Question about HP LaserJet 5000 Printer

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Hello, My Hewlett Packard Laserjet 5000 printer is not responding and the display is blank. When the printer is turned on only the fan comes on. Before it was working and printed 5 pages before and the 6th page gave me the following print out - PCL XL ERROR, Subsystem: image, Error: extradata, Operator: readimage, Position: 18161. After that I turned off my printer and tried printing again which was when the display did not turn on and neither did it print. Can anyone help me. Thanks.

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Sounds like you have a bad formatter....there is a way to circumvent the formatter and print whats called an engine test. this is used just to test the mechanics of the machine and leave the brain out of the equation...

Engine Test Button Location HP laserjet printer 5000 series

The engine test verifies that the print engine is functioning correctly.
The Formatter PCA is completely bypassed during an engine test.
This test is very useful for isolating printer problems. The engine test
prints a full page of lines across the entire printable area, and is also
useful for checking and adjusting registration.
NO RESPONSE, PRINTER DISPLAY BLANK - hp-laserjet5000gn.jpg

laserjet-5000-engine-test.jpg Note Engine test will print from the last input tray used.
If the last input tray is empty or if the last input source was the duplexer,
then the Engine Test will print from Tray 2 (standard 250 CST).
If Tray 2 is empty (and the last input tray is empty or the last input source
was the duplexer), then the Engine Test will not function.

Printing an Engine Test HP laserjet printers 5000 series
To print an engine test, use a non-metallic object (such as a pencil) to
press the engine test button. A single test page with horizontal lines
will be printed. To print multiple test pages, hold down the engine test

If the engine test prints ok then you have a formatter issue...if you have added memory or a network card try taking them out one at a time to see if the problem goes away. Otherwise the formatter will have to be replaced.


Posted on May 22, 2008


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Posted on Jan 02, 2017


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