Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC
I cannot access my word, excel, and powerpoint files saved in the mydocuments folder and even in my usb. everytime i access a file from any of these programs, it stops running then gets hang. i cant even turn off my computer by doing the usual logging out process. this happens just now. i think it has something to do with the trojan virus which i cant remove or maybe from downloading norton internet security. i have been trying to remove from the add/remove programs but cant as well. it also hangs.
I would definitely NOT install Norton on a machine infected with a trojan. Go online and download the symantec removal tool and remove Norton. Go to www.ca.com/onsite and download a free trial of the CA Associates AV and scan your system, remove the virus. Then uninstall CA and install a virus program of your choice. I cannot tell you how many machines that have Norton come in here with virus infections.
Posted on Sep 06, 2007
I wouldn't try to install Norton on a machine I suspected had a virus (or at all really). There is a Norton removal tool on the Symantec website that might be useful, but you still need to get rid of the Trojan. There are a lot of free online virus scanners that should do the job. If you can go online in safe mode that would be best, or you could disable everything on startup using MSConfig.
Posted on Sep 06, 2007
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Posted on Jan 02, 2017
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