Fax Hi, The machine is not allowing fax's to come through because it says the voice mail is full. We seldom use the land line phone here for outgoing calls and it is not used at all for incoming calls. Any suggestions?

Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"

Most fax machines allow you to set the number of times the phone rings before it automatically answers the phone. So if you phone goes to voice mail after 4 rings and the fax machine is set to start the fax after the 5th ring it will never receive the faxes because the call went to voice mail. Good Luck

If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.

If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

Call your phone company to sign up for service. Ask for an additional line with a "distinctive ring." The additional line is for your fax machine---whenever you hear the distinctive ring you'll know that a fax is coming through. Get voice mail service on the regular phone line as well.

Purchase a two-jack phone splitter (sometimes called a wall jack adapter) that allows two cords to plug into the same phone line. Plug it into the phone jack in your wall.

Run a phone cord from both machines into the wall adapter. Test the system by calling both your regular phone number (assure it rings and the voice mail picks up) and your fax number to see if the fax machine picks up (you'll hear a set of strange beeping tones).

Hi there!
Mfc-970mc has a built-in message center that you can use. Once you activate this setting the person who's calling you willnot hear the fax tone again. On this setting you will receive faxes and voice calls on the same phone line/ phone number.
Please open the manual and check pages 79-95 to set up the built-in message center of this fax machine.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_IntelliFax_870MC_MFC_970MC_EN_90.PDF
Please rate and hope this helps.

Is the phone line working? Do you have any devices connected to the phone line that pick up before the fax machine? Make sure the machine has paper and is set to FAX or AUTO. Is there a Memory Full error? Clear the memory (Setup > Memory Clear then press Start/Enter. Use the left and right arrows to select the items to remove. Press Start/Enter twice (second time to confirm the choice). Repeat until all memory is cleared that you wish to clear. Then press Stop to exit.)

If you are using the ANS/FAX mode and have an answering machine connected to the extension port, disconnect the anwering machine and switch to FAX or AUTO. Check if the machine receives faxes. Sometimes the extra device causes interference. Call the fax machine from a different phone number and see if you hear the fax tones.

Check that the Junk Fax barrier is off, if the incoming call is from a machine that is not listed in your speed dial database. If you have a distinctive ring, make sure that the Fax machine has learned the ring by pressing Setup go to DRPD. Choose Set and call the fax machine from another phone. The LCD will say Waiting Ring until it gets that call and then once the ring is learned will say END DRPD Setup

I hope these ideas help.

Cindy Wells
(If you have a phone company voice mail service, the faxes may end up stuck in that box. It depends on how many rings the fax is set to wait before picking up versus when the voice mail opens to take the call.)

You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html
A simpler solution is to plug your fax into your phone. On top of your phone are multiple jacks labeled L1/L2, L2 only or L2/data. Plug your phone into the wall using the L1/L2 jack then plug your fax into the L2 jack and this will work fine and still allow you use of line 2 on your phone. If you don't want to hear the ring then set your fax machine to auto answer. Hope this helps you.

You can change the number of rings before the fax machine can pick up. Three is usually a good number. You would have to pickup the phone on the first two rings.

They make devices that do that but everytime I have used them I would end up getting the fax tone when I'm trying to make a voice. The boxes are great at dealing with incomming phone calls from pstn or land line based calls, but if you are getting cell phone calls or voice calls comming in from digital, DSL, or VOIP lines, it has a hard time sensing voice from fax when people are using phones like that. There designed for analog phone line installation but if you're on a DSL they won't work.

Try resetting the machine to it's defualt settings.

The short answer is no. The JX200 will work with an answering machine because it "listens in" when the answering machine picks up a call. It can't "listen in" to voice mail, because the voice mail is handled by your phone service.