Question about Pacific Image PrimeFilm 1800u Film Scanner (35 mm)

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Black output I have scanned several negatives by starting with prescan then scanning and everytime all I get is a black image. Any thoughts

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This type of issue could be related to different sources. First step I would do is check to see if the lamp is coming on within the scanner, possible bad lamp. One other possibility would be the CCD failure, it may not be moving across to capature your film. Also, when attempting to scan does the scanner sound normal or abnormal. If abnornal sound is occurring then CCD could jammed/stuck hardware failure. Last step would be uninstalling/reinstalling your scanner software, check for updated drivers from the manufacture of your scanner. At this point if none of these suggestions helped then test scanner on a different computer system.

Posted on Sep 03, 2007

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