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Computer does not recognise device

When hooked up through USB port, windows does not recognise device. My system is running windows xp sp2, 512 ram. The unit works fine through my laptop running the same operating system and acts as a mass storage device. i can view and transfer files back and forth no problems.

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Re: Computer does not recognise device - MP3 & Digital Media Players

Run the installation cd with your computer

Posted on Sep 09, 2007

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Re: Computer does not recognise device

Hi I get this alla time I have a few links below that will help you with ya problem... have a good look at ALL of them. 255047.aspx DeviceDoc/51417b.pdf forumID=5&threadID=187166&start=0

Posted on Sep 05, 2007

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I have a 5th generation iPod Nano. I've had it less than one year, and now whenever I plug it into my computer with the USB cord that came with it, my computer says "USB device not recognized" and that the...

  • Check system requirements. - iPod nano (5th generation) requires the following minimum versions of Windows: either Windows XP (Service Pack 3 or later), Vista or Windows 7. If you have one of these versions of Windows, verify that Windows is fully up to date by downloading and installing software updates from Microsoft. If you have Windows XP with Windows XP Service Pack 1 or Windows XP Service Pack 2, download and install Service Pack 3 using Windows Update.

  • iTunes online? - Confirm that iTunes has been downloaded and installed.

  • AMDS online? - iPod nano requires Apple Mobile Device Support (AMDS), which should be automatically installed with iTunes. To verify whether it is installed, click Start > Control Panel. Open the Add or Remove Programs control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs. If it is not, remove and reinstall iTunes.

  • Check USB connection. - Disconnect all USB devices from the system with the exception of the iPod nano and any USB keyboard and mouse. Then restart your computer. Verify that you are using a high-powered USB 2.0 port. Test with an alternate iPod USB cable if one is available.

  • AMDS - Re-verify that AMDS is running and installed.

  • iTunes usage - Remove and reinstall iTunes.
hope this helps

Oct 14, 2010 | MP3 & Digital Media Players

2 Answers


First disconnect PC from power cable for 10 minutes (unplug).Disconnect player from USB. reinstall player software. Then connect back player, it should work.

Apr 20, 2008 | MP3 & Digital Media Players

1 Answer


Solution 1 -
  1. Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.
  2. Click to select your computer as the location for the scan.
  3. On the Action menu, click Scan for hardware changes.

    Windows XP recognizes the new device.
  4. Close the Device Manager window.
Solution 2 -
  1. Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.
  2. Expand Universal Serial Bus controllers.
  3. Right-click a USB Root Hub in the list, and then click Properties. The USB Root Hub Properties dialog box is displayed.
  4. Click the Power Management tab.
  5. Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.
  6. Repeat steps 3 through 6 for each USB Root Hub in the list.
  7. On the Action menu, click Scan for hardware changes.

    Windows XP recognizes the new device.
  8. Close the Device Manager window.

Feb 02, 2010 | Apple iPod touch

2 Answers


What OS do you have?

May 19, 2008 | Apple iPod nano

1 Answer

Ipod shuffle 2nd gen

there could be a problem with your usb port...try another port or try another device in same port...also could be the connecting cable for ipod....

Jan 01, 2008 | Apple iPod shuffle Second Gen. Silver (1...

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Computer does not recognise device

you may have to search the driver for it on the net..
open your control panel add hardware
or removeable see if xp can find it

Dec 30, 2007 | MP3 & Digital Media Players

2 Answers

Archos not recognised by both my computers

You must update the firmware on the archos.

Dec 07, 2007 | Archos 605 Digital Media Player

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Recognise my sansa

to old for vista to recognize

Apr 29, 2007 | SanDisk Sansa m240 MP3 Player

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Usb problem

absolutely no idea but mine does the same ok on my sisters non dell computer.......

May 02, 2007 | Tatung Elio Photo JukeBox MP3 Player

1 Answer

Stuck in recovery mode and i don't know what to do

I recently had a similar problem, and nothing I did helped; what I eventually did sounds pretty simple and possibly won't help ( I have a feeling that it might have been a USB port issue, more than anything). I have added the description of my problem below my 'solution'.

I disconnected the player from my PC, restarted the PC, disconnected & reconnected the battery from the Muvo2, turned the player on (just to check if it was reading the music) then turned the player off. Then (with the Muvo2 powered off) I reconnected the player to the USB cable; the darn thing was recognised immediately and was working fine...

My problem:
The player was working fine, Windows (XP Pro) recognised the device as a Muvo2 & I could transfer files no problem; I clicked on 'Safely remove hardware' and removed the player. However, when I now try to reconnect the payer Windows gives me an error message, that one of my USB devices failed to connect and that it doesn't recognise the device. It suggests reconnecting, which does nothing...

The Muvo2 screen displays the 'connected to computer' image. If I disconnect using the 'Safely remove hardware' and unplug the cable, the player display says I need to connect to my PC and run scandisk. I can't get the computer to recognise the device, so I can't run scandisk. Removing and reinserting the player's battery got rid of the 'Scandisk' message & the player worked again, but it's still not connecting to the PC.

Jan 27, 2007 | Creative Labs Nomad MuVo2 FM MP3 Player

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