Question about Creative Labs ZEN V Plus MP3 Player

10 Answers

Recovery Mode Okay all my music was deleted off my Zen when i formatted everything now all it says it that its in Recovery Mode ? how do i fix this ?

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  • Nicolette Graham
    Nicolette Graham Sep 09, 2007

    ii reset it and itz the same problem...but now it wont come out of recovery mode and it says it has a "firmware problem" !

  • coycoy Nov 12, 2007

    none

  • coycoy Nov 12, 2007

    under recovery mode says clean up,format all,reload firware and reboot

  • Beowulf 21 Nov 19, 2007




    My Zen V plus mp3 player is stuck on recovery mode and it has a firmware problem.


  • Velsheda Nov 19, 2007

    came out of the box with firmware problem and stuck in recovery mode. won't switch off and isn't recognised by the executable file with the new software. recognised ny my PC but only 31Mb on a 3Gb machine.

  • Anonymous Nov 21, 2007

    Zen V stuck in Recovery mode computer say's"Player not connected"

  • Tenchan Nov 26, 2007

    i tried downloading the link and ran it, but it just said firmware upgrade failed.



    is there any other solutions?

  • Anonymous Dec 02, 2007

    Tried to reformat. Player displays message in Rcovery mode and won't allow download of firmware that I downloaded from internet



    RDP

  • skater81 Dec 08, 2007

    same it will nt leave recovery mode and it says i have a firmware prob we tried the reset nothing happened

  • rob weav Dec 28, 2007

    i cant get out of recovery mode

  • Kirkland Dec 29, 2007

    Zen V stuck in recovery mode. How do I get it out of recovery mode?

  • NAYNAE Dec 30, 2007

    ALL MY SONG OFF MY ZEN V PLUS WAS FORMATTED NOW ALL IT SAYS IS RECOVERY MODE FIRMWARE PROBLEM. WHY??? AND WHAT TO DO??

  • Anonymous Jan 04, 2008

    i need a firmware update it says

  • Anonymous Jan 17, 2008

    ecovery Mode problem,

  • Anonymous Feb 09, 2008

    my Zen V PLus MP3 player is in Recovery Mode and it has a Firmware problem

  • Hugs177 Feb 24, 2008

    my ZEN V Plus MP3 Player is stuck in Recovery Mode and it says it has a firmware problem. I cant listen to music at all...What do I do?



    #17

  • k 1234 Feb 24, 2008

    my music just just died and i shut it off and then i turn it back on and it said rebuilding libary what do i do ???

  • Anonymous Mar 11, 2008

    my zen is in recovery mode and a cleanup, format all, reload firmware, and reboot appears. I tried to reset and reboot but it keeps coming up "firmware problem". What do I do?

  • manibal Mar 13, 2008

    my creative player is on Recovery Mode, when i try to do smthing it shows that Firmware software problem. please help me to solve this.... i'll be so thankfull to you...

  • Anonymous Mar 14, 2008

    Same problem

  • Anonymous Mar 17, 2008

    my Zen V has the same problem. i tried doing everything but nothing happened and i can't fix it. i can't even listen to my songs. it's always on recovery mode. please help!!!!!!=(

  • Reese Pieces Mar 30, 2008

    I've

  • witl_bianca Mar 30, 2008

    i have the same problem
    i just don't know how to reload the firmwire
    please help me

  • Anonymous Mar 31, 2008

    i cant get mine out of recovery mode either. =///

  • Anonymous Apr 25, 2008

    it won't go back to the menu

  • Anonymous Apr 27, 2008

    its in recovery mode

  • Emmylou456 Apr 27, 2008

    my creative zen is stuck in recovery mode and wont charge

  • Anonymous May 28, 2008

    all i did was turn my mp3 player on and it said it was in recovery mode.



    then i tried to reset it and now it won't come off of recovery mode.





    HELP!!!

  • Anonymous Jun 12, 2008

    I've reset the player, then clicked on 'reload software'
    I've downloaded the latest firmwaresoftware ZENV_PCFW_L22_1_32_01e.exe
    when I start the software, it says 'your player is not connected' though it is
    when i activate windows explorer, I can read the player


  • muyiwa mayowa Jun 19, 2008

    charging my zen v,came back and what i saw on it was recovery mode.i cant even listen to music on it, i dont know what to do. i tried 2 rebot but still the same thing.



  • Anonymous Jul 17, 2008

    my zen is saying recovery mode how do i take it out of that mode?



  • desi_simpkin Jul 18, 2008

    my zen is stuck in recovery mode

  • sur13 Jul 25, 2008

    my mp3 has been in recovery mode for a day and i don't know what to do i've tried everything please someone help me i dont know what to do

    HELP!!!!!!!!!!!

  • Anonymous Jul 31, 2008

    in recovery mode



  • Anonymous Sep 03, 2008

    charging my zen i came back what i asw on it was recovery mode. i have tried d clean up process,fomart. reload, and reboot

  • Anonymous Sep 26, 2008

    i turned off my zen mp3 player but when i tried to play it again, the player went on recovery mode and it has a firmware problem

  • keanuboy Sep 26, 2008

    i need help with my creative because of a firmware problem

  • Anonymous Sep 26, 2008

    the recovery mode screen just showed up one day when I sat down to put some new music on it

  • getatyatatto Sep 28, 2008

    my shits fucked up



  • taglenn63 Dec 30, 2008

    I went through all the instructions - downloaded the recovery tool and still have the same problem - stuck in recovery mode.

