Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune error 5 contact support

My zune was saying contact support, microsoft help said to restart it so i did but contact support came back up it then said to restore it i tried restoring it and ever since it has been saying please wait until the battery dies. when the battery is recharged it still says please wait

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  • triciaray Jul 10, 2010

    what if when you connect the zune to the computer the sofware doesn't recognize if, then what?

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I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Posted on Jun 24, 2010

  • 2 more comments 
  • behnkefamily Jan 03, 2011

    my usband put in a new lcd screen for me and this happened. Only had to do step one and it was back up. Thank you so much for this info. He thought he destroyed it and it works perfectly!

  • v_kumar33155 Mar 17, 2011

    it just s code 3

  • ninkypinkiez May 18, 2011

    mind stop at code 3 TT

  • yessika85
    yessika85 Feb 09, 2012

    my zune wont pass code 3. i was holding my zune for 15 minutes no kidding

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Hard drive is FRIED! This common and the only fix is to replace the hard drive, it has happened to me 3 different times and after the 2nd time I made sure all my files were backed up so it made it a little easier to reload the data. They are relatively inexpensive on ebay (used but good) and I have had not had a single issue since.

Hope this helped you out and sorry it happened.

Posted on Jun 02, 2009

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I had the same problem. I replaced the hard drive but still have the same problem "contact support". Any ideas?

Posted on Aug 21, 2012

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My sons1 120gm says contact support but it also has a 5 with circle around it and a zune box with an x in the middle i was trying to download some music and had to redownload the software again. i bought this zune about 2 yrs ago for christmas and i hate that i messed it up can u or someone help.? oh and it wont let me turn it off either!!!!!!!!

Posted on Sep 21, 2012

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I try to use my 120GB zune but there is an error message it says 5 Contact support and i try everything it says and nothing works. What should I do?


Hi you will have to replace your HD in the player. If you have tried reseting it and it still goes to contact 5 then the HD is the problem.



If you need any more help, parts or your player repaired you can contact me threw my repair service web page by e-mail, phone or off eBay at firehouse7777.weebly.com Thanks

Nov 30, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mi zune 120, modelo 1376, marca error "5", y que contacte el servicio de soporte, Como se soluciona eso?? MEx D.F. Bryan M


  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Jun 27, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

80GB Zune showing error 5 - Contact support


You can fix it but it's very fragile inside the hard drive is broken internally i would send to rapid repair and have the upgrade done. The software you need after the fix is hard to come buy because it has to go through a Microsoft sever that doesn't exist anymore. There is a fix for that on utube. You will have to trick the software on your computer to be the server. Hope that helps.

Oct 26, 2017 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune is displaying Error 5


Use the following methods to resolve the issue:

1. Restart the Zune device

Go to the following link for restart details:
http://support.microsoft.com/kb/926993

2. If this does not work, you will have to restore the zune device:

http://support.microsoft.com/kb/927001/

Please go through the details carefully. You may loose some information while restoring zune to factory settings.

**Please rate the solution**

Mar 23, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune


try{MS_AddEvent(window, 'load', function() {try{CreateAC({id:'query', lcid:'1033', initialValue:'', acURL:'http://autocomplete.support.microsoft.com', statsObj:StatsDotNet, startChar:'4'});}catch(e){}});}catch(e){}

var curspid = ''; InitSrch(); InitAC(); Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Apr 05, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune 30GB black


if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Dec 17, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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