Question about HP Officejet 6310 All-In-One InkJet Printer
This is fax reception problem caused by using a voice mail service from the phone company. Contact the phone company for assistance.
Posted on Sep 08, 2007
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Posted on Jan 02, 2017
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Nov 30, 2015 | Panasonic UF-5500 Fax Machine
Dec 05, 2013 | Office Equipment & Supplies
If you have an answering machine connected to the same line as your fax:
To make sure the printer picks up
incoming faxes, set Auto Answer to On, and then set the printer to pick up
after a greater number of rings than the answering machine. For example, if the
answering machine picks up calls after four rings, then set the printer to pick
up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects
the fax signal on the line and takes over the call.
If you have a voicemail feature associated to the same line as your fax:
Voice mail and fax can share the
same telephone line if you subscribe to a distinctive ring service offered by
your telephone company. This feature allows you to have multiple telephone
numbers on one telephone line. Each telephone number has a designated ring
pattern (single ring, double ring, triple ring, or double and triple ring). The
different ring patterns let you know which telephone number was dialed, and
which device you should use to answer the call.
If you do not have distinctive ring
service, then set the printer to receive faxes manually (Auto Answer Off). This
setting lets you receive both voice calls and fax calls, but works best if you
use voice mail more often. You need to turn off voice mail whenever you are
expecting a fax.
I hope this helps.
Should you need further assistance, please contact Lexmark Technical Support Center.
Feb 14, 2012 | Lexmark Pro901 All-In-One Inkjet Printer
Call your phone company to sign up for service. Ask for an additional line with a "distinctive ring." The additional line is for your fax machine---whenever you hear the distinctive ring you'll know that a fax is coming through. Get voice mail service on the regular phone line as well.
Purchase a two-jack phone splitter (sometimes called a wall jack adapter) that allows two cords to plug into the same phone line. Plug it into the phone jack in your wall.
Run a phone cord from both machines into the wall adapter. Test the system by calling both your regular phone number (assure it rings and the voice mail picks up) and your fax number to see if the fax machine picks up (you'll hear a set of strange beeping tones).
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