Question about Apple iPod MP3 Player

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Ipod 20gig I can not get this ipod to restore. when i hook it up to itunes it says item is not recognized. ipod should be restored. I select the restore button and another flag comes up saying that the restore could not be completed device unknown. when i go to about on the ipod it says capacity 0, available 0, version 3.0.2,s/n 2cn60700b6,model pe435a, format unknown. i currently use windows xp. in the device manager on my pc at the usb ports shows mass storage device but, there has been a yellow dot with a black exclamation point in the center. Itunes has been updated and pc is up to date.

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  • hmarty Oct 12, 2007

    No, there is no error numbers.

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I had a similar problem. It turned out the USB port I was using was not getting enough power. Have you tried using a different USB port (specifically, use the ones on the back of the computer, not the front). Failing that, attempt this on another computer maybe?

Posted on Nov 09, 2007

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Was there an error number that popped up on the error message? i could probably look it up on apple support for you, i had a similar problem to this, and i could probably help you out :]

Posted on Oct 02, 2007

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Ipod's USB cable points to itunes icon on Ipod's screen and won't turn on. what can i do?


Hi tifftiffpup...
The ipod is requesting that you hook it up to Itunes...maybe for updates.
If nothing happens after you hook the ipod to itunes then you may have to do a restore.
You can restore you ipod but it will wipe all songs,video,messages,pictures,etc completely off the ipod...sometimes you have no choice but to do that and you have to reload everything back on...
Here is how you do a restore incase you do not know:


1...Make sure you have an Internet connection, you may need to download new updated versions of the iTunes or iPod Software.
2...Download and install the latest version of iTunes.
3...Open iTunes.
Connect your iPod to your computer using the USB cable that came with your iPod.
4...After a few moments, your iPod will appear in the Source panel in iTunes.
5...Select your iPod in the Source panel.
You will see some information about your iPod appear in the Summary tab of the main iTunes window.
6...Click Restore.
7...A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun.
When this stage is done, iTunes will show one of two messages with instructions specific to the iPod model you are restoring.
8...Disconnect iPod and connect it to iPod Power Adapter this typically applies to older iPod models.
Leave iPod connected to computer to complete restore this typically applies newer iPod models.
9...During part two of the restoreing process, the iPod will display an Apple logo as well as a progress bar at the bottom of the display.
NOTE: It is very important that the iPod remain connected to the computer or iPod power adapter during this stage of the restore.
10...After the restore process is complete, the iTunes Setup Assistant window will appear.
It will ask you to name your iPod and choose your syncing preferences.
Please take time to rate me.

Sep 05, 2011 | Apple iPod touch

1 Answer

Apple ipod touch 8GB For got password


1. Hold down Sleep/Wake button and Home button together, until the iPod touch powers off. Once the iPod touch turns on again, let go of the Sleep/Wake button about 1 or 2 seconds later, still holding the Home button. Once plugged in to your computer, iTunes will recognize the device is in Recovery Mode. You can now restore which will set the iPod touch back to factory defaults, thus removing the passcode.

2. Open up iLiberty+ and other the Other Tools tab select Enter DFU Mode. Your iPod touch will be recognized as in Recovery Mode by iTunes once you plug it in, at which point you can restore through iTunes. This will wipe the passcode as you're setting the device back to factory defaults.

3. Open up ZiPhone and select Prepare for Upgrade. You're iPod touch needs to be plugged in to your computer before doing so, and once you select that option iTunes will recognize that your device is in recovery mode. You can now restore through iTunes which sets the device back to factory default thus removing the passcode.

Apr 01, 2011 | Apple iPod touch

1 Answer

My ipod is disabled and the home button doesnt work and i need to restore it , but i cant the only whay i know how is with the home button any ideas?


Hi,
Hook your iPod up to your computer via it's usb cable, start iTunes, in iTunes there is a selection (under the iPod item n the left side bar) where you can click on "Restore"

Mar 12, 2011 | Apple iPod touch

1 Answer

I have a disabled ipod and have no idea how to unlock it


First you have to plug it in and start i tunes...if i tunes recognizes it, the you can restore it from itunes. there is a way to restore it by selecting restore my ipod from one of the settings menus..If im not mistaken, its in....
Use the following steps to restore your device:
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes

Jan 10, 2011 | Video Game Consoles & Games

1 Answer

When i turn on my ipod touch it just says connect to itunes when i do nothing happens cant access anything.


you have a software cooruption. the only way to fix this is to do a restore. try plugging it into itunes and see what happens. if itunes recognizes the ipod it will tell you to restore it. if itunes does not recognize the ipod you need to unplug the ipod and turn it completely off. then you need to plug the ipod while holding the home button down until itunes recognizes the ipod and then it will tell you to restore it.

Aug 23, 2009 | Apple iPod touch Second Gen (8 GB,...

