Question about Microsoft Zune JS8-00001 Digital Media Player
My zune was saying contact support, microsoft help said to restart it so i did but contact support came back up it then said to restore it i tried restoring it and ever since it has been saying please wait until the battery dies. when the battery is recharged it still says please wait
Posted by Anonymous on
I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.
i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1
Posted on Jun 24, 2010
Hard drive is FRIED! This common and the only fix is to replace the hard drive, it has happened to me 3 different times and after the 2nd time I made sure all my files were backed up so it made it a little easier to reload the data. They are relatively inexpensive on ebay (used but good) and I have had not had a single issue since.
Hope this helped you out and sorry it happened.
Posted on Jun 02, 2009
I had the same problem. I replaced the hard drive but still have the same problem "contact support". Any ideas?
Posted on Aug 21, 2012
My sons1 120gm says contact support but it also has a 5 with circle around it and a zune box with an x in the middle i was trying to download some music and had to redownload the software again. i bought this zune about 2 yrs ago for christmas and i hate that i messed it up can u or someone help.? oh and it wont let me turn it off either!!!!!!!!
Posted on Sep 21, 2012
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Posted on Jan 02, 2017
Tips for a great answer:
Many Zune users will tell you of the dreaded error 5.
When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.
Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.
If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.
However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.
The first thing to try would be to restart the Zune.
The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.
For the non-touchscreen models of Zune, the user should unlock the hold switch.
Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.
If this does not fix the error, then the user should try reinstalling the software on their Zune device.
To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.
When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.
The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.
Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.
To do this, the user should hold down the on/off button again until the Zune HD restarts.
Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.
The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.
For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.
First, the user should unlock the hold button.
Then the back button and the top button should both be pressed and held down.
The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.
The user should continue to hold them until they get a "Please wait" message.
For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.
After data is cleared, the message "Connect Zune To Your PC" will appear.
The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.
After the software is installed, the Zune should be ready for use.
If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.
Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.
hope this helps
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