Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
I purchased a 500gb My Book in July which has been running fine for two months. However yesterday an error message appeared stating that "USB Device Not Recognized" and that the device had malfunctioned. I have tried reconnecting to different USB ports and rebooting and re connecting with no luck. I have used approx 60gb of the 500gb memory, and had no warning of any impending problems.
Hi, This is a common problem with external storage. Please refer to http://www.fixya.com/support/t191153-device_recognized Below is a copy of my response to a similar post. Based on your post/description: 1. Your PC does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem; 2. Try replacing the cable - again if a no go, so it's not an interface/cable problem; 3. That leaves you only with the My Book itself as the possible at fault. An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure. Your possible options aside from running manufacturer's diagnostic and/or third party recovery software are: a. Claim warranty/replacement; b. Replace the HD only; c. Physically remove the HD and connect it direct inside a desktop either as IDE or SATA; d. Seek services of professional data recovery firms (if data/files are mission critical); Hope this be of some help/idea. Post back should you need further information. Good luck and kind regards.
Posted on Sep 04, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 02, 2011 | Western Digital Passport WDXML800UE...
Feb 28, 2011 | Western Digital 500GB My Book Pro-External...
Sep 29, 2009 | Samsung NC10-14GW Notebook
Apr 05, 2009 | Intel D945GNT Motherboard
Jan 27, 2009 | Western Digital 500GB My Book World...
Jan 07, 2009 | Nikon LS 2000 Film Scanner
526 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: