Question about Brother IntelliFAX 2800 Laser Fax

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Incoming fax My Intellifax is not run through an answering machine. It's worked perfectly until just recently. I have not changed lines or carrier. I can send a fax, no problem, but if a fax is inbound, the machine rings the same as before, but instead of printing message, another ring occurs, as if someone is calling instead of faxing, and sometimes the machine spits out blank paper. The cartridge is new, and I can make copies, so it's not an ink problem. Senders are not getting a busy signal. Help!

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Re: incoming fax

Do you have the manual? Check your smart ring feature.

Posted on Sep 06, 2007

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My brother intellifax 4100e is not recieving faxes we can send and I called the fax it works and we can copy but cant recieve.

Does the machine actually answer the incoming call? If so does it give an error code? Are you using the genuine brother line lead? Finally make sure the line lead is plugged into the "line" socket and not the "tel" socket.

Aug 15, 2011 | Brother IntelliFax-4100e Fax

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No incoming fax tone

Sounds like it's not set to auto-answer faxes. Do you have the manual so you can see how to check that setting? If not, I can try to find it.

Aug 30, 2007 | Brother IntelliFAX 4100 Laser Fax

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How do I tell my 2820 to prepare to receive an incoming fax? My phone line and my fax line are the same number. It continues to ring but the fax machine is not answering. I have also turned the answering...

To have the machine answer faxes and record voice messages unattended change the answering mode to message centre. If you are home and pick up the phone , but it is a fax, not a phone call push *91 on the phone you answered on, and hang-up the phone. the fax machine will tyhen start receiving.

Dec 27, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

How do i set up fax to automaticely receive faxes after several rings

For a phone line dedicated only to the fax machine, the process is as follows:
  1. Press Menu/Set, 0, 1.
  2. You will see the Fax Receive window
  3. Use UP and DOWN arrows to change the setting to FAX ONLY
  4. Press Menu/Set.
  5. Press STOP/EXIT
Your fax machine will now answer every incoming call.
If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck!

Nov 11, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

We can send faxes but we can not receive faxes. The fax machine that sends the fax tell it that our line is busy. Is that a machine problem or a phone line problem?

Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.

Apr 20, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Our fax will not pickup incoming faxes

The mode is correct. You can check the rings to answer setting. Default is 4 rings. If your phone line is just for the fax try setting rings to 1. Sometimes sending fax machines go into redial before the 4th ring.

Also, sometimes unplugging the power for 10 seconds will clear any memory that may have locked up the machine.

Hope this helps.

Apr 08, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Cannot receive fax with voip line.

Fax machines are ANALOG devices. Any other condition is a ****-shoot.

Aug 12, 2008 | Brother IntelliFax-4100e Fax

1 Answer

Phone line goes to fax, then ans caller ID won't work.

Set the reception mode to Fax with answer machine TAD. Make sure its set for fax with answer machine.

May 29, 2008 | Brother IntelliFax-2820 Laser Fax

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Mar 24, 2008 | Brother IntelliFAX 770 Plain Paper Thermal...

1 Answer

Machine does not answer phone

Some things to check-

I know you said it wasn't unplugged but check the phone line is plugged into the line socket. I don't know how many times I had people who people unknown to them (children, cleaners) have knocked out the line cord and plugged it back in the wrong socket.

Hit the on-hook or hook button and check for dial tone. This will check if the line is still working.

Also the fax will have a mode button. If it has been bumped while moving it could be on manual mode (the machine will not automatically pick up)

Jan 29, 2008 | Brother IntelliFAX 4750 Plain Paper Laser...

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