Question about iRiver E10 Digital Media Player

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IRiver E10 - Error screen - Emergency USB

Hi! Saying in two words - I have black error screen on my player, with message of requiring update of firmware. When I tried to connect it to PC I saw "Emergency USB". PC doesn't recognize the player. I can do nothing with it even move files or try to format. I tried to reset the thing, but there's no result - the same error screen. Could you help me, guys?

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  • 4 more comments 
  • Mdogg Nov 21, 2007

    Same problem....

  • turbodang Nov 30, 2007

    same problem after i dropped it on the ground it froze up. After i rebooted it, it went to the error screen and the to emergency usb when I plugged it in to my computer. I should have got a Zune.

  • Nat Nat Dec 18, 2007

    I am having same problem - turned on E10 and it froze on start up. I tried the reset button but then got the black screen with the message saying an update was required...then when I connected it to my PC I got the Emergency USB error.

  • chooky05 Jun 22, 2008

    my iriver e10 has a black screen and says emergency usb it wont let me play songs or any thin wat can i do

  • LATHESON Jul 21, 2008

    ive got the same bloody problem.. but the only difference is i dont have the bloody reciept.



  • Anonymous Aug 16, 2008

    Huh..i have the same problem guys :(

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Hi There,

There are 2 conditions related to the e10 Emergency USB message.

1. If your PC does NOT recognise the iriver as a USB device/drive, there is an issue with the Hard Drive.
2. If your PC DOES recognise the iriver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.

In either case, your iriver needs to be returned to the manufacturer. If in warranty you can get this repaired at no cost (of course).

Posted on Jan 07, 2008

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Posted on Jan 02, 2017

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1 Answer

How to fix iriver E10 it says on the screen is emergency usb


  1. If your PC does recognize the iRiver as a USB device/drive, there is an issue with the Hard Drive.
  2. If your computer doesn't recognize the iRiver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.
  3. Turn the lock off and connect it to the usb port and press the reset button (small hole in lower left of unit, use a small object like a paperclip. The screen should change eventually to the "USB connected" screen. Disconnect the USB at the PC to get the "Ok to disconnect" message. Pull out the usb cable and hold down the "off" button. Eventually the unit will turn off. Turn it on and then off to verify it is working.
If nothing works, your iRiver needs to be returned to the manufacturer.

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