Question about Creative Labs Zen Touch MP3 Player

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Zen touch After freezing up, I followed the recovery instructions feo my Zen Touch. It plays now, but my computer does not recognize it when it is plugged in by USB 2. I go to "My Computer" and the Icon is showing, but instead of saying (F) drive, or (G) drive, it has symbols where the drive letter should be (Gibberish). I want to figure out how to make my computer recognize my Zen Touch.

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Re: Zen touch

Do this: My computer --> Control Panel --> Portable Media Devices Anything showing up? If so, what?

Posted on Sep 06, 2007

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Dont have my creative zen touch model no: dap-hd0014 installation disk, how can i link my zen to my computer without disk ?

If you need to install the drivers for your Zen MP3 player you can go to and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.

Mar 03, 2011 | Creative Labs Zen Touch MP3 Player

1 Answer

My Creative Zen Touch is frozen. When I hold down the "Menu" button, the screen does not change. When I connect to the computer and attempt to run Creative Mediasource Organizer, I get a message that the...

I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

Mar 27, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

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Creative zen mp3 help please

You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

At wit's end with Zen Touch

have you done a clean ? if that doesnt work you will have to format.

Mar 14, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Zen Touch mp3 player isn't able to play tracks in windows media player 11

im not sure but i think you have to create the playlist first then transfer to mp3

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen touch 20gb

You will need to format your mp3 player, either using the software that was provided when you brought it or using thy simple processudre through my computer.

If you don't know how to do is using the software do it the other way.

Follow these steps. Click "start" - "My Computer" - look for you mp3 player usually called "Removable Disk" right-click on it and click on "Format".

Allow your Mp3 player to format and upload songs on it again and see if the problems been fixed.

Good luck. Hope my solution was helpful. 

Oct 10, 2007 | Creative Labs Zen Touch MP3 Player

5 Answers


there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to --> downloads and follow the links to download the plugins. There are 1 or 2 to download. Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way. If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized. NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.

Sep 16, 2007 | Creative Labs Zen Touch MP3 Player

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Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

Aug 21, 2007 | Creative Labs Zen Touch MP3 Player

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