  • Anonymous Jan 01, 2009

    Exactly the same

  • Anonymous Feb 11, 2009

    All my music was deleted off my Zen and when i formatted everything now all it says it that its in recovery mode ?
    i reseted but it still says recovery mode

  • Anonymous Feb 11, 2009

    recovery mode problem firewall

  • tantrico Feb 25, 2009

    After my last adding of music files, when I started the player it says "Recovery mode" and nothing happens.I erased the firmware as a last option but when I try to install a new one, the program says: no players connected to the system ?! Have you guyes any idea of what is happening to my player ZEN V plus 2 GB ?! Thank you in advance.

  • Anonymous Apr 05, 2009

    it has some wackey firmware problem...i got tat irm ware reloaded but it again has the same problem

  • Anonymous Apr 06, 2009

    i have the same ******* problem it goes to recovery mode it has been doing this for a while and it is peice of **** mp3player

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10 Answers

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The same problem happened to my sister when she reformatted. All you have to do is go on the internet fine the latest firwire software and download it on to your Zen V Plus.

Posted on Oct 07, 2007

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Start in recovery mode after reset (hold down play)
Select reload firmware.
Download the latest firmware from support.creative.com.
Plug the player into the computer, and reinstall firmware.

Posted on May 11, 2009

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I have same problem as same as all get off of firmware and not gettin out from recovery mode

Posted on Apr 12, 2009

  • southbridge0 Dec 26, 2010

    i have recovery mode probleam how to remove pls replay?

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  • 53 Answers

First off try pressing the reset button with a paper clip or something else that will fit.

Posted on Sep 06, 2007

  • Nicholas Burress
    Nicholas Burress Sep 09, 2007

    Ok so you've found the problem.
    Next step would be to try to reload/update the firmware. Check out this link. http://forums.creative.com/creativelabs/...
    Good luck again

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I went to the official site and they say to let the battery die and charge it if it dosnt heal juring the chargeits toast

Posted on Sep 10, 2007

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My zen v plus has a firmware problem and i have no place or site to go to update or upgrade firmware
how do i fix this kind of problem?

Posted on Sep 26, 2008

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My zen is brand nee and its telling me that it needs an upgrade what should i do?

Posted on Oct 01, 2008

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Display icon scanning disk

Posted on Aug 25, 2011

Where i can find the firmware version 1.32.02e ? now i have the 1.32.01e but having problems, because the RADIO disappeared from the menù. thanks to all that can give me an answer at my address [email protected]

Posted on Jun 12, 2008

This is how I fixed mine.
1. Go here http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1
and download the recovery tool.
2. Connect player to computer.
3. On your player, run the firmware upgrade utility
4. When the player prompts you, run the downloaded recovery tool from your computer and let it do it's thing.
Your player should work fine after this.

Posted on Mar 10, 2008

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Posted on Jan 02, 2017

ctf1800
  • 4402 Answers

SOURCE: Recovery Mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Posted on Dec 06, 2007

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    2 Answers

    I can't delete anything off of my Zen when it's hooked up to my computer. Also when I try to sync it Windows Media player says error and none of the songs sync.


    try formatting the device... if that doesnt work,put it into restore mode by holding the play button while turning it on.the select clean up option...do not try the firmware upgrade option beacuse it may get stuck on recovery mode.

    Sep 06, 2009 | Creative Labs Zen Digital Media Player

    1 Answer

    I have formatted my zen stone , and all files are gone for the system. i think. i can't listen music anymore can somebody help me please


    if you have formatted your zen stone there is going to be nothing on there, because formatting is when it deletes everything. so in order to listen to music you will have to put some on, whatever you are trying to listen to music from.

    Jan 24, 2009 | Creative Labs Zen Micro MP3 Player

    1 Answer

    Recovery Mode


    okay okay.

    download this tool and upgrade the firmware of ur device!!

    its easy but i need fix ya rate okay.

    but i need the exact model first

    Aug 25, 2008 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Stuck in recovery mode--would love to avoid buying a new mp3


    I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
    May God bless.

    Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

    2 Answers

    My creative Zen 8Gb wont allow more than 597 songs..


    I'll run a cleanup on your zen, if that doesn't work then you should format it and re-transfer everything. Additionally, you may want to upgrade your players firmware.

    How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

    1. With the Zen off, press and hold the "play/pause" button.

    2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

    3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

    4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

    The Recovery Mode screen appears, and four menu items are shown:

    Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

    Format All: This will completely reset the Zen and remove all user stored files on it.

    Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

    Reboot: This will execute a soft reboot of the Zen's operating system.

    How to Clean Up, Delete Temp Files, and Reformat the Zen using Zen Media Explorer:

    1. Plug the Zen.
    2. Go to Zen Media Explorer.
    3. Select "Settings and Information".
    4. Select the "Tools" Tab.
    5. This page will show you the options to Clean Up, Delete Temp Files, and Reformat the Zen.

    (Warning: When reformatting, you will lose all files you put on the Zen)

    Jun 19, 2008 | Creative Labs Zen Digital Media Player

    1 Answer

    Help me please I am getting crazy


    Get the Recovery Tool from Creative's website

    Jun 05, 2008 | Creative Labs ZEN SLEEK MP3 Player

    1 Answer

    Recovery Mode


  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 06, 2007 | Creative Labs Zen V MP3 Player

    1 Answer

    My Zen V


    You will need to re-fromat it. Yes, it does wipe it clean, but hopefully you have either a backup, or all the song files on your music player ( Jukebox, Windows Media ect...) At this point though, you may be in for re-occuring problems. Good Luck!

    Oct 10, 2007 | Creative Labs Zen V MP3 Player

    1 Answer

    It Freezes Someone Help Me Please


    This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.

    Oct 28, 2006 | Creative Labs ZEN SLEEK MP3 Player

    1 Answer

    It Freezes Before It Goes To The Menu


    This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.
    try updating the firmware.

    Oct 28, 2006 | Creative Labs ZEN SLEEK MP3 Player

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