1 Answer

My Computer and iTunes does not recognize my iPod


If your ipod is not recognized by either the computer or itunes try putting the ipod into disc mode and reconnecting the ipod.
Make sure you have the latest version of itunes by opening itunes and in the top tool bar click on Help; you will then click on About itunes. If it is not itunes 8, you will need to update that first.
Here are the steps to putting an ipod into disc mode...
Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
Once you have gotten the ipod into disc mode go ahead and connect it to the computer. It should show up in itunes at this point. So long as it does you will want to restore it, and just in case your not sure as to how to do that here are the steps for that as well...
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are: Restore Option 1: Restore - Restores with same iPod Software version already on iPod. Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option 3: Use Newest Version - Restores with the latest iPod Software available. Restore Option 4: Restore and Update - Restores with the latest iPod Software available. If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring. Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models). Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models). During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
After completing the restore process, eject the ipod and disconnect it. Reconnect it and see if it shows up normally again. I hope this resolves your issue :) CHEERS

Apr 23, 2009 | Apple iPod mini M9160LL/A MP3 Player

1 Answer

Ipod won't sync with itunes on windows operating system


An iPod formatted to a mac will not sync with a PC. (I'm not sure why the rep told you it should) However an iPod that is formatted for a PC can be used with both the mac and PC hardware. The only difference you should notice when using with your mac is that it will load slightly slower, and it will not be able to be updated on the mac. To reformat it simply restore using itunes. If it will not show up in itunes at all then you will want to place the iPod into disc mode before connecting to the computer. Below I have posted a step by step on getting the iPod into disc mode as well as restoring just in case you need the information. :)
Having your antivirus active during an iTunes installation can in fact cause download errors though. If you do not have iTunes version 8.1.1.10 you will need to update your software before proceeding. If you are unsure on how to check, simply open iTunes and click on Help in the top toolbar. then select about iTunes. This will tell you what version you are running.
Putting ipod into disc mode http://support.apple.com/kb/HT1363 Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.


--------------------------------------------------

After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.

Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.

The 4 possible restore options are: Restore Option

1: Restore - Restores with same iPod Software version already on iPod. Restore Option

2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option

3: Use Newest Version - Restores with the latest iPod Software available. Restore Option

4: Restore and Update - Restores with the latest iPod Software available.

A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).


Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).

During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.


If this does not resolve your issue please do let me now. I am eager to be of assistance

Feb 20, 2009 | Apple iPod nano

1 Answer

Changed computers


I'm making an assumption that iTunes was working before on the other computer, and now that you have switched computers, the Nano is not being recognized by iTunes?

Try this, from Apple's website:
http://support.apple.com/kb/HT1339
Summary Learn how to restore iPod, iPod classic, iPod mini, and iPod nano to factory settings.
If you need to restore an iPod shuffle, click here.
Background It is important to understand the difference between "update" and "restore". Update simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restore erases the iPod's disk and restores iPod to its original factory condition.
Warning: because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.
Products Affected iPod, iPod mini, iPod nano, iPod classic
How to restore iPod
  1. Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
  2. Download and install the latest version of iTunes if you do not already have it installed.
  3. Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
  4. After a few moments, your iPod will appear in the Source panel in iTunes.
  5. Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
  6. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
  7. If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.

Jun 25, 2008 | Apple iPod nano

1 Answer

IPod Photo (30g) needs Firmware update


I beleave you should be able to use itunes to download the newest version and then restore (restore / upgrade) the ipod.

here are the instructions on how to perform a restore

How to restore your iPod:
For Windows:
  • 1. Make sure you've reinstalled the latest version of itunes.
  • 2. Open itunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in itunes.
  • 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main itunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt itunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, itunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the itunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

May 15, 2008 | Apple iPod MP3 Player

3 Answers

The USB is recognized


If you're having trouble with your iPod, try these steps (known around here as the five Rs) one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
  1. Retry your iPod with a different USB or FireWire port on your computer (please note that the latest iPods can only be synced through USB).
  2. Reset your iPod. To reset an iPod, iPod nano, or iPod mini, press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step. To reset an iPod shuffle, disconnect iPod shuffle from the computer (if connected), and then move the switch on the back of iPod shuffle to the off position. Wait 5 seconds, and then move the switch on the back to the play in order or the shuffle position.
  3. Restart your computer, and make sure that you have the latest software updates installed.
  4. Reinstall your iTunes software and make sure you have downloaded the latest version. Check your iPod software by connecting your iPod to your computer, and then in iTunes, select your iPod in the Source pane. Click the Summary tab, and the Version section tells you whether iPod is up to date or needs a newer version of the software. Click Update to install the latest version of the software.
  5. Restore your iPod by connecting your iPod to your computer, and then in iTunes, select your iPod in the Source pane. Click the Summary tab, and click Restore to restore iPod to its original settings. Follow the onscreen instructions to complete the restore process. (Important: Please note that restoring an iPod will erase all songs and files on your iPod and restore it back to its original settings. Make a backup of any files on your iPod before restoring it. After restoring, you can transfer your music and files from your computer back to your iPod again.)
Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
For Windows:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.

The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.

Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.

6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.

5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.

Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.

6. A message will appear prompting you to enter an administrator's name and password.

7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Or

Try to reinstall

To update and reinstall your iPod software, first download the latest version of iTunes.

http://www.apple.com/itunes/download/

Next, open the new version of iTunes and connect your iPod to your computer.

Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.

http://support.apple.com/kb/TS1382?viewlocale=en_US
http://support.apple.com/kb/HT1320?viewlocale=en_US


Hope this may help;

Regards,
VOTIT

DON'T FORGET TO RATE

Apr 25, 2008 | Apple iPod nano

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