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Ice Dispenser not dispensing

I have a Whirlpool Gold Conquest refrigerator model GS6HEXNS00. We recently had rolling power outages in our area and since then my ice cube dispenser does not work. The crushed ice dispenses and the water works as well. I have tried unplugging the fridge to maybe reset it but nothing seems to work. Any suggestions?

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6ya6ya
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Posted on Jan 02, 2017

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  • 184 Answers

SOURCE: Ice dispenser only dispenses crushed ice

THE WAY A DISPENSER CHANGES FROM CUBES TO CRUSHED ICE IS BY RAISING AN ARM THAT RUNS ALONG THE BOTTOM OF THE ICE BIN. IF IT SETS FOR A LONG TIME, IT CAN GET A BUILUP OF FROST OR ICE THAT KEEPS IT FROM MOVING. PULL THE ICE BIN OUT AND TRY TWISTING THE END OF THE ARM MANUALLY. IT SHOULD OPEN A DOOR AT THE FRONT OF THE BIN THAT WOULD ALLOW THE ICE TO BYPASS THE CUTTER ASSEMBLY.
ALSO,WITH THE ICE BIN REMOVED, PUSH THE DOOR SWITCH BUTTON CLOSED BUT KEEP THE FREEZER DOOR OPEN. WHERE THAT ARM GOES IN THROUGH THE BACK WALL, CHECK FOR MOVEMENT OF A ROD UPWARD WHEN YOU CALL FOR CUBED ICE. IF YOU HEAR A LOUD HUM BUT THE ROD DOESN'T MOVE, YOU MAY NEED TO REPLACE THE SOLENOID ASSEMBLY IN THAT MODULE.

Posted on Apr 10, 2008

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  • 1462 Answers

SOURCE: Ice build up on back wall of bottom freezer unit of Kenmore fridge

back panel removes.
problem is that defrost system is not working.
check defrost heater and thermal cutout in series with heater.
if those ok, then problem is probably with main module

Posted on Jul 06, 2008

ghappliances
  • 126 Answers

SOURCE: Whirlpool gold Conquest side by side refrigerator-- water dispenser doesn't work but ice dispenser does.

WHAT IS THE PROBLEM WITH YOUR FRIDGE

MOHAMED

Posted on Sep 20, 2008

  • 2 Answers

SOURCE: ice dispenser will not switch back to cubed from crushed

Had the same problem, dispenser stuck on crushed ice, even when cubed ice is selected.  There is a magnetic switch behind the panel where the motor for the ice dispenser is.  It gets water in it and freezes so it is not free to go up and down.  It is always down for crushed, but for cubed ice, the magnet pulls it up.  when it's frozen with ice, all you'll get is crushed.  You'll have to defrost it.  You can defrost the whole freezer, but better to just remove the ice dispenser and defrost that. Three 1/4'' bolts hold secure it.  You'll have to unplug the wires from the back of the freezer to remove the unit. The just let it defrost and dry. You can remove the switch from the panel and dry it out too.   I've had to to this several times and am looking for a solution to keeping water out of the thing so it won't freeze again. Has anybody solved that?

Posted on Mar 28, 2009

  • 39 Answers

SOURCE: only crushed ice comes out of dispenser

your model # is incomplete but here it goes.

1.take your ice container out and run hot water thru it. you want to defrost all of the ice build up inside of it's housing.
2. make sure the long lever under the container moves up & down when you press on it.
3.w/the container removed, you will see a fork like object and next to it amn openning w/a small plastic square part inside. make sure that part moves freely up & down. that solenoid is what gives cubed ice.

let's start there first

Posted on Jul 15, 2009

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MY ICEMAKER IS STUCK IN THE CRUSHED ICE CYCLE WONT PUT OUT THE CUBED ?? EVEN WHEN I PUSH THE BUTTON BACK AND FORTH WONT SWITCH ??


if you have selected cubed on the door and still wont dispense cubed ice likely cause is the cubed ice solinoid( located behind the panel in where the auger motor is located) thats the motor that turns the curly thing in the ice cube resivoir.....!!!

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That means that the solenoid that controls the ice maker is defective and must be replaced with a new one.

That means that the evaporator fan system that releases the the ice cubes is not working as it should.

Use the number listed on the owner manual if you want to call a technician.

Enter model number on this website to find schematics and replacement parts.

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