Question about Maytag Neptune MAH5500B Front Load Washer

4 Answers

Change rubber gasket

My Maytag (MAH5500B) gasket has mold..My mom has the same washer and her is broken..her gasket dosn't have any mold so I want to change the gasket. Do you know how to take out the drum and change the gasket? I don't want to take the washer apart more than I have to.

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  • grrr1969 Jan 01, 2008

    I have mould in the rubber gasket of my neptune front loading washing machine as well,I have just noticed now that there is a tear in it as well,I always leave the door open when not in use so it is able to air out,but this has not helped.I guess we will have to look in to replacing the gasket,we are just hoping it will not cost a lot of money.

  • chloe4 Jan 05, 2008

    Water remains in the gasket section of the washer, Black mold occurs and

    can not be scrubbed out. What is the best maintainance procedure?

  • eplevin Feb 10, 2008

    I have black gunk all around the rubber gasket in my Maytag Neptune Front Load Stacking Washer. After calling Maytag to ask for suggestions, I purchased AFFRESH , the product developed by Whirlpool (which now owns Maytag) and even after 3 hot water washes with the tablets, the mold remains. Yesterday, I used nearly a container of Clorox wipes and elbow grease to remove the black slime, but there still remains an unhealthy amount on the gasket.

    I have looked on-line and this seems to be a rather common problem for this Maytag Washer. Why has Maytag not sent out notices and offered to replace the gaskets?

    Eileen Levin

  • Anonymous Jul 06, 2008

    mold covering the gasket inside the can the mold be removed?????

  • breel Jul 22, 2008

    Our maytag neptune is covered with black mold. How do we clean or replace it? I have tried bleach, dish soap, brushing.... all to no avail.

  • snarkle Sep 06, 2008

    Bleach, tilex, etc. etc. Maytag (now Whirlpool) is quite aware of the defect in the design of the gasket & Boot. Why is it that I would have to replace this out of my pocket when they are quite aware of the problem? Certainly if my car had a problem known to many other owners of the same car, the manufacturer would be responsible for at least the cost of the part. What does changing the gasket do anyway? In another couple weeks I'll have the same problem. The design is faulty and Maytag hasn't owned up.

  • JaxLadybug Dec 31, 2008

    I have the same issue and when I called the company about it, I was told that there was a lawsuit that had been settled several years back. I didn't receive any information about the lawsuit because I hadn't registered my washer. I'm broke and can't afford to buy a new part so I'm searching for a way to remove the gasket so I can soak it in bleach and put it back on. I'm hoping I find it because it's really NASTY.

  • Anonymous Mar 16, 2014

    I am continually cleaning drum and gasket problem keeps returning

  • Anonymous Mar 25, 2014

    It appears that the front gasket has mildew or mold forming, is there anyway this can be cleaned, or should it be replaced



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Remove the door hinges and plastic covers on the unused hinge screw holes on the opposite side of the door opening (door is reversable, so there are places to mount hinges left and right). Front panel will now snap out at top and lift off lower spring clips. One screw on each side will now release top panel and it will hinge up. Prop up with broom handle or something. Now you can get at everthing. Rubber gasket is held onto drum with a cable loop and very strong spring. It rolls off the lip easily to disassemble but is VERY difficult to get back on without special tools or at least two people. We used strong vice grips and much struggling and sweat, and #@*&%!&@ and finally got it on without damage to the new gasket. Door side of rubber gasket is easy in comparison with rubber tabs inserted into slots and working the gasket into a groove. Hose clamp at bottom of rubber gasket to connect drain hose.

Posted on Sep 07, 2007

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The Maytag part number for the new door boot with drain is 12002533.

Posted on Jan 05, 2008

  • jeff hartman Jul 05, 2008

    Regarding the 12002533 door boot... If you have an MAH3000 or an early MAH4000 Neptune then you can add a drain hose kit to allow the water in the lower door boot pocket drain back into the outer tub. See to order the boot hose kit. The new door boots have a drain that comes blocked with a plug and clamp. You will want to remove the plug and use the included clamp to attach the new hose to the door boot.

