Question about Rival S16RB Electric Skillet

5 Answers

Non-stick surface coming off

After approximately 6 uses, and the use of only plastic utensils and cleanings products, the non-stick surface is coming off. Never went over 350 degrees when cooking.

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  • wy north Nov 04, 2007

    The non-stick surface of my skillet has never really been non-stick is coming off and I have only used plastic utinsels on it and have not cooked over 350 degrees. I should have returned it to the store , but didn't and now only have about two weeks left until my warranty expires. I would like to know if I need and OK to return the skillet to the company to have them replace it as it is apparent the the coating was faulty to begin with. Today's date is 11/4/07 and my warranty will expire on 11/26/07. Thank you!

  • icecubes Feb 12, 2008

    I have the electric skillet with the removable pan. I love the design, and thought I would be very happy with it, but have only used it 5-6 times as the non-stick coating is all pealing away. I have used the correct utensils and have not cooked at any high temps. It actually started the second time I used it. I have just left it in my cupboard and not used the skillet, so I am not sure if I still have a reciept, but find I need to replace the pan so I may use the skillet.

  • Kaidie Mar 22, 2008

    Teflon is bubbling and coming up, literally sticking to food.

  • Anonymous Mar 30, 2008

    i've got the same pan and the serface came off after cleaning it with a plastic approved scrubber....

  • garm Apr 20, 2008

    Bought my s16rb in December 2006. Use it on the average about once a month. Having the same problem with the teflon coming off in button size chunks. I think our warranty has expired. Don't know what to do.

  • meomyo Jul 01, 2008

    I have followed all the guide lines and mine has bubbled and the coating is coming off also. at this moment it has in it the last meal it will be cooking... I just looked in and seen all kinds of chunks in the food so it is done....

  • vmj34 Jul 02, 2008

    I had the same thing. I used it maybe 6 to 8 times and the non-stick is bubbling off. I only use the silacone utensils and I don't put it in the dishwasher. I've contacted Rival, but haven't received a response as of yet.

  • Anonymous Jul 08, 2008

    coating is coming off! could this be replaced?

  • julievw Jul 08, 2008

    Coating is coming off and the pan itself is warped in the middle. I've only used it maybe 4 or 5 times and the non-stick is bubbling off. I only use the silacone utensils and I don't put it in the dishwasher. I've contacted Rival, but haven't received a response as of yet.

  • ronatuci2002 Jul 10, 2008

    I have the exacxt problem..... It is very dishearting...Anyone know how to complain to the company??? With so many complaints they need to do something about this....

    Please email me at : ronatuci2002@yahoo.com

    thanks

  • Anonymous Jul 12, 2008

    I got one for fathers day and it's also bubbling the teflon coating off. Has anyone heard of a recall? I didn't get the receipt with the gift so guess Rival's really making money on sub standard goods!

  • Anonymous Jul 30, 2008

    The nonstick coating is coming off, although I never use metal utensils. I can't find where to get a replacement skillet pan. This pan should be recalled and/or replaced.

  • twigjohn Aug 19, 2008

    non stick surface coming off

  • xww92klswl Aug 24, 2008

    Same story. Electic skillet purchased 2/2/08, used twice a month for 5 months. Center warped and non-stick coating crackling off -especially in center. Below the the contact info for Rival. I will be calling them tomorrow to determine whether to send back just the removable cooking surface or the entire product for repair/repacement under 1 year warranty.
    Rival
    c/o JCS/THG, LLC
    13120 Jurupa Avenue
    Fontana, CA 92337
    Telephone: 1-800-323-9519

  • Anonymous Oct 18, 2008

    Model #S12-GN, Most of the teflon covering now washed off.

  • Anonymous Oct 22, 2008

    I have the same problem with my Rival skillet, what a pain in the A**. I cooked with it 3 times before the surface started to come off, and its not like I don't know what I am doing either, I am a cook with a batchellors degree in Culinary Arts so if anyone knows how to treat their cookwear then I don't know what!

  • kingedtx Nov 08, 2008

    I have the same problem. If I do not get results from rival the next new skillet will not be a rival product. Matter of fact no product that I purchase will be from Rival.



    Ed McAnally

    POBox 111

    Sarita, Texas

  • sallyandbill Nov 24, 2008

    My skillet Rival S16RB is also losing it's non stick surface. I have always been careful when use it and clean it.

