Question about Creative Labs ZEN V Plus MP3 Player

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ZEN V PLUS---NO DISPLAY/black screen

1.Charged enough. 2.Blue light for play/pause/back is ON, When I switching the player. 3.Navigation is not possible. 4.Proper reset was made.No effect 4.Previously I could be able to hear songs stored.Soon on formatting ,I could do nothing 5. When i checked with my PC,equipment is working well PL.GUIDE ME

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  • Anonymous Nov 03, 2007

    blank screen just the blue light shining playes one song when .

  • huw1969 May 30, 2008

    there is no display on my creative zen apart from the blue light. i could hear music only. it seemed to be playing the same song repeatedly.



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Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Posted on Dec 13, 2007


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The screen froze and keypad just wouldn't work. How to restore it?

1 Turn off your player.

2 Press and hold the Play/Pause.Continue to hold the Play/Pause button until you perform Steps 3 and 4.If you accidentally release the button, start the procedure again.

3 Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. The reset button for the ZEN Mozaic is located on the left side of the player, with the menu buttons facing you.

4 Slide the On/Off/Lock switch towards the power button and hold until the display lights up. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot.

From here you should be able to choose to reload the firmware.

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Wont Turn ON

(1) Hit the reset button for 5 seconds.
(2) Hit the reset button, slide down the on/off slide, and have it plugged into the computer at the same time. Hold for 5 seconds.
(3) Hit the reset button again.
(4) Charge it for at least 10 hours in the port in the BACK of your computer.
(5) After 10 hours, unplug the player and press the + volume button. While still holding it, plug the player back in. Keep holding it for 5-50 seconds. (most likely nothing will pop up).
(6) Let the player sit UNPLUGGED for a good 3 hours.
(7) Plug the player back in (it should light up now). Let it charge the usual time it takes to charge for an empty battery, about 6 hours.

Sep 14, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen frozen and Reset has not worked

You probably shouldnt play with any of the buttons really but i know how to fix it. You hold down the slide power for about 5 seconds and poke the reset button with a pen tip or w.e for about another 5 seconds till it restarts itself.

Mar 28, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Zen V Plus locked up, will not shut off

After 3 1/2 hours, the battery went dead. I waited a couple of minutes, then plugged it into my computer to see if the battery would charge. It started charging. A few hours later I went back to check on it, and it showed a full battery. I disconnected it from my computer, and turned it on. It came on, but the screen just said "Low Battery". I then plugged it back into my computer, and the screen said "Rebuilding Library". I left it for about a 1/2 hour, and it was done. I unplugged it from my computer, turned it on, and it works now!! Hope this helps out everyone else who has the same problem.

Feb 12, 2009 | Creative Labs ZEN V Plus MP3 Player

4 Answers

My Creative Zen has a white screen but syill plays music
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

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Its possible that the battery just needs to be charged. Also make sure you are holding down the on off slider for about six seconds, it won't turn on if you only hold it down for a second or two.

Apr 09, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen mp3 help please

You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

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Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Sep 09, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

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The LCD has probably gone bad. If the player still has a valid warranty i would suggest sending it to CL to be looked at. If the warranty was up, you will have to purchase an LCD and at that point you can contact me for help installing it.(Necessary tools, disassembly instructions, etc.)

Sep 05, 2007 | Creative Labs ZEN V Plus MP3 Player

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