Question about Motorola Mobility V710

3 Answers

PHONE WILL NOT TAKE A CHARGE

Bought the phone just over a year ago, with three year contract and one year warranty. At first when the phone wouldn't charge or wouldn't take a charge, we could still plug in and hold the charge connection in place with duct tape. Lasted for about an extra week. I believe that the piece inside is loose or has moved out of place. I bought the tools to open the phone. Wonderful, no instructions. I contacted Motorola and Telus, with absolutely no help at all. 'Our purpose is to sell you a phone, not help you to fix one.' Tnahx I love you too. No warranty, no service, 16 months left on contract. Go figure. I am trying now to find a repair manual or instructions as to get the thing apart. As I explained to Telus and Motorola, that since there is no warranty left to void, and the phone is dead, wouldn't make too much difference if I shot it again. Didn't help. One more big problem. Northern British Columbia has a long history with Northwestel as only service provider of anything. Then came Telus and Bell. Apparently phones that use SIM cards will not work here. Telus has already explained to me that an unlocked phone is one that someone has opened and made alterations to the phone--they will not allow such a thing to be used up here! Offered to sell me a refurbished phone for only $100 and a three month warranty; and even better yet, they could sell me a used phone for only $50 with no warranty. I'll toss the phone before I pay them another cent. Please, how do I get the thing apart (without tossing it)? Thank You Diane

Posted by on

  • roadwarrior Sep 10, 2007

    Try anything once. Living in the Northern wilds of BC can have its drawbacks--pretty hard to get tech support anywhere up here. The/any instructions or tips would be a blessing.
    Thank you
    Road Warrior

  • roadwarrior Sep 10, 2007

    Forgot to mention, that I did buy another that works just fine on E-Bay. Not much difference in price from Motorola or Telus, but didn't want to be giving them any more coin than I already have.
    This has now become, not a problem, but more of a learning experience. If it doesn't work, I won't be disappointed.
    Thank You

×

Ad

3 Answers

You can buy a battery charging cradle for it.  I bought a motorola cradle from ebay for about $30.

Posted on Oct 13, 2007

Ad

It may be the battery charger. i had this problem many times with this phone. i had to play around with the jack thinking it was the part inside the phone that was loose. I went through 5 motorola chargers before my phone finally broke and could no longer be charged. My advice to you is that you try another charger before you decide to open your phone.

Posted on Sep 27, 2007

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    New Friend:

    An expert that has 1 follower.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 53 Answers

It is a fairly hard phone to take apart and once apart you will have to do some soldering to reconnect the pin to the PCB. If you're not comfortable doing that you may want to search out a repair place that fixes out of warranty phones. The company I work repairs a lot of them, so I am sure there are plenty of places that do. If you do want to give it a whirl i can probably send you some instructions. Let me know. Good luck.

Posted on Sep 10, 2007

  • Nicholas Burress
    Nicholas Burress Sep 10, 2007

    Alright to get started youre gonna need a Torx 6 driver, a small flathead screwdriver, a soldering iron and a small amount of solder(smaller strand works better).

    1) Remove battery cover and battery.
    2) With flip OPEN use the flathead to gently release the clips just below the side keys.
    3) Continue towards the bottom of the phone releasing clips w/ the flathead until the plastic cover around the keys is loose. Remove cover
    4) Using the T6 remove the four screws in the back of the phone.
    5) Remove back cover.
    6) Gently release connector that holds upper aseembly to the circuit board.
    7) Gently release connector that holds keypad/sidekeys to circuit board.
    8) Now the Ciruit board should be loose by itself.
    9) At the bottom of the board you will see that the connector is held on by some small pins. The three on the left are the charging pins. Using your flathead or a dental pick check to see if one of the pins is loose from the board.
    10) After finding which pin is loose you will need to heat it with the soldering iron and add a very small amount of solder.
    11) Allow it to cool and check to see if it is still loose.
    12) If not clean connector w/ 99.5% alcohol and a soft bristled brush.
    13) Reassemble phone(Little tricky to get the small plastic cover from the bottom rear of the phone back in place.
    That should help, please let me know if you run into snags or have any questions.
    Good luck!

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

We purchased a Samsung Galaxy 6 cell phone on Jan. 22, 2016...which has a completely dead battery only after using it for 2.5 months. We would like to know where to send it for a replacement.


Possibly the charger isn't working?

Regardless of what might or might not be wrong, you paid for a phone that would give service for a reasonable length of time - a similar length of time other owners of similar phones enjoy. Often this amounts to years rather than months.

Your phone should be under warranty so check your paperwork. If the manufacturer doesn't accept responsibility for a free of charge repair or replacement then you should return it to the place you bought it from with whom you have a contract to be supplied with a phone of merchantable quality. A premium quality phone that stops working after such a short time is obviously not of merchantable quality.

