Question about Brother FAX-1960C

1 Answer

Receiving a fax when using the phone

Hi, Can I still receive a fax when using the phone for this fax machine. I do not have a seperate fax line.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 186 Answers
Re: Receiving a fax when using the phone

You can not use the phone simultaneously while sending or receiving a fax. You do not need a separate line. especially if you do not do a lot of faxing. You just can not do both at the same time. You can set your machine to automatically receive faxes when you are not present. The machine will detect the sending tones of the senders fax and automatically receive your fax. You may want to order a users manual from brother to help you set up your fax for your specific needs. Their number is 1-800-284-4357. Another option is you can order the distinctive ring option from your phone company. This will allow you to give out a seperate phone number for your fax while only having one line. The machine can be programed to distinguish the distinctive ring and automatically pick up with out you wondering if it is a fax or phone call. But again you can not talk and fax at the same time. Good luck and let me know if I can be of further help! John

Posted on Sep 07, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...

Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.

Oct 05, 2010 | Brother Fax Machines

1 Answer

Receiving faxes

Call the fax machine using a regular phone to see if it answers.

Jun 01, 2010 | Lexmark F4270 Plain Paper Inkjet Fax

1 Answer

We can send faxes but we can not receive faxes. The fax machine that sends the fax tell it that our line is busy. Is that a machine problem or a phone line problem?

Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.

Apr 20, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Having trouble receiving faxes, takes several times of someone sending to me to receive.

First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.

Apr 15, 2009 | Brother IntelliFax-1860C Plain Paper...

2 Answers

Can't receive faxes but can send them okay

The easiest thing to check is the recieve mode setting. most of the time when this happens the machine is set on manual recieve. Set it to automatic recieve and you should be fine.

Oct 29, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Brother FAX-2920 sending-receiving problems

Make sure you are plugged into the LINE port of the fax machine.

Oct 22, 2008 | Brother IntelliFax-2920 Plain Paper Fax,...

1 Answer

Receiving Problem

Do you have a DSL or any other digital phone line?

Are you set to "AUTO RECEIVE" ?

Call the fax machine from a regular phone and listen for fax tones.

Sep 29, 2008 | Panasonic KX-FL511 Plain Paper Laser Fax

2 Answers


Try calling your fax machine from a cell phone. If the fax doesen't answer, or if the line is busy, the phone line may be bad. Also check that the phone line to the fax is plugged into the receptical marked LINE, not PHONE. The PHONE receptical is to connect a telephone to the fax machine. If it still does not answer, try going into the fax menu and go to RECEIVE settngs. Try changing each setting, then call the fax with the cell to see if it answers. Write down each setting before you change it, so you can set it back if changing it does not solve the problem.

Jul 10, 2008 | HP 920 Plain Paper Fax

1 Answer

The fax does not work - the displaye states sending and receiving but nothing happens. we have tested the phone line and tried plugging in to a different socket. the line rings but does not convert to the...

Most likely the modem is bad in the fax machine.
But a make and model number would help.
Some have the fax boards seperate, some are incorporated in the processor board.
Also it could just need the software reloaded or updated.
If you have a digital line, the majority of fax machines today STILL require an analogue line.
But a make and model number would be very helpful.
Thank you.

Apr 30, 2008 | Fax Machines

1 Answer


Can you pick up the receiver on the phone and hear the fax tone when receiving? If so, can you then press the start button and begen receiving? If that works, then the fax auto settings are not set properly. Do you have the owners manual? Read the receiving fax section.

Jul 30, 2007 | Sharp UX P200 Plain Paper Thermal transfer...

Not finding what you are looking for?
Brother FAX-1960C Logo

Related Topics:

138 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Fax Machines Experts


Level 3 Expert

1113 Answers

Paul King
Paul King

Level 3 Expert

727 Answers

john archer

Level 2 Expert

186 Answers

Are you a Brother Fax Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides