Bought the phone just over a year ago, with three year contract and one year warranty.
At first when the phone wouldn't charge or wouldn't take a charge, we could still plug in and hold the charge connection in place with duct tape. Lasted for about an extra week.
I believe that the piece inside is loose or has moved out of place. I bought the tools to open the phone. Wonderful, no instructions.
I contacted Motorola and Telus, with absolutely no help at all. 'Our purpose is to sell you a phone, not help you to fix one.' Tnahx I love you too.
No warranty, no service, 16 months left on contract. Go figure. I am trying now to find a repair manual or instructions as to get the thing apart. As I explained to Telus and Motorola, that since there is no warranty left to void, and the phone is dead, wouldn't make too much difference if I shot it again. Didn't help.
One more big problem. Northern British Columbia has a long history with Northwestel as only service provider of anything. Then came Telus and Bell. Apparently phones that use SIM cards will not work here. Telus has already explained to me that an unlocked phone is one that someone has opened and made alterations to the phone--they will not allow such a thing to be used up here! Offered to sell me a refurbished phone for only $100 and a three month warranty; and even better yet, they could sell me a used phone for only $50 with no warranty.
I'll toss the phone before I pay them another cent.
Please, how do I get the thing apart (without tossing it)?
It may be the battery charger. i had this problem many times with this phone. i had to play around with the jack thinking it was the part inside the phone that was loose. I went through 5 motorola chargers before my phone finally broke and could no longer be charged. My advice to you is that you try another charger before you decide to open your phone.
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Re: PHONE WILL NOT TAKE A CHARGE
It is a fairly hard phone to take apart and once apart you will have to do some soldering to reconnect the pin to the PCB. If you're not comfortable doing that you may want to search out a repair place that fixes out of warranty phones. The company I work repairs a lot of them, so I am sure there are plenty of places that do. If you do want to give it a whirl i can probably send you some instructions. Let me know.
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Regardless of what might or might not be wrong, you paid for a phone that would give service for a reasonable length of time - a similar length of time other owners of similar phones enjoy. Often this amounts to years rather than months.
Your phone should be under warranty so check your paperwork. If the manufacturer doesn't accept responsibility for a free of charge repair or replacement then you should return it to the place you bought it from with whom you have a contract to be supplied with a phone of merchantable quality. A premium quality phone that stops working after such a short time is obviously not of merchantable quality.
Whether it is manufacturer's warranty, statutary rights or consumer protection legislation, you should not have to pay, but read the paperwork first...
I work at an AT&T store--if you were to bring this into the store we would check to see if it would accept a charge from another charger we have in the store. If it does accept the charge we would see how long you have had the phone. If you've had the phone for less than one year the charger is under manufacturer warranty and an AT&T Corporate store would replace the charger for free. If you are out of warranty you would have to purchase a new charger.
If the phone does accept the charge from our charger--it would be deemed a "phone problem" same thing--if your phone is less than one year old, and there is no physical damage we would replace it via warranty which is (1-800-801-1101) If it is not under warranty we would then check if you had insurance (if you do have insurance it's a 50$ deductible to appear on your next month bill.) if you don't have insurance we would check to see if you're eligible for upgrade. (You can dial *NEW# from your cell phone for a free text to see upgrade date.) If you're eligible for upgrade you can get a new phone discounted to you if you agree to sign a new two year contract. If you're not down to sign--then you're stuck using an old AT&T phone you may have, or buying one at the no commitment price.
If you have been in your phone plan for the entire contract, for example, if had a 2 year contract when you got the phone, and its been over 2 years, then you can call your carrier and request the unlock code.
They will give it to you free of charge.
The reason they lock the phones is so you don't cancel after getting the phone to use it on another provider during your contract.
Even if your phone isn't under warranty you can get it replaced. Call verizon (*611) hit 0 and explain your problem. If they ask if there was water damage, corrosion, or NON VZW RINGTONES say no to all. ***** and complain about switching service and they will send you a refurbished phone of the same type. I have dont this nine times with my env. Piece of **** phone
Is your 2 year contract still in warranty? My 2 year contract is up and since then I have been having trouble. I think they just want me to sign another contract. Which I refuse to do. I had no trouble for two years. They (Verizon) do not want you to go without a contract. Am I just being paranoid? I don't think so.
The method of performing a hard-format, i.e resetting it completely to factory defaults and removing all data, is as follows:
Switch off the phone.
Hold down the following three buttons: Green (call answer) button, * button, and '3' button
While holding these buttons, press the power button and switch on the phone
When the message 'Formatting' appears on the screen, release all of the buttons
Note that you shouldn't switch the phone off or remove the battery when performing either of these operations, and it's advised that the handset has a reasonable amount of battery charge before performing a format/reset. As data will be lost, you are advised to perform a backup first.
If this method doesn't work you probably will need to go to a Nokia Service Centre and have your phone flashed!