Question about Maytag Neptune FAV6800AW Top Load Washer

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Fabric Softner won't dispense

I fill the dispenser, turn on the machine, completed full wash cycle and the fabric softner is still there. I have flushed the dispenser with hot water, removed and checked all water lines for clogs. Nothing seems to help. Any suggestions would be greatly appreciated.

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Re: Fabric Softner won't dispense

Fabric softener goes into the dispenser. it may be a full blown solenoid valve -or- a flapper type of solenoid valve. operation of the solenoid operates a flapper to let the softener out. go to an appliance repair site to find the solenoid - appliance parts dot com or repair clinic dot com.

Posted on Sep 05, 2007

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Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

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Maytag neptune tl fav6800aww wont dispense fabric softner

Test mode? Do you mean Service Mode and you turn on the solenoid for the water valve to divert water to the Fabric dispenser reservoir and it is flushed in Service Mode?

See if this solution will help with your trouble shooting.
Let me know if I can help……Rich

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