Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)
My wireless modem was working fine until sunday. Then no internet connection. The light next to the internet is not lit. Wireless is lit, ethernet is lit, power is lit. It just stopped working on the internet. The computer says I am connected to Verizon, but only get error messages when trying to get on internet or check email. I have unhooked everything, turned it all off and then on again (several times). Nothing changes. Do you think the modem has gone bad? All phones are working, all the doodads that filter the phone lines are the same, no doodad on the line to the modem. Thanks for any suggestions.
Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.
Posted on Sep 07, 2007
If you press the reset button on the back of your Westell modem the following should help you:
Posted on Jan 24, 2010
Contact Verizon and verify that the internet service is active going to your modem.
Posted on Sep 07, 2007
This person knows his stuff i work for verizon on the sales and tech help line and have also worked on my own computer dsl problems. thanks for helping everyone understand
Posted on Sep 29, 2007
Update - He can get to the IP address and log in now.
Posted on Dec 27, 2007
Westell 327w speed on hard wire very slow (1.9) while wireless works at normal speed (5.2) Has been working fine. Have unplugged and restarted, but no joy. Any thoughts?
Posted on Jun 19, 2009
I called Verizon and they walked me through it ( I would used this if I could connect!). My question is what CAUSED the problem in the first place? My error, modem error, space/time continuum issues?
Posted on Sep 13, 2008
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