Question about Sony Handycam DCR-VX2100 Mini DV Digital Camcorder

3 Answers

Cassette loading error 31:23

Cassette loading error beep to eject

Posted by on

3 Answers

Re: cassette loading error 31:23

I am one of the lead technicians at We are a repair shop that specializes in only Sony and Canon Prosumer camcorders.

The problem that you are experiencing with your Sony VX2100 is a problem with the mechanically assembly. This is not a cleaning problem. There is a part or possibly parts that need to be replaced. The average repair cost for this repair is usually between $250 and $450 parts and labor. This also includes cleaning and servicing.

We also offer a 6 month guarantee on the entire camcorder, not just what it was sent in for. The estimate and the return shipping are free even if you do not have the camcorder repaired. Please feel free to call, email or post any questions you have and I would be happy to respond.

Sheryl Bahr
Sony VX 2000 Camcorder Repair

Posted on Mar 28, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: cassette loading error 31:23

I know this sounds crazy, but whack it on the tape side with the palm of your hand, it works. See:

Posted on Mar 03, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has answered 200 questions.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 286 Answers
Re: cassette loading error 31:23

Needs cleaning , possible reel table. needs to be checked out. this is a very good unit.

Posted on Sep 18, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Hi, my Sony digital camera keeps having a beeping error saying 'reattach power source' and I am unable to remove the cassette from it or use the camera. Is this something I can fix mys

I do not have experience with that particular error code. But I can tell you that I was able to eject the cassette in my DCR-30 by leaving it unplugged and leaving the battery disconnected for a few days. When I reconnected the power supply after that, the cassette loading system reacted by operating normally again.

Oct 17, 2014 | Sony Handycam DCR-HC30 Mini DV Digital...

1 Answer

Sharp video camera VL-AH50


Did you try cleaning the tape head?

Feb 22, 2008 | Sharp Viewcam VL-NZ50U Mini DV Digital...

1 Answer

I have a canon MV 830.Please could you tell me when i put the cassette into the camcorder it keeps beeping then asks me to eject the cassette. Is this expensive to fix?

My MV830 would load without a cassette; but freeze, beep 3 times and eject if a cassette was inserted. I read the following thread with a great deal of scepticism and concern that I would damage my MV830 camcorder even more; but what did I have to lose? I loaded the compartment without a cassette, hit it firmly 3 times on the tape loading side and the issue was gone. It now works perfectly! Technology is fantastic...

Dec 06, 2010 | Canon MV830 Mini DV Digital Camcorder

1 Answer

Unable to load cassette.. wen i try to load, the cassette does not load and is ejected out with a few beeps.. pls advice on this..

my opinion ,that it look like a defective cass in switch
or a mechanism alignement defective ,because the servo control chips do not receive the mechanism pulse
information to start the loading cassette process....
it something there....

Feb 25, 2010 | Canon ZR600 Mini DV Digital Camcorder

3 Answers

I get an eject symbol and beep and error code c32:11, original issue was that it ate a tape

The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck,
In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment.
Hope you will understand my sayings.
Thanks for using fixya.

Jul 11, 2009 | Sony Handycam CCD-TRV68 Camcorder

1 Answer

Will not accept cassette - keeps responding "eject cassette"

Had the same problem and took the battery out of the camera to reset. Worked fine after that.

Mar 28, 2009 | Canon ZR300 Mini DV Digital Camcorder

2 Answers

Tape will not eject

If you open the eject thingy like normal then look for a small white plastic tap. its located right underneath the "start/stop" text you see on the back end of the camera (where the record-button is). You´ll need something like a small screwdriver or similar. Press it and and the tape ejects like normal. Worked for me. Saved me the repair bill :)

Jul 22, 2008 | Sony Handycam DCR-HC40 Mini DV Digital...

2 Answers

Loading tapes

I had a similar issue where the tape bay would not lock in and engage the motor mechanism to load the tape. I removed the battery from the unit and let it stand for approximately a minute then reinserted the battery. The tape drawer closed first without a tape then reopened with no issue. I then inserted a new tape with no issue. I guess it needed a hard reboot.

Mar 23, 2008 | Sony Handycam HDR-HC3 HDV Digital...

2 Answers

Cassette loading error 31:23

Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

Nov 18, 2007 | Sony Handycam DCR-HC96 Mini DV Digital...

3 Answers

Can not load any cassette even empty cassette holder can not be closed.

I had the same problem and solved it by removing the battery to allow the camera to reset. Worked fine after that.

Sep 24, 2006 | Sony Handycam CCD-TRV11 8mm Analog...

Not finding what you are looking for?
Sony Handycam DCR-VX2100 Mini DV Digital Camcorder Logo

141 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Cameras Experts

Larry Stiles
Larry Stiles

Level 2 Expert

286 Answers


Level 3 Expert

93861 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Sony Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides