Question about Canon PIXMA MP830 All-In-One InkJet Printer

8 Answers

SUDDENLY THE ADF DOSEN'T WORK I GET AN ERROR MESSAGE THAT THERE IS A DOCUMENT IN ADF REMOVE AND PRESS OK

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  • Caroleq Jan 13, 2008

    I have the same problem. Have read the manual with no help all works ok if you use the glass but the ADF just won't pick up the paper and feed it through

  • Anonymous Feb 06, 2008

    Exactly as described by others. Can't get copy from ADF, only from glass. Turning printer off and back on doesn't help.

  • Anonymous Feb 11, 2008

    My M830 makes a horrible noise and the paper will not feed to the ADF. It was working just fine, then all of a sudden, it starts this. It is really frustrating as I work from home, and now cannot send faxes or copy more than 1 sheet at a time.

  • Loeloes Mar 07, 2008

    As long as I have this printer, I only have been able to use the adf twice. But mostly it is doesn't function. For the price payed, one might expect that it works properly. For the rest I am completely satisfied with this printer.

  • Anonymous Mar 18, 2008

    Same issue exactly.  

  • vahli Mar 26, 2008

    I have exactly the same problem. Please notify me when you have the solution.

  • lincie Apr 21, 2008

    same problem - terrible noise and it tries to run 2 pages together resulting in an error message of "the page is too long"

  • Anonymous May 10, 2008

    Yep. Same problem. Horrible noise. Won't feed. Have checked all areas of the printer and nothing seems amiss.

  • Anonymous May 14, 2008

    have the same problem. If I don't use the printer for a couple days, it will pull one sheet through ok, but then it makes noise and tells me there is no paper in the adf. Have to wait a few more days before I can feed one sheet again. Very anoying because I have been unable to use the fax feature - which is what I bought the printer for in the first place.

  • DENNIS PHINNEY
    DENNIS PHINNEY Jul 20, 2008

    I get the exact ADF same problem. I have not used the fax many times, about 10. I need to use the platen (glass) load one sheet at a time press( diamond )

    button. When all my sheets have been loaded(scanned) I press ok

    to send the multi page fax.

    Dennis

  • Dr Mapper Jul 31, 2008

    The ADF of my MP 830 has never worked properly. It is always a gamble if it detects that paper. There is something wrong with the detection of paper switch and actually rotating the wheel to feed that paper. I did not realise the full nature of the problem until after the warantee ran out. It seems to work better with more pages in the feeder. Place the paper in just before the (black/color) button is pressed.



    I believe it is a flaw that should be Canon's problem to resolve. The first sales were expensive for this machine. A class action is definately the solution and I'll be a part of it.



  • Michaela Sasse
    Michaela Sasse Aug 29, 2008

    In my ADF one page is stuck I can not remove it ... Canon advised me to send printer for repair :-(



    The solution to disassemble the ADF sounds good, can anybody give some hints how to do so?

  • kssb Nov 03, 2008

    ADF quit working. i tried the oil trick below, it did not help. it seems to be the uptake roller not engaging properly.

    Also, the scanner quit working doing a fax from the platten. I think this is a lousy machine and will start looking for a new one.

    Any suggestions for good combo printers?


  • jmhenry5150 Nov 10, 2008

    Same problem here - the ADF just won't feed the documents through...ugh.

  • tcirillo Nov 14, 2008

    same problem. my adf began to function unrelieably a few months ago. now it almost never works. no pattern to it. then it returns to normal. i have not dissabled it yet, and i may simply replace it. expensive mistake.

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Problem:
I place a stack of originals in the ADF and press Copy or Scan. There is a sound of a motor running, a pause, and then the motor running again. The paper is supposed to feed during this second phase but does not always feed. For me, it would fail to feed, ask me to clear the ADF, and press "OK" a random number of times and then suddenly it would work once or twice and then fail again.

Diagnosis:
I am a retired engineer and my feeling was that if could work properly even once, then it should work every time. The problem must be something intermittant relating to temperature, humidity, age, etc. It must be easily fixed.

Solution:
The rear of the ADF has a silver-grey plastic piece which covers the feed motor and gears. You gain access by removing the one Phillips screw, opening the lid, and carefully prying the retaining lip at the right end of the silver-grey piece until it lifts up. The piece is then removed by sliding the retaining "leg" free at the right end of the piece.

Inside, you will see some white plastic gears. One gear is mounted on a floating idler arm. This gear controls feed and reject (I think). The feeder fails when this idler does not flip freely from one positon to the other. Carefully place a SMALL amount of very light (low viscosity) oil on the ider arm and verify that if easily moves back and forth.

Test the unit before replacing the silver gray cover piece.

That fixed it for me.

Email if you have questions.

Posted on Nov 01, 2008

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I scanned some magazine articles and one page broke apart. A piece of the page was lodged inside the rollers and I could not see it. The scanner gave me an error that there was a paper jam inside the ADF. Apparently there is a space just behind the rollers that a small piece of paper can lodge in. It is literally an empty compartment behind the rollers that you cannot possibly see into. Below are instructions on how to remove this seemingly unaccessible jam.

I first removed the two screws at the back of the ADF under the lift-up lid that connect the side/top panels. The side plastic/top pieces rotate up and can be removed. Four screws hold the ADF device in the lift-up top. I removed these 4 screws. With the power disconnected, I unplugged a wire assembly and unscrewed an electrical wire. This allowed me to remove the entire ADF assembly from the lid.

