Question about HP LaserJet 3050 All-In-One Printer

1 Answer

Can't scan The printer shows that a document is inserted and the HP toolbox shows the printer status as having a document inserted yet when i come to scan using the scan function on the pc it shows there being no document there. If i try and scan using the button on the computer then an error message shows up on the pc showing a comunication error. The printer prints and faxes perfectly. I have checked all the cables and reinstalled the software and still it will not scan.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 133 Answers
Re: Can't scan

This sort of thing can be down to the fact the settings for communication to the printer is separate for printing/faxing/scanning. So you will need to find the scanning device (will usually be called HP3050 regardless, or something along the lines of that) and make sure it's set to communicate through USB and no other means.

Posted on Sep 07, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Please insert your originals into the automatic document feeder hp 3052

It is looking for a document to scan. Either a copy job was started and interrupted or the device is not sensing a document in the adf. If scanning, ensure document is flushed and is fully inserted. If not scanning, cancel all jobs. If scanning and document is flush and fully inserted, check sensor/flag which may need replacement if all else is good.

Feb 21, 2015 | HP LaserJet 3052 All-In-One Printer

1 Answer

How to fix sensor error on hp color laserjet 2600


Error message



Color density sensor error


  1. Power cycle the printer.
  2. Calibrate the printer. Click here to view the document "HP Color LaserJet 2600n - Calibrating the printer" available on the HP Web site at (
  3. Change the Print Density settings through the HP Toolbox. Click here to view the document " HP Color LaserJet 2600n Printer - Change Device Print Settings in HP Toolbox" available on the HP Web site at (
  4. If the problem continues, contact HP Customer Support Center for technical assistance at or see the flyer that came in the printer box for additional contact information.

Apr 02, 2014 | HP Color LaserJet 2600n Printer

2 Answers

How do you check the status of the toner online?

Using the HP Toolbox
HP Toolbox is a Web application that you can use for the following tasks:
? Check the printer status.
? Configure the printer settings.
? View troubleshooting information.
? View online documentation.
You can view the HP Toolbox when the printer is directly connected to your computer or
when it is connected to the network. You must perform a complete software installation in
order to use the HP Toolbox.

Jul 26, 2011 | HP LaserJet 2430 Printer

1 Answer

Can I use my scanner to scan documents into Powerpoint Presentations? How do I do it?

You can scan the document as an image, and insert the image into the presentation.
BMP is preferred over a JPEG (image quality).
You might have to use a graphics program to crop and / or rotate the scanned image before use.

Free software - check the list here:

Jun 11, 2011 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

I get an error message when I scan. It says Error

ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:
  • Firewall denying access to PC
  • Device polling not enabled
  • The scan to function is not enabled in the HP Toolbox
  • The destination has not been added to the Scan to button from HP toolbox
  • The HP Toolbox is losing the scan to destination
How to troubleshoot this issue:
  1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
  2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
  3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
  4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
    1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at If not, proceed to the next step.
    2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on Click here for at . If it is not the latest version then upgrade it to the latest version available on the web.
    3. Download the Software Update Version 3.0 from and install it. Click here to download the software update from
  5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
  6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

Apr 07, 2010 | HP LaserJet 3015 All-In-One Printer

2 Answers

I have a HP laserjet 2500L printer, when I try to find out the status of my supplies, by going to Toolbox/device/information. I get an error message "can't find server" I have uninstalled/reinstalled the...

you can print out a status page by holding down the green button untill all lights flash than let go..( this will than print out a config page showing your supplies status..

Jan 30, 2010 | HP LaserJet 2500L Printer

2 Answers

Hi. I have a HP Business Inkjet 1200. What to do to print a testing page? /Christer

Toolbox The Toolbox provides status and maintenance information about the printer. It also provides links to the onscreen user's guide for help in performing basic printing tasks and solving problems.
NOTE: The Toolbox is available for Windows computers only. If the Toolbox was not installed with the other printer software components, you can install it using the installation program on the Starter CD. To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine. Opening the Toolbox
  1. From the Start menu at your computer, point to Programs .
  2. Point to the printer name, and then click the Toolbox icon.
Toolbox tabs The Toolbox contains tabs that you can use to view product information and change configuration settings. Tabs Contents Printer Status
  • Selected printer The drop-down list displays the currently selected printer.
  • Ink Level Information Shows estimated ink levels for each cartridge.
  • Order Supplies Provides access to a Web site where you can order printing supplies for the printer online.
  • Ink Cartridge Information Shows order numbers and expiration dates for the installed ink cartridges.
  • Preferences Gives you the ability to set advanced Toolbox settings, such as selecting which printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see. Also, you can turn on myPrintMileage AutoSend, which provides you with a closer forecast of printer usage on the myPrintMileage Web site.
  • Printer Information Provides links to myPrintMileage and shows the printer hardware and printhead health information. You can also use the tab to obtain information about accumulated ink and media use, statistics up to the last 20 jobs, and job tracking.
  • Help Information Provides links to HP Instant Support and HP Customer Support, as well as to the onscreen user's guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen.
Printer Services
  • Align Printheads Guides you through aligning the printheads.
  • Clean Printheads Guides you through cleaning the printheads.
  • Calibrate Color Allows you to calibrate color manually.
  • Print a Demo page Prints a demonstration page. This is used to verify that the printer is connected to the computer correctly and that the printer and printer software are working properly.
  • Advanced Configuration Allows you to set tray lock and select a default tray (if Tray 2 is installed).

Sep 08, 2009 | HP Printers & Copiers

1 Answer

Hi please help

can only be that the settings in the toolbox are incorrect. Its probably set for the wrong program. Open the toolbox on your computer and check the scan to mail settings.

May 04, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Plz help me am in trouble

Network Configuration page
NOTE The Network Configuration page is only available on the HP LaserJet p2015n,
HP LaserJet p215tn, and HP LaserJet p215nw printers.
A Network Configuration page prints whenever a printer configuration page is printed. You
can also print a Network Configuration page by pressing the network Reset button at the
back of the printer
The Network Configuration page provides information about the network configuration,
including the IP address, firmware revision, network statistics, protocol information, and so
on. The Network Configuration page automatically prints when you print a configuration
page from the control panel.
ENWW Printer information pages 37
Using the HP Toolbox
The HP Toolbox is a Web-based program that you can use for the following tasks:
● Check the printer status.
● Configure the printer settings.
● View troubleshooting information.
● View online documentation.
You can view the HP Toolbox when the printer is directly connected to your computer or
when you are using a supported network connection. You must have performed a complete
software installation to use the HP Toolbox.
NOTE You do not have to have Internet access to open and use the HP Toolbox. However, if you
click a link in the Other Links area, you must have Internet access in order to go to the site
associated with the link. See Other links for more information.
To install the HP Toolbox, you must install the TCP/IP protocol and the most recent version
of the Java™ Virtual Machine on the computer. You must also install the DOT4 protocol for
all USB connections, LPT connections for Windows 2000 and Windows XP, and LPT1
connections for Windows 98 S.E., Windows Me, and Windows NT 4.0. See the system
administrator or computer manufacturer's documentation for more information about
installing the TCP/IP protocol and the DOT4 protocol.

Jan 22, 2008 | HP LaserJet P2015dn Printer

1 Answer


The printer shows that a document is inserted and the HP toolbox shows the printer status as having a document inserted..then use the scan button on pc to scan it

Oct 18, 2007 | HP LaserJet 3050 All-In-One Printer

Not finding what you are looking for?
HP LaserJet 3050 All-In-One Printer Logo

265 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

94113 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides