Just stopped working (by 2 users)

I am sorry I might not be able to explain in English very well, but I hope it will help somebody.
In my case, the pulp container was a problem.
when you take out the container, do you see the little(very very small )hole that if you push with something like toothpic it makes sound like "click, click"? I guess when we put the pulp container back, the container is supposed to push the safety button ( bottom area), but I think the part of the container that push the button was broken, and it didn't start,so I just put something small inside the hole before I put the container back to the juicer, so it covers the missing part.
Their customer service doesn't help at all, I waited 1h to talk to somebody, and he couldn't help me. so please check that part.