostly I've found that it is a corruption with the documents to go database. (I'm using version 7). To make the error go away, you can delete the docs to go application and the documents and then reload both (make sure you set the desktop to override the handheld until you've got the docs back on your PDA.) I'm considering upgrading to docs to go v10 to see if this will fix the problem ...

Jul 23, 2008 | Palm Tungsten T5 - Multilingual Handheld

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Unable to hotsync with my computer

anytime you get fatal alerts you have to do more than just push the reset button. You will have to do a soft reset or possibly a hard reset,(usually the soft reset works) Google it and you will find it is quite simple to do

Jun 17, 2008 | Palm Tungsten E Handheld

3 Answers

Fatal alert [Memory Mgr,C,Line:3751, Free handle

Thoroughly flush (delete) documents to go using the tool below and then reinstall.
Worked for me two times over the past two years when my E2 has gotten sick.

Dec 01, 2007 | Palm Tungsten E2 Handheld

1 Answer

Fatal Alert

Here is Epocrates answer: "... A fatal error when opening the Epocrates application typically indicates that one of our database files has become corrupt. HotSyncing again may restore functionality. If not, uninstalling and reinstalling our application should correct the problem. Other Fatal Error messages relate to not enough free memory on your mobile device for a complete installation or, your mobile device does not use the correct Palm OS version. Please verify you meet our minimum system requirements by returning to our web site, click Support, and then click System Requirements by your Epocrates application. Delete Epocrates Palm/Win from your mobild device. On your mobile device, tap the clock (located upper left corner of your screen), tap App then Delete. Select the following files (one at a time) then tap Delete. You may not see all of these files on your mobile device. It may take several minutes to delete a file. The file will disappear from the program list or your mobile device will turn off when complete. See Frequently Asked Questions 484 for instructions to preserve your notes * AutoUpdate or Libaupd * Cholesterol * Compendica * DocAlert * DocMemo * Drip Rate * Epocrates * Epocrates Dx * Epocrates ID * Epocrates Lab * Epocrates MedTools * Epocrates Rx * Epocrates MTH * Epocrates Startup * Epocrates Tables * EpoxLaunch * Fahr/Cels * HTN Ref * Insulin Calc * MedMath * MedToolsHack * MobileCME * Natrecor * OnBoardAU * Tutorial * UpdateEmail * Version-ep22 * Any file ending in NC-2 * Uncompressor * Any file starting with SMSH * Any file starting with ID and ending with NC43 Tap Done when finished. Disable the Epocrates conduit. On your computer, click on the HotSync Manager icon in the lower right hand corner of your system tray then click Custom. Double click Epocrates , select Do Nothing and check Set As Default. Click OK. Double click System, select Handheld Overwrites Desktop and check Set As Default. Click OK then Done. HotSync your mobile device to your computer. Locate and double click Epocrates2PalmW.exe to reinstall Epocrates. If you cannot locate this file, return to our web site, click My Account, login, click Epocrates Download then follow the remaining on-screen instructions. ..."

Nov 08, 2005 | Palm Tungsten T5 - Multilingual Handheld

1 Answer

Fatal error message

this error can only happen when you previously have another HH hotsynced to the same username you are using right now. troubleshoot by: Do a hotsync. Hard reset e2 hotsync to a new username export-import data if you are using PDS for your PIM reinstall all 3rd party software.

Sep 12, 2005 | Palm Tungsten E2 Handheld

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