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Send your laptop to us and we will diagnose the...
A whole lotta things could be wrong. How are you configuring the router? What IP address does your modem have? Did you configure the router with an IP address that doesn't conflict with the modem, like two devices NOT on .1? Ping is usually turned off in a router, did you turn it on? How are you pinging? It's tough to solve a problem with only half the information. Who's the ISP? Try to be a little more specific.