Question about HP PSC 1610v All-in-One Printer
I try to print, but my printer will not take in the paper...what can I do?
Complete the following steps in the order provided to solve this problem. Step one: Check the media and print settings While the printer is on, remove the power cord from the back of the printer. Wait 30 seconds and then plug the power cord into the back of the printer. If the printer is not already on, turn it on by pushing the power button. Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper. NOTE: Use plain paper in the unit until the issue is resolved. Make sure that all the paper is the same size and type. Tap the stack of paper on a flat surface to align the edges. Make sure that the stack of paper to be loaded in the unit contains from 10 to 25 sheets of paper. NOTE: Do not load too much paper in the printer. Insert the stack of paper into the printer and gently push the paper guides snugly against the paper. Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays. Open a document in the program in which it was created. Click File . Click Print . Click Properties . The Printer Properties dialog box displays. Click the Paper/Quality tab. In the Size is drop-down menu, select the size of the paper loaded in the unit. In the Type is drop-down menu, select the type of paper loaded in the unit. Click OK . NOTE: These changes do not change the default print settings. The print settings will revert to the default print settings the next time the program is opened. On the Print dialog box, click OK to print the document. Try printing again. If the issue is not solved, continue on to the next section. NOTE: If the issue is resolved and you want to print on another type of paper, change the paper in the unit and then repeat steps 2 through 7 for the new paper. Step two: If necessary, obtain the HP Paper Feed Cleaning Kit Some inkjet products require a special kit to resolve this issue. Determine if the serial number is in the appropriate range Locate the serial number on your product. If the third and fourth digit of the serial number is 56, 57, 58, 59, 5A, 5B, 5C, or 61 , then use one of the Contact HP links on this page to contact a support representative. If your product is still under warranty, tell the representative that you need a free HP Paper Feed Cleaning Kit (part number c9000-67901). If your product is no longer under warranty, you can purchase this kit online from HP. Click here for region/country ordering information. If the third and fourth digits of the serial number are not listed above, you do not need the special cleaning kit. Continue on to the next section. NOTE: A USB connection is required for your Windows 98SE, Me, 2000, or XP computer to use the HP Paper Feed Cleaning Kit. If the product is not already connected by USB, connect it through USB before using the patch, or the kit will not work. Step three: Clean the rollers Turn off the unit and unplug the power cord. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. Refer to the product User' Guide for information on locating the rollers. Clean the rubber rollers with a lint-free cloth lightly moistened with water. NOTE: Purified or distilled water is recommended for cleaning the rollers. Close the access door and plug the power cord in. Try printing again. If the issue is not solved, continue on to the next section. Step four: Service the product If you have completed all of the steps listed above and are still experiencing a problem, service your product. Cause This issue might be caused by any of the following: The paper trays are empty or overloaded. The paper is curled. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the unit. The paper settings in the printer driver do not match the paper loaded in the paper tray. The rear rubber paper feed rollers are coated with dust.
Posted on Sep 25, 2007
Storage over the summer caused the rollers to get dusty. Cleaning the back rollers was all it took.
Posted on Oct 01, 2007
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Posted on Jan 02, 2017
Contacted HP CEO, office getting some interest now!
Re bad paper feeder Did not use main tray feeder until now!
Posted on Dec 20, 2007
What the problem sounds like is that the machine and print driver are set to diifferent paper types.
One says plain paper and the other bond paper.
Or something like that, the machine says bond and the printer plain paper.
Chech the size setting and paper orinentation.
Most of the time the paper type is wrong. Also check paper color etc etc. Something between the machine and driver is mismtached.
Posted on Feb 12, 2008
Dirty rollers? I had the same problem and think the rollers are no longer sticky enough to pick up the paper due to a coating of dust... maybe cleaning the rollers would work?
Posted on May 10, 2009
If your device is out of warranty, I'd suggest to clean the rollers again completely. What I mean is to remove the scanner lid and back cover, then clean all of the rubber rollers gently with alcohol and swabs.
Posted on Jun 14, 2009
Tips for a great answer:
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Leading cause of paper
jams is debris / foreign objects that accidentally fell into the paper feed
area. Please try this approach to fix the problem:
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1. Remove the sheets of paper from the feeder.
2. Grab a flashlight and look inside for any debris.
3. If you're willing and physically able, you may also
turn the printer over. Any debris should just freely roll out from the feeder.
4. If feeder is clear, place the printer back on the
table, open the printer cover and remove the cartridges.
5. Check the cartridge area for any obstructions/debris
that could cause this error or problem.
6. If cartridge area is clear, close the cover.
7. Unplug and re-plug the printer into the power outlet
to reset it.
8. When the printer turns on, reinsert the cartridges and
load some paper. Try to print again.
ns Serif"'>6. When the printer turns on, reinsert one cartridge first.
7. Close the printer cover and check for any errors.
8. If no error appears, reinsert the other cartridge.
Close the printer cover.
9. Replace whichever cartridge is causing the error to appear with a new cartridge.
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