  • kcasey728 Dec 11, 2008

    I have had 2 , one had silver pan and the other was black. Could not get a hold of anyone to help. Went and bought the second one and after about 6 times of cooking (being very careful) it too started to peel and chip off!

    Need a new pan.. where can I go. I live near London, Ontario, Canada

    Kim

    kcasey@hay.et

  • Anonymous Dec 14, 2008

    My Rival NON STICK surface also began chipping of with less than 4 uses using plastic utensils. Obiously, there is a defect in this product.

  • huskerfan52 Dec 31, 2008

    i have a rival electric frying pan with removal pan. i have only had it a few months. after a few uses the teflon is all chipped off. my husband and i are outraged!!!!! we paid over 45.00 for the electric pan. i dont have money to just throw away on pans that dont last more than a couple of months. i dont have the receipt so i'm screwed. i wan my pan replaced!!!!!!!!! thank you.

  • jtstevens4 Jan 01, 2009

    Same problem as everyone else. Used very little and the teflon is chipping off all over.

  • Anonymous Jan 06, 2009

    I CALLED Jarden, at 800-323-9519 and gave my information to a terrific customer service rep and will be getting a new unit. Now THAT is customer service!

    Linda

  • mj of MI Feb 03, 2009

    I also have the same problem as described by all of you. Used my skillet for 4 dinners, used non-stick utensils, never on high heat, and the non-stick surface came off. I am extremely disappointed with this product.



    It definitely appears that there was a defect in the manufacturing of this RIVAL product. As we are just a"few" that have left our comments on this website, it would appear that there are more disappointed consumers out there.

  • ooopsy_daisy Feb 17, 2009

    I got the Rival Skillet S16RB for a christmas gift December 2008. 6 wks later and nothing metal has been used in it, all the non stick coating is peeling off into the food. I had to toss pancakes and scrambled eggs this morning as it was covered in it.

    I called their customer service center at 800-323-9519 only to be asked if I had a gift receipt for the skillet, then I was asked for the model number and the number off the plug to see when they manufactured the product...after some checking Roxanne (cs rep) said that is was made over a year ago and without a receipt there was nothing she could do about it. So I asked for her supervisor and was told the only thing they could do for me is if I cut the cord off and mailed it in, in aprox 1-3 months (with shipping/mailing time) I would get a ONE TIME new replacement skillet.

    I said you know I called to see if maybe you as the manufactor were willing to do anything to help with this problem WRONG!

    After doing some research online for that model number I found 135 sites with reviews of this same model number as boy oh boy, 1000's of bad reviews and all the same thing "PEELING NON STICK COATING" .

    I called Rival back and ask them if they ever thought of recalling this product and no, this was never an option. And unless you call them directly they do not check reviews online as to what or how their products are working or not.

    The best thing possible to do is file a report with US Consumers Product Safety Commission at https://www.cpsc.gov/talk.html the form takes about 3 mins to fill out and send in. Do your part, save others from ingesting this non stick coating.

    If Rival wont do a volunteer recall themselves, maybe CPSC will?

  • ErinDru Feb 18, 2009

    The non-stick surface is coming off the pan on mine too!

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I find that in viewing this site that the listed " solution" is not a solution at all! This skillet has a defective design and coating and should be recalled!

Posted on Mar 15, 2008

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I e-mailed Rival customer service on their site. Their response was: no replacement part available but I should check their website to purchase a new skillet.

Posted on Aug 30, 2008

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I received this model electric skillet (Rival S16RB) for a birthday gift in August 2007. I too find the nonstick surface is pealing off. I do not use this skillet more than once a month and have used only teflon or plastic cooking wear in the skillet. Love the design of the skillet and the ease of removing the pan but am disappointed in how well the nonstick surface is holding up.

Posted on Jan 12, 2008

Got one in June of this year doing exactly the same. I have read that the surface covering is non toxic. Try contacting Rival www.rivalproducts.com for warantee return instructions.

Posted on Sep 29, 2007

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I have a Rival electric skillet and it is peeling the non-stick surface. This skillet is about 9-months old. I received it for birthday gift in January. Used it 4-times. RIVAL you have a very unsatisfactory product and I will not purchase RIVALManymore. We are going to trade out all our RIVAL appliances.

J. C> Brandt, Elgin, OK

Posted on Nov 17, 2008

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