For general support for your printer please go to the online HP site by clicking here.
For the instructions on Loading & Scanning Negatives & Slides please click here.
You will find they have an excellent support site online that can guide you through many troubleshooting steps for your printer. If you are not successful with the standard troubleshooter, please do a search on the error messages or results you have experienced and see if that doesn't turn up the appropriate solution.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!
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