Question about HP LaserJet 3050 All-In-One Printer

1 Answer

Can't scan The printer shows that a document is inserted and the HP toolbox shows the printer status as having a document inserted yet when i come to scan using the scan function on the pc it shows there being no document there. If i try and scan using the button on the computer then an error message shows up on the pc showing a comunication error. The printer prints and faxes perfectly. I have checked all the cables and reinstalled the software and still it will not scan.

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  • 2 more comments 
  • JoeTaylor Sep 07, 2007

    Thought i'd better mention its a HP3050

  • JoeTaylor Sep 07, 2007

    How would I check that please? I can't find a setting for it in properties.

  • JoeTaylor Sep 10, 2007

    It shows the scanner on port\.\\Dot4scan0 but doesn't give me an option to change or modify this. It also doesn't show what type of port this is. Is there any other way I can modify this?

  • Anonymous Mar 31, 2014

    printer shows as printer option but has status "error"

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  • Expert
  • 133 Answers

This sort of thing can be down to the fact the settings for communication to the printer is separate for printing/faxing/scanning. So you will need to find the scanning device (will usually be called HP3050 regardless, or something along the lines of that) and make sure it's set to communicate through USB and no other means.

Posted on Sep 07, 2007

  • Ricky Burgin
    Ricky Burgin Sep 07, 2007

    It can often be found in Control Panel -> Scanners and Cameras, in the properties of the scanner. Then select the "Ports" tab, which you hopefully have and select the tickbox for USB.

  • Ricky Burgin
    Ricky Burgin Sep 10, 2007

    Not as far as I know.

    From here, I would try uninstalling the printer software, then reinstalling it from the CD supplied with the printer.

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ENWW Printer information pages 37
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3050


The printer shows that a document is inserted and the HP toolbox shows the printer status as having a document inserted..then use the scan button on pc to scan it

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