Question about Dell UltraSharp 1702FP 17" Flat Panel LCD Monitor

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On/Off button iss stuck in the "on" position

What can be done to release the on/off button that is stuck in the "on" position? Thanks.

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  • Anonymous Nov 16, 2007

    My on/off button is also stuck in the on position.

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I'm not familiar with this particular monitor, however I have had the same problem on other manufacturers monitors.

I am assuming that the buttons are on the front bezel of the monitor.

You will have to separate the rear and front cases. This is actually the toughest part of the job. I have a special plastic tool I made to help me separate the cases. I also use a large putty knife for prying. This helps to spread out any pressure and reduce marks left around the seams.

Once inside, it depends on how the case came apart. There could be a pcb mounted to the front bezel. There could just be a row of buttons on the bottom or side of the panel frame. Look for the actuators (plastic buttons) that contact the switches. Make sure they are seated squarely Check for any kind of spillage around the actuators. This can dry sticky and cause the actuator to stick in one position If this is the case, you will have to find a way to remove them and wash them. Use a cotton swab with a little soapy water on it to clean the holes in the frame where the actuators stick through.

Check around inside the unit and make sure everything is seated correctly, and that nothing is out of alignment enough to cause the buttons to be misaligned.

This is about all you can do. If it does not correct the fault, the unit will have to be taken to a service shop for a look. Expect to pay anywhere from $40 to $80 to correct a fault like this unless you have warranty.

Posted on Mar 27, 2008

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