Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Hardware Malfunction Error

I purchased a 500gb My Book in July which has been running fine for two months. However yesterday an error message appeared stating that "USB Device Not Recognized" and that the device had malfunctioned. I have tried reconnecting to different USB ports and rebooting and re connecting with no luck. I have used approx 60gb of the 500gb memory, and had no warning of any impending problems.

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Hi, This is a common problem with external storage. Please refer to http://www.fixya.com/support/t191153-device_recognized Below is a copy of my response to a similar post. Based on your post/description: 1. Your PC does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem; 2. Try replacing the cable - again if a no go, so it's not an interface/cable problem; 3. That leaves you only with the My Book itself as the possible at fault. An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure. Your possible options aside from running manufacturer's diagnostic and/or third party recovery software are: a. Claim warranty/replacement; b. Replace the HD only; c. Physically remove the HD and connect it direct inside a desktop either as IDE or SATA; d. Seek services of professional data recovery firms (if data/files are mission critical); Hope this be of some help/idea. Post back should you need further information. Good luck and kind regards.

Posted on Sep 04, 2007

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