This phone is only 4 months old, and entire keyboard seems to have gone "dead." Not in lock mode. Can answer phone via opening fliplid, but if phone is open cannot answer calls, cannot make calls, cannot execute via menu or any other keypad stroke operation.
Since this was a replacement phone (for a superior one, of course) Verizon only warrants for 90 days, so they basically are trying to sell me a third phone in less than 2 years.
Any help would be appreciated? Can keypad be replaced? Or is it likely connection between keypad and phone? Or?
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had the same problem... remove the battery for an extended period of time and try again. unfortunately for me the phones screen now refuses to turn on, the keyboard woks now but the screen is completely black- best of luck with yours
ur mobile keypad might got slight damage... since it got wet.... u can go to th authorised service centre for motorola an get ur keypad service.... so that ur prob get solved..... kindly rate me .... thank you....
If you did not replace the firmware,or try and hack the phone then it just died. Nothing last forever. This just means that the light did not die, but the hardware that holds the firmware could have went bad. You could contact moto and see if they will fix it cheaper than you can get one off e-bay. You only have 8mo left till your contract runs out. Do not use the upgrade through the carrier,or you are getting robbed. Either wait till it runs out and start a new one or go to www.wirefly.com, you can get the same exact contract through the same carrier but get a way lower price on the phone,unless the phone you want is free. You could have someone try and reflash a new firmware on the phone, but I don't think that is the problem. Hope moto does something for you.
okay try this.....when the phone ask for it's lock code....press the menu key in the center the keypad......it should now be asking for the security code....let's hope that the person never changed the default code, meaning that the code should be 000000.