To update the smart pen it is asking me for the serial number and it says that is 8 digits and 4 alphabets but mine is only 2 alphabets

Possible location of serial number described by frustrated user and responders.

https://gregorybeamer.wordpress.com/2010/01/14/oregon-scientific-smart-globe-3-fail-website-and-update/

Quoting from the link above:

The serial number of the pen and details I sent to your Parramatta
office attention Tee Tran.
This is all I can find.
>>>
>>> 1. Model/item number (located on battery cover of pen) Item No.SG18
>>> 2. Serial code located inside battery compartment of pen device. XXXXXX
>>>
>>> 3. Access code (6 letter code located in user manual or on CD-Rom cover)
>>> Cannot find these but did register online when bought
>> then
>>> sold the computer with the login.
>>>
>>> 4. Computer operating system. Windows 7
>>> 5. Country of origin? Not sure what you want the pen says "made in China"
>>>
>>> The globe has the number XXXXXX stamped in the bottom.
>>>
Regards
Colin
On 18/12/2012 9:15 PM, Oregon Scientific Customer Service wrote:
> Dear Colin,
>
> Thank you for contacting Oregon Scientific Customer Support. We are
> sorry to hear that you are having issues with your Oregon
> Scientific product.
>
> We received your email inquiry and want to assure you that you will
> hear back from us with a detailed response which is typically within
> 2-3 business days. Please reply to this email with the following
> information for us to provide you the status of the replacement.
>
> 1) Model # of the unit.
> 2) Serial # of the pen located at the battery compartment on white
> sticker.
> 3) Country where the unit is bought.
>
> Hope this information helps and should require further assistance,
> please feel free to call our customer service hotline at 1300-300-155
> (Toll-Free within AU). Phone and email support are available Monday -
> Friday from 9AM to 6PM ADST. Excluding Public Holidays.

Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.

To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Francis V

you lack details of laptop, copier etc, without those details its really is impossible to help

Simply subscribe online using the SmartGlobe™ Infinity software. There is no response when I touch the SmartGlobe™ Infinity with the SmartPen or the LED on the pen is flashing repeatedly.
Smart Globe will filter your results and update with current version App of SmartGlobe.

the following denotes an addition, in which each alphabet stands for a particular digit, ... each alphabet stands for a particular digit, but no alphabet represents 3 and 4.MINE+LENS = LEAKS what does the letter "s" stands for and how? ...

get the pen and take batteries out then look for a white sticker w/black text

Think this write protection error is due to some virus.
Steps to remove write protection for Transcend users
1) Go to download center of the transcend,here is the link
http://www.transcendusa.com/Support/DLCenter
Type the model no. or part of model number you are looking for.
example: JFV30(all alphabets in Caps )
2) Choose other details like product type etc. and search for your product
3)Then select the product which which is most similar to yours from search results
4)Then download the mFormat utility. You will asked for serial no. if you dont have..enter this no. 1456784523
5) Connect your pen drive
6) run the mformat utility and select full format after full format your write protection will be removed. try twice or thrice if you can't correct at first time.
Thats all...

It worked for me and my friends....

Other pen drive users may visit there vendors site and download any fromat utility present there for your model.

To learn about the new and free version of Olympus Master 2 software go to:
For Windows:
http://downloads.olympus-europa.com/OM2/win/OM211Setup.exe

For MAC:
Olympus Master 2.11: http://downloads.olympus-europa.com/OM2/Mac/OM211EN.dmg
This software replaces all previous versions of Camedia Master 4.x and Olympus Master 1.x.

Think this write protection error is due to some virus.
Steps to remove write protection for Transcend users
1) Go to download center of the transcend,here is the link
http://www.transcendusa.com/Support/DLCenter
Type the model no. or part of model number you are looking for.
example: JFV30(all alphabets in Caps )
2) Choose other details like product type etc. and search for your product
3)Then select the product which which is most similar to yours from search results
4)Then download the mFormat utility. You will asked for serial no. if you dont have..enter this no. 1456784523
5) Connect your pen drive
6) run the mformat utility and select full format after full format your write protection will be removed. try twice or thrice if you can't correct at first time.
Thats all...

It worked for me and my friends....

Other pen drive users may visit there vendors site and download any fromat utility present there for your model.

Serial numbers have to come from Nero.com