    You will have to drill out one of the plastic nipples on the outer tub and the new hose will clamp onto this nipple and allow the water to drain. This should reduce the mold build up due to the standing water in the pocket.


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Washer front load door boot seal kit with drain, plug and clamp. Gray rubber. Part 12002533 Make WPL QTY $81.50 my gasket was replaced with a "mold free gasket" so i though - now the problem is back again (pull back gasket & look under there - bleach has little or no effect in removing the mold - guess i'll shell out 81.50 for a new gasket. i'll remember this.....when i buy a new machine.

Posted on Nov 12, 2009

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Just did one, takes about 1-2 hours. You have to be slightly smarter than a ****** eatin' moron to do the work. Not too tough!

Posted on Jul 27, 2008

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Related Questions:

1 Answer

What is the best way to clean the mold off the door gasket

I use to have the exact same washer. When Maytag was Maytag before the merger with Whirlpool they suggested using a mixture of bleach and Sunlight power dishwasher detergent. You can also usually find a washing maching cleaner like Tide washer cleaner or Washer Magic. Run it on the longest and hottest wash cycle. Stop the maching during the wash portion and wipe the door seal down well with a rag and ware gloves. Also make sure that the little drain hole in the center of the bottom of the door boot (gasket) is not not blocked up with lint or anything. If your mold problem is really bad you might have to call a repair man out to replace the gasket and clean inbetween your inner and outter tubs.

Feb 19, 2011 | Maytag Neptune MAH5500B Front Load Washer

1 Answer


I have been struggling with the same issue for a long time. Regular bleach and mold-killing products did not work. But I just tried Clorox "Washing Machine Cleaner" and was amazed. I scraped off the loose mold from the rubber gasket and then painted on the product, which is thicker than bleach. After about 20 min. I scrubbed it down with water and painted a second coat on the tough areas. No more mold. I also ran some through the machine per the instructions for good measure and ran another rinse cycle. I am in no way connected to Clorox, but I am so happy to be rid of this problem. Good luck. <!-- from fixya rte -->

Jul 26, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Mold on rubber gasket of washer

Clean with a strong solution of bleach and water. Don't latch the door between washings.

Jun 27, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

The rubber gasket is black with mold. How do I clean it?

Every week, wipe the seal down. Every month, do the longest cycle with hot water and an Affresh tab.

Jun 14, 2010 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

I have a Maytag Neptune 1st Generation and the washer door gasket always molds, how to clean and how to prevent molding

The Maytag MAH300AWW was the first generation front load washer. Your MAH5500BWW is a much newer version and has a boot drain and door venting to minimize the mold. Just be sure your drain (bottom center of the boot) is clear. Use a solution of 1/2 cup of Granular Dishwashing Detergant and 1 cup of Chlorine Bleach added directly into the tub. Run the machine through a hot was cycle (with NO clothes inside) every few months and this will reduce or eliminate the mold.

Dec 30, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Mold on rubber gasket on Maytag Neptune washer -- how do I get rid of it?

you can not the door boot has to be replaced there is a black commercial one available although unsightly it will not cause any harm

Aug 08, 2009 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Mold on gasket

The mold is common with the front loaders all you can do about the mold is wipe out the water that is in the gasket after a wash and leave the door open. DO NOT TRY TO CLEAN WITH BLEACH. The bleach will make the gasket weak and cause it to rip and then cause a leak.

Mar 29, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

RUbber front load washer

Yes unfortunately that rubber gets molded or gets cut . For mold you can try wiping it down with bleach with a rag. If you do it regularly it will slow down the mold. it's annoying but it helps

Jan 09, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Mold in the gasket

What have you used from the beginning to keep it clean(washer care)

Oct 20, 2008 | Maytag Neptune MAH5500B Front Load Washer

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