Question about Sony NW-HD5 MP3 Player

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Cracked screen The screen on my mp3 player is cracked and i cant see anything on the screen. I need to prove that it is behond economical repair so my insurance company can refund me on it. They need it in writing. How do i go about this?

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Re: cracked screen

I had to do this for a camera before so i went into jessops and had an assistant write that it is beyond economical repair. i suggest you go in to a sony centre and they can do it for you. hope that helps

Posted on Sep 16, 2007

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My Audiovox RCA MP3 player has a cracked screen goes white but still plays music, how much would it cost to be fixed?

for the cost to fix the screen, it may prove to be better to just buy another player. otherwise, check the with the maker about repair

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Cracked screen i dropped mine yesterday and the screen cracked if works but i cant see anything! please help!

The only solution for a cracked screen is to replace it, once the screen cracks the LCD is no longer good. If the player is still under warranty see if it's covered if not you can try to replace the screen yourself, but that is usually risky and the screen alone is going to be expensive, best advice is to replace the player and try to be more careful, sorry.

Hope this helps

Dec 06, 2008 | Insignia Pilot MP3 Player

1 Answer

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guest - the player goes to sleep by default - you can go into the menu and turn the sleep function to OFF

pg zim - the video is now hosted on YouTube - you will probably hurt yourself trying, but it's there

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You could replace the screen yourself and pay for the screen also? I suppose the warranty repair would be free?

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Repeat ALL is the circle without the "1" next to it.

Manual available at:

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1 Answer

Craked mp3 screen.

Hello paulgilby,

Cracked LCD screens are one of the most common problems experienced with MP3 players. Unfortunately such a failure is considered to be physical damage and is generally not covered by any warranty on the unit.

If you have experience repairing electronics devices you may be able to repair the device yourself. Parts are typically available from the manufacturer. The manufacturer may be able to offer repair services for you as well. However, depending on the extent of the damage it may make more economic sense to simply replace the unt.

Best Regards,
"Go Ahead. Use Us."

Jun 25, 2008 | MP3 & Digital Media Players

1 Answer

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Hello Metalhead92,

I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.

The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
"Go Ahead. Use Us."

Jun 21, 2008 | Insignia Pilot MP3 Player

1 Answer

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· For parts email:

he might have one

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3 Answers

I cant reset my play cuse of a cracked screen

It seems as though the the damage is not totally visible. If you have the manufacturer's warranty you ought to try sending it in for a replacement MP3 player.

Aug 23, 2007 | SanDisk Sansa m230 MP3 Player

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