Whether it is manufacturer's warranty, statutary rights or consumer protection legislation, you should not have to pay, but read the paperwork first...

May 02, 2016 | Samsung Cell Phones

1 Answer

Samsung s730G


Your contract is with the retailer who sold you the phone - the phone is clearly faulty and that retailer should either fix it or replace it free of charge. The warranty is in addition to that statutory right and not instead of it.

You paid good money to a retailer for a phone that is of merchantable quality, the phone is useless and so the retailer has breached his contract with you...
If you have any problems there is probably a department at your local government to help you.

Meanwhile I suggest you inform Samsung of your troubles in as much detail as possible. Do that by both email and recorded delivery mail.

Mar 05, 2017 | Samsung SGH Cell Phones

1 Answer

Phone does not except charger


I work at an AT&T store--if you were to bring this into the store we would check to see if it would accept a charge from another charger we have in the store. If it does accept the charge we would see how long you have had the phone. If you've had the phone for less than one year the charger is under manufacturer warranty and an AT&T Corporate store would replace the charger for free. If you are out of warranty you would have to purchase a new charger.

If the phone does accept the charge from our charger--it would be deemed a "phone problem" same thing--if your phone is less than one year old, and there is no physical damage we would replace it via warranty which is (1-800-801-1101) If it is not under warranty we would then check if you had insurance (if you do have insurance it's a 50$ deductible to appear on your next month bill.) if you don't have insurance we would check to see if you're eligible for upgrade. (You can dial *NEW# from your cell phone for a free text to see upgrade date.) If you're eligible for upgrade you can get a new phone discounted to you if you agree to sign a new two year contract. If you're not down to sign--then you're stuck using an old AT&T phone you may have, or buying one at the no commitment price.

:)

Feb 08, 2011 | Samsung Propel A767 Cell Phone

1 Answer

My samsung phone t239 model display working suddenly...I cannot see any display even though my phone works...when i put the sim in other samsung phone, the display is fine. Could it be an issue with the...


If you haven't had the phone for over a year you should be covered under warranty. Contact your service provider for more information on how to do that.

Aug 16, 2010 | Samsung SGH-t239 Cell Phone

1 Answer

Phones won't charge


yes batteries can loose charging capabilities

Nov 02, 2017 | GE 28021EE2 Phone

1 Answer

Wont charge/hold a charge


That definitely is a battery issue. The battery is either Low Soc or it is a failed battery. Most batteries on PDA's usually fail within a year because of the immense amount of use the phone has and the majority of the time the batteries are smaller in a PDA. Take your battery to a service center if one is in your area or call your carrier and inquire about the warranty on batteries (usually 1-year).

Dec 26, 2008 | T-Mobile Dash Smartphone

2 Answers

Phone NO LONGER under warranty, has LOTS of problems...HELP!


Even if your phone isn't under warranty you can get it replaced. Call verizon (*611) hit 0 and explain your problem. If they ask if there was water damage, corrosion, or NON VZW RINGTONES say no to all. ***** and complain about switching service and they will send you a refurbished phone of the same type. I have dont this nine times with my env. Piece of **** phone

Dec 14, 2008 | LG enV VX9900 Cellular Phone

1 Answer

Out of range, buttons don't respond, battery won't hold charge


when you have a problem with anything under warranty, you take it back for new units or a refund and anything under 12 months old is under warranty
if you have lost the receipts get a copy of your bank statements as that shows where it was bought , how much it cost and when
That is a legal document to trigger a warranty action or refund

Mar 10, 2017 | Uniden DECT 6.0 Cordless Telephone...

1 Answer

Charge battery


Is your 2 year contract still in warranty? My 2 year contract is up and since then I have been having trouble. I think they just want me to sign another contract. Which I refuse to do. I had no trouble for two years. They (Verizon) do not want you to go without a contract. Am I just being paranoid? I don't think so.

Aug 02, 2008 | Motorola Mobility RAZR V3

1 Answer

Broken battery contact


Dear lynn,

Yes this is a relatively speaking easy repair for any service center and repair shop and could be done in a matter of minutes.

The only complexity is dissasemble of the phone in order to reach to the right pin that broke.

This can be done by you or a friend technical enough with the ability to solder with a very steady hand.

If your phone is still under warranty (which is not very clarified) 1 year or less anyway take it to LG for warranty repair.

They have to do this for free.

Regards
EngineerGR

Apr 08, 2008 | LG CU400 Cellular Phone

Not finding what you are looking for?
Motorola Mobility V710 Logo

100 people viewed this question

Ask a Question

Usually answered in minutes!

Top Motorola Mobility Cell Phones Experts

Virgil Wolter

Level 1 Expert

29 Answers

vince

Level 3 Expert

1216 Answers

Rami Obeid

Level 1 Expert

16 Answers

Are you a Motorola Mobility Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...