Westell Linksys 327W

Ok right I love these issues.

Here we go!!

First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet.

I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity".

If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in".


If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access
Multiplexer).

In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank.

If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block.
If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility.

I hope this helps.

i called Verizon and they walked me through it ( I would used this if I could connect!). My question is what CAUSED the problem in the first place? My error, modem error, space/time continuum issues?

this person knows his stuff i work for verizon on the sales and tech help line and have also worked on my own computer dsl problems. thanks for helping everyone understand

Update - He can get to the IP address and log in now.

Contact Verizon and verify that the internet service is active going to your modem.

Westell 327w speed on hard wire very slow (1.9) while wireless works at normal speed (5.2) Has been working fine. Have unplugged and restarted, but no joy. Any thoughts?