At the end with the rollers, there is a metal plate with 6 screws. I removed all six screws. Beneath this metal plate are two springs, three rollers and a metal bar set in place into slots. I removed these. I then removed the plastic inside part. You can rotate it slightly and then twist it off.

Now you can look directly into the space hidden behind the rollers. I used a paperclip to remove the piece of magazine. I then re-connected everything in reverse. It worked first time.

Posted on Nov 07, 2008

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Addition to Solution #5 bart_evans: In my case the idler didn't function properly as well, but oiling the idler didn't solve the problem. When trying to push the idler upwards with my finger, I felt that some cogwheels had to snap into place. When I put oil on a cogwheel that was deeper in the printer that problem was solved. :-) Thanks Bart

Posted on Jul 01, 2010

  • LorenzM Jul 01, 2010

    Addition to Solution #8: Now that the ADF picks up paper, I find that when putting more than one paper in it and copying double sided, the next sheet is very slowly pulled into the feeder when the printer is still busy with the first side of the first sheet.Cleaning the rubber wheels didn't solve the problem. Anyone suggestions on this one????

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Finally fixed the ADF!! This was a solution for my printer - maybe some of you have the same problem. Canon support wanted me to send in my MP830 for repair (which by the way, costs more than a new printer), so I decided to try and fix it myself-since it wasn't working anyway, I couldn't do much harm. There is a small hairpin-like wire that disconnected from one of the gears so the ADF wasn't pulling the paper. I took the ADF apart-very carefully so I wouldn't lose the place of any of the small gears. Reconnected the wire, and wha-la, the ADF is now working. This was not easy by any means, so I wouldn't recommend to start taking your ADF apart unless you have complete faith in yourself to get it back together.

Posted on Jul 27, 2008

I just got that message and was a little disheartened by the helpless feedback. Check all areas of the adf feed area. I found a band aid stuck in the underside of the cover when I lifted it up. Pulled it out and the message went away.

As far as the band aid, my roomate is a moron. I don't know what she did and I don't want to know what she did.

Posted on Apr 03, 2008

I just got that message while I turned on the printer and lifted the top portion to change the ink. The "door is open" message came on so I put the door back down and then shortly got the error message. Pressed ok and the message won't go away.

Posted on Apr 03, 2008

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After a call to Canon resulted in advice to spend money at an authorized repair dealer or get a discount on another Canon printer (!!), the best solution may be to gather all users with same problem and take legal action.

Posted on Feb 06, 2008

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  • 8 Answers

Solution to remove paper from ADF was to remove inner ADF mechanics from frame:
Over all 10 screws but pretty simple without disassambling the gears.
From bottom one can turn some of the gears manually to romove the paper.

Posted on Aug 29, 2008

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Posted on Jan 02, 2017

hawk127311
  • 350 Answers

SOURCE: Getting error message: "Document

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I hope this helps and good luck!
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Posted on Nov 12, 2009

  • 1 Answer

SOURCE: Canon MX330 - trying to use ADF. No doc inside on

Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
fails to clear the ADF, generates an error, and must be manually cleared before the next job.
The rest of your pages will have already scanned.

Repeat Every Time You Use it

Posted on Apr 15, 2011

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Support code 2700


From Canon:

2700 Description
This error occurred due to one of the following reasons -
  • An error occurred while copying.
  • The document is still in the ADF.
  • An error occurred while scanning and the document is still in the ADF.
Resolution
  1. When copying, press the [OK] button to dismiss the error, and try to copy again.
  2. If the document is still in the ADF, press the [OK] button to feed out the document.
  3. When scanning, press the [Stop] button to cancel, and then try scanning again.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

Feb 15, 2015 | Canon PIXMA MX340 Wireless Office...

3 Answers

PIXMA MX330 Error message "Document in


Hello,
The sensor may be dirty even if it looks like there is no paper jam. Take a bottle of compressed air and give it a once over. Make sure you don't shake or tip the compressed air as you don't want to fast freeze anything.
If this does nothing, you probably have a failed sensor which will need replacing.
Chris

Aug 18, 2011 | Canon Office Equipment & Supplies

1 Answer

Trying to fax, scan or copy and anytime I try the erro message Document in ADF press OK to discharge document


Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

Jun 30, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

2 Answers

Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Apr 02, 2011 | Canon Office Equipment & Supplies

2 Answers

Cannot clear paper jam


Try this fix. It is shown on a similar model Epson workforce 630. Best of luck to you!
Paper jam in printer:

Paper jam in Automatic Document feeder or ADF:

Jan 11, 2011 | Epson WorkForce 600 All-In-One InkJet...

2 Answers

I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Dec 12, 2010 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Document in ADF error, however there are no


I'm having the very same problem. No paper was ever stuck and the first time I tried to scan a document by laying it on the glass, not even through the feeder and it did this, and just like with you now it won't even print. Apparently this happens a Lot. I sure wish I would have seen these issues before I bought it! I wish I could help you out, but at least you know you're not alone.

May 02, 2010 | Canon PIXMA MP830 All-In-One InkJet...

3 Answers

Canon MX330 - trying to use ADF. No doc inside on


Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
fails to clear the ADF, generates an error, and must be manually cleared before the next job.
The rest of your pages will have already scanned.

Repeat Every Time You Use it

Sep 11, 2009 | Canon PIXMA MX310 All-In-One Printer

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