Question about HP Photosmart 3310 Printer

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Scanner issues I've been trying to scan a document and it keeps telling me it's not connected to the computer.

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  • Anonymous Nov 24, 2007

    expericing no scan option

  • Leslie E Dec 10, 2007

    I get message:  No Scan Options when pushing scan button on front of my All in One.  It worked before but I upgraded to OS 10.5 (Leopard).  I can still scan from program on computer but not from printer. 



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I would suggest that you reinstall the driver they are available on the hp web site then I would check all the connections (i.e. the power plug and interface cable). Mainly as it sounds like an driver/interface problem.

Posted on Sep 06, 2007


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I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop

How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Office Equipment & Supplies

1 Answer

I am trying to scan a document to attach to an e-mail. When I try it tells me to start the scan from the computer. How do you do this?

Firstly check out if the Printer/Scanner driver is install and displayed in My Computer list. If not get the driver CD which comes with the printer or if it is lost download from the website by providing the printer model. Once all is done, click the scanner/printer icon and scan the document and saved it to one of your folder.

Currently,the scanner is trying to pick up documents already saved in the computer.

Sep 02, 2011 | Office Equipment & Supplies

1 Answer

I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

I try to scan a document and it says that I am not set up on pc. I use just the scan button and it still won't scan. Help please!!!

Verify cables connected properly to the back of the scanner
If the scanner is a parallel port scanner it is likely it has two available connections on the back of the scanner. Verify that the cable coming from the computer is connecting to the IN, Computer IN, computer, or similar connection.
Ensure that the scanner is getting power
If your scanner is not getting power it is recommended that you check the connections ensuring that they are connected properly to the back of the computer and from the scanner to the wall. If you have the scanner connected to a power strip and or surge protector it is temporarily recommended that you connect the scanner directly to the wall.
If the computer scanner is getting power, you should notice the inside light come on when the power is first received by the scanner.
After checking the connections you still get no power to the scanner, it is recommended you contact the manufacturer of the scanner.
Additional parallel port scanner troubleshooting
If you have another device connected in between the scanner and the computer, turn off the computer and temporally disconnect the devices connected to or from the scanner. If, after disconnecting these devices, the scanner works, it is likely that another device may have issues or may be unable to work with other parallel devices.
PC Windows users verify no TSRs are running in the background
Press CTRL + ALT + DEL and end task all currently running software except explorer and systray and attempt to scan again. If this resolves your issue it's a possibility that an application in the background such as a virus utility is preventing your scanner from scanning.
Verify the LPT port mode
PC users ensure that the LPT port mode within the computer BIOS is set to either EPP or bi-directional mode and/or try alternating between these two modes.
Update the drivers
Verify that the latest drivers are installed for the operating system being used on your computer. A listing of computer scanner manufacturers and links to the drivers pages can be found on our scanner drivers page.

Nov 19, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

Cannon MP530 scanner won't scan document it shows error code

hello ! reinstall the machine fax and scanner program cd's may be the installation was not completed or is the machine having issues .

Jul 22, 2009 | Canon PIXMA MP530 All-In-One InkJet...

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My kodak scanner won't scan but will print pictures

connect ur printer to ur computer and then try to scan any document or plug in any memory card and then press scan .it will ask u to save the file after scanning, save it on computer. ur issue will be resolved

Jul 20, 2009 | Kodak ESP 5 Printer

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How do i scan the documents on to my computer

be sure that your scanner is connected to your computer using a usb wire. do not try to scan wireless. Also, put the scanner disk back in and you will be all set. just answer the prompts.

Jul 18, 2009 | HP Officejet 5610 All-In-One InkJet...

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PSC 1401 will print but it will not scan

Jun 30, 2009 | HP PSC 1401 All-In-One Printer

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I have a Canon ir 3045 copier, when I try to send the scanned copy directly to a file, the file doesnot save to the destination network folder. When I looked at the scanner send logs i saw status as NG...

I have a Canon ir 3045 copier. I had sucessfully scanned two documents but the third scanned document (107 pages) was not emailed to me. When I click on press details, the job type reads #801. how do i retrieve the document?

Apr 24, 2009 | Office Equipment & Supplies

1 Answer

No Show!

Two things you can easily check:

Ensure the issue is not caused by Electro Magnetic Interference (EMI) EMI can cause similar image quality issues. Verify that the scanner is not in the direct vicinity of the computer monitor and/or speakers. If so, relocate the scanner at least three feet away from the monitor and/or speakers and retry the scan.

Also, try this as well:
Re-home the scanning carriage The scanning carriage in the scanner may have lost the home position and needs to be reset.
  1. Shut the computer system off and then disconnect the scanner from the power source. Leave the scanner disconnected from the power source for at least one full minute.
  2. Reconnect the power and then restart the computer system.
  3. When the computer system has fully restarted, try scanning again.
Oh.. and you ARE using the power supply that came w/ the scanner aren't you?? If not, you NEED to.

Maggie B

Feb 21, 2008 | HP Scanjet 4570cxi Flatbed Scanner

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