Tilt it forward, eject the tray, and shake the box and see if it falls out.
You can lightly try and turn the carousel while pushing in the tray.
Unplug the unit,hit power button, leave unplugged for 5mins,plug in turn on and attempt to close the tray, stop disk,play,stop,eject.
If none of this works,maybe someone around can open the unit and manually remove disk,if not you will have to have it serviced.
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We had the same problem. If you can get the unit open you can remove the CD. There are 8 screws to remove, 2 on each side, 2 on the top and 2 on the back. You may have to turn the 3 white gears to release the CD from the reader. Plugged it back in and it works fine.
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We've tilted it, shaken the box, even turned it upside down, and nothing happens. That CD is firmly in place and plays just fine. But we still can't close the tray or get the CD out. Any other ideas?
Tried all that. Nothing doing. We've tried to open it up, but there appear to be 2 screws deeply embedded in the top and we don't have a screwdriver long enough to get in there. I guess I'll have to go buy a really long screwdriver to get to them, and then hopefully can get it open. I wish I had a service manual handy!
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