Question about Samsung HLT6189S Television

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Popping Sound Hello. While watching I hear intermittent "popping" sounds. I've since learned that it's the TV's frame reacting (expanding/contracting) to fluctuations in temperature given off by the TV itself. It's frustrating and while not "loud" it's a distraction. Is there a workaround short of contacting Samsung? And if contacting Samsung is my only option, does anyone have suggestions as to the best approach (I purchased the set from Best Buy in June and didn't buy a service plan). Thanks in advance.

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  • che422 Sep 05, 2007

    Thanks for the quick response. I like the TV in every other way and was hoping for either a workaround or info on a fix from Samsung (in which case I could simply get a replacement). Since I've had the TV for over 60 days, I don't think Best Buy would accept a return for store credit -- I'll have to check their terms.

  • che422 Sep 05, 2007

    Thanks, excellent advice. Though it's a shame - the set is terrific, save for the annoying popping sounds. Anyone know of any alternatives out there -- the LED thing is also very attractive and I don't know who else offers that technology.

  • Anonymous Feb 02, 2008

    Hi, this is my 2nd new Samsung HLT6189S in 30 days. Both have the popping sound, and until I read this, thought it was some electrical issue. The popping does go away after some time, I assume the TV has warmed up enough so that the parts are not expanding/contracting for this viewing period. The store I bought the TV from, claims they are not aware of any Samsung tech briefs reporting the issue. They also claim I am the only one experiencing this problem.



2 Answers

The case fix is going to be pretty substantial and either need a whole new case or case seels that go all the way around, realistically only Samsung are gona provide them. In Britain I never tell friends to check store policy as it's just store policy, so to speak, instead check out local consumer law, just as with the UK you may find store policy only counts if you accept it and the law offers you more protection/rights than the store are going to tell you. Although as I recall best buy tend to be OK with there customers.

Posted on Sep 05, 2007

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If you baught it in June this year you should be able to return it to the store for a refund or replacement, even if they only offer you store credit you can still pick a diferent TV.

Posted on Sep 05, 2007

  • NIXnerd Sep 05, 2007

    A case fix will involve either a new case or case seels that go all the way arround, so you're best speaking to Samsung for that. As for Best Buy's policy, here in Britain store's can set any policy they want but it's only binding if you accept it, check local consumer law/rights 1st 'cos you may find it gives you a better deal. If I remember Best Buy customer service are OK about you quoting law at them.



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