Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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Freeagent tools is not working

I am running Vista and just installed a Freeagent Pro 500GB, Esata and USB. After installing the software I have been unable to get the tools working. Vista give me a dialog box saying Freeagent tools is not working. I am using the usb port since I know that is doesnot work under Esata. I have reinstalled a number of times without success. The back up program is working fine and the drive is recognize. Thanks.

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  • longhorns Sep 09, 2007

    I found that you have to really push the cable in very hard in the drive for it to recognize the eSata.

  • longhorns Sep 09, 2007

    I found that you have to press the cable in very hard into the drive for it to recognize it. If I move the drive on my desk it sometimes loses the connection. Good luck.

  • longhorns Sep 09, 2007

    Being a tech you probably already have done this but have you checked the bio to see that the eSata port is enabled? Windows should detect the HD with only the eSata cable. Are you running XP or Vista?

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It is all about pressing the eSata cable into the back of the external HDD hard. I have been working on this all day and I finally figured out this was the problem. Let me know if you need more help!

Posted on Mar 31, 2008

  • 1PoochHoward Mar 31, 2008

    I actually just called seagate...what a bunch of bone heads. So I cut up my cable to see if it would work without me having to push the cable hard into the back, and it worked. So if you want you can cut up your own cable and it should work. Seagate owes us ALL free esata cables that work!

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I am having the same problem with the esata feature not working. The cable is brand new, seems to be making a secure connection, and works fine connected by USB only. My e-sata port is onboard (ASUS M2N32-SLI DELUXE) and drivers are installed and verified. I plugged it in USB, ran FreeAgent Tools installer, and seems to work fine under USB connection ONLY. I need to get this up and running under XP Professional. If you have any other ideas PLEASE let me know. Tim timtech@cfl.rr.com

Posted on Sep 09, 2007

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  • Timothy Pearce Sep 09, 2007

    I forgot to mention that the drive is not recognized when I plug in the e-sata port, nothing happens at all. Works fine through USB.

    Tim
    timtech@cfl.rr.com

  • Timothy Pearce Sep 09, 2007

    I have the e-sata cable seated pretty well. Just to double check, I had someone help me to press the cable into the HD and the onboard e-sata port at the same time, no luck.

    Windows should be detecting the HD with ONLY the E-sata connection, right?

    I am a technician, usually very hard to stump me. 10 Points to who can figure out whats going on here.

  • Timothy Pearce Sep 09, 2007

    Windows XP Professional.

    I will try to update my bios today, as I didnt see a specific option to enable e-sata.

    (That was when I originally checked)

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Freeagent Pro hardware works with Vista, but the software does not. You can find this information hidden on the Seagate website. I just spend hours making my drive to work. It now does using Vista and eSATA. I did the following: 1. Connected the drive to an XP computer via USB, installed the tools and changed sleep time to never. (in contrast to USB eSATA seems to handle this incorrectly) 2. Check your eSATA cables and connectors. They have to be inserted completely. I had to remove 2 mm from the plastic casing of the FreeAgent in order to insert the connector properly. Check the connector on the computer. I had to remove two small metal stripes to insert the connector properly. If not fully inserted they don?t make a proper connection resulting in various errors. 3. Select the proper settings in the BIOS. Enable eSATA and check the boot order. Good luck!

Posted on Sep 02, 2007

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