Blackberry rolling ball issues

hi Titchypink.
this is all i could find out,hope it helps you out.
Trackpad, trackball, or keyboard not working on a BlackBerry smartphone running BlackBerry OS 7.1 and earlier Article Number: 000029640 First Published: April 26, 2017 Last Modified: April 26, 2017 Type: Support

Environment

• BlackBerry smartphones running BlackBerry OS version 6 to 7.1
• BlackBerry smartphones running BlackBerry Device Software 5.0

Back to top ?

Overview

In some situations, a BlackBerry smartphone with a trackpad or trackball may experience issues with sensitivity, latency, or scrolling. Additionally, the BlackBerry smartphone keyboard, or other buttons may be unresponsive.
Back to top ?

Cause

This issue might be caused by one of the following:

1. The trackball/trackpad sensitivity needs to be adjusted.
2. Make sure the trackball/trackpad is not affected by a software freeze or an application freezing.
3. The BlackBerry Device Software is out of date and requires an update to resolve the trackpad, trackball or keyboard issue.
4. The physical trackpad, trackball or keyboard hardware is malfunctioning.

Back to top ?

Resolution

Resolution for Cause 1
Complete the steps in Article 5447 to ensure the trackball/trackpad sensitivity is correctly.
Resolution for Cause 2
For BlackBerry smartphones running BlackBerry OS version 6 to 7.1 using a trackpad, complete the following:

1. From the Home screen, select Options.
2. Select Typing and Language.
3. Select Trackpad Sensitivity.
4. Ensure Audible Roll is selected.
5. Rapidly roll the trackpad up, down, right, and left.
6. If an audible click is heard while not responding, proceed to Resolution for Cause 4 as this could be a software related problem.

For BlackBerry smartphones running BlackBerry Device Software 5.0 using a trackball, complete the following:

1. From the Home screen, select Options.
2. Select Screen/Keyboard.
3. Ensure Trackball Audible Roll is selected.
4. Rapidly roll the trackball up, down, right, and left.
5. If an audible click is heard while not responding, proceed to Resolution 4 as this could be a software related problem.
6. If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.

If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
Resolution for Cause 3
To update BlackBerry Device Software using BlackBerry Desktop Software see, Article 11320.
or
To update the BlackBerry Device Software on the BlackBerry smartphone visit http://www.blackberry.com/update/
Resolution for Cause 4
Use the BlackBerry Virtual Expert diagnostics application. For more information, see Article 35973.if not try this link. blackberry scroll pad is not working Google Search

If the track ball is stuck, there's something that's preventing it to roll. Cleaning it should be the solution, but you need to contact the manufacturer and have them clean it for you. Because that track ball is not easy to remove.

Thank you!

Hi,

The Block Erase 6 Reset error may result from corrupt data on your BlackBerry device.
To resolve this problem, you need to complete the steps:
Reload the BlackBerry Device Software by following these steps:

1. Install the BlackBerry Device Software on your computer.
2. Connect the BlackBerry device to the computer.
3. Open BlackBerry Desktop Manager.
4. Complete one of the following:
5. 1. If the Application Updates Available window appears, click Update Now. The Application Loader wizard appears.
   2. If the Application Updates Available window does not appear, double-click Application Loader. The Application Loader wizard appears.
6. Click Next.
7. If prompted, enter your BlackBerry device password and click Next.
   
   When the Application Loader wizard is finished examining the configuration on the BlackBerry device, the Device Application Selection screen appears listing the applications available for installation.
8. Select the check boxes next to the applications you want to load. Check boxes that are already selected represent applications that already exist on the BlackBerry device. If you clear those check boxes, the applications will be removed from the BlackBerry device.
9. Click Next.
10. If the On the Device Backup screen appears, choose whether or not to automatically back up the BlackBerry device.
11. Click Next.
12. Click Finish to begin loading the BlackBerry Device Software.
13. Click Close when the software is finished loading.

Inspite of this if you find the same error, you need to follow the steps:

1. Remove the battery from the BlackBerry device.
2. If a media card is inserted in the BlackBerry device, remove it.
3. Connect the BlackBerry device to your computer using the USB cable.
4. Open BlackBerry Desktop Manager and click Option > Connection Settings.
5. In the Connection Settings window, click Detect. Make sure the BlackBerry device is detected.
6. Close the Connection Settings window.
7. In BlackBerry Desktop Manager, double-click Application Loader.
8. In the Application Loader wizard, click Next to start the loading process. The Device Application Selection screen appears displaying the applications available to load onto your BlackBerry device.
9. Select the check boxes next to the applications you want to load. Check boxes that are already selected represent applications that already exist on the BlackBerry device. If you clear those check boxes, the applications will be removed from the BlackBerry device.
10. Click Next. The Completing the Application Loader Wizard appears listing the applications to be installed and removed from the BlackBerry device.
11. Click Advanced.
12. Select the Erase all application data check box, and then click Next.
13. Select the check box beside Do not automatically backup the application data during the loading process. This check box is selected because the data on the BlackBerry device may be corrupt.
14. Reinsert the battery into the BlackBerry device.
15. On the Application Loader wizard, click Next to proceed with the loading process.
16. When the process is complete, the Application Loader wizard will display the following message: The loading operation was successful.
17. Reinsert the media card if one was removed earlier.
18. Close the Application Loader wizard.

change the trackball sensitivity

Steps :

1. Click Menu Key
2. Go to options, under that select Screen/Keyboard
3. scroll down you will get track ball settings
Horizontal sensitivity
Vertical sensitivity
increase the sensivity to 100 then you will be able to roll track ball,it will work fine....

You might have damaged some circuitry, but can try cleaning the trackball with alcohol and a Q-Tip. You need to roll the ball around with the alcohol-soaked Q-Tip, then let it try. This will have the nice side effect of helping drive off any leftover water, too.

Cause:
The sensitivity of the trackball/trackwheel might be less
Faulty Hardware
Resolution:
Increase the sensitivity by following procedure
Option -> Screen and Keyboard -> Horizontal Sensitivity and Vertical Sensitivity to 100

if still not working contact service center

change the settings
in menu select applications --> select options --> select keyboard/screen --> change resolution sensitivity (vertical and horizontal) to 100% --> select menu --> select save

Usually the button membrane under the track ball goes bad. If you're out of warranty try to remove the trackball and push the membrane back in place, clean it if necessary. There is a Blackberry Repair Guide that shows how to open a Blackberry and remove the track ball yourself. Once it is open it's as easy as peeling the membrane off the logic board, scratching its bottom with a flathead screwdriver. There are also third party blackberry repair services that will do this for you.

I found that removing the track ball and cleaning the contact and track ball with a cotton swab moistened with a small amount of isopropyl alcohol, it worked a 100 percent better when I returned the ball to the handset. DO NOT SATURATE THE BALL OR THE HANDSET WITH THE ALCOHOL!! ONLY USE A VERY SMALL AMOUNT!!!!

This is a Java Virtual Machine Error with your blackberry OS. you will need to download a BB OS from Blackberry.com and then runn Apploader from your Desktop manager software. This will wipe and replace the BB OS and fix the issue.

Sometimes a Hard reset can fix this issue though.

If you need further help, please visit www.blackberry.com/btsc