Question about Pacific Image PrimeFilm 1800u Film Scanner (35 mm)

1 Answer

Black output I have scanned several negatives by starting with prescan then scanning and everytime all I get is a black image. Any thoughts

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 20 Answers
Re: black output

This type of issue could be related to different sources. First step I would do is check to see if the lamp is coming on within the scanner, possible bad lamp. One other possibility would be the CCD failure, it may not be moving across to capature your film. Also, when attempting to scan does the scanner sound normal or abnormal. If abnornal sound is occurring then CCD could jammed/stuck hardware failure. Last step would be uninstalling/reinstalling your scanner software, check for updated drivers from the manufacture of your scanner. At this point if none of these suggestions helped then test scanner on a different computer system.

Posted on Sep 03, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

When I scan a negative, all I get is a picture of this negative which is useless. I thought that I could get the picture out of the negative that I scanned and save it so that I could get rid of the...

With the scanner you should have received a cd "HP Scanjet 4800 Series HP IMage Zone Software. Mine is version 5.3 for Windows/8.4 for Mac OS v 10.2.
I have this installed on a pc.
When the button on the lid (2nd from left ) is pressed this opens a window HP Scanning.
On this is an option to "Scan Negatives using the TMA (Transparent Materials Adaptor)" Select this and follow any further instructions concerning optons.

Jan 20, 2011 | HP ScanJet 4850 Flatbed Scanner

1 Answer

Black and white photos from many years ago now have a blue-green hue on them when they are scanned. it started after I scanned old slides.

Did you make changes to the scan type when you scanned the slides? It sounds like you have the scanner set to do a negative image as a slide would need.
Check the preferences for the scan type.
The scanning manual is available on Canon's Website.

Mar 17, 2010 | Canon CanoScan 4200F Flatbed Scanner

1 Answer

Negative images

Check the settings and try to update the software/drivers if available from manufecturer's website. (

Jul 19, 2009 | Epson Perfection 4180 Photo Flatbed...

1 Answer

Scans wrong size...only scan a portion or smaller "window" of document

Normally these scanner have a prescan window whcih shows the image that is being scanned. Only the selected area will be bright and the rest little shaded. You need to expand the selection, by dragging the line (dashes running along the border). Select default option in the software setting, if in doubt.
S. Mohan

Jul 18, 2009 | HP Scanners

1 Answer

By scanning my negetive film 35mm,allways cuts a horizontal part.

Try lower resolution while scanning & do set it at color settings. After preview then set color or monochrome......sodeep

Mar 19, 2009 | HP Scanjet 4370

2 Answers

Konica minolta dimage scan dual IV

Are you doing index scans or prescans? Sometimes the software gets funky - try doing at index scan if you are doing prescans, and vice versa. Also try CHTL+SHIFT+I which is a recalibration (don't that will do anything but it can't hurt). The best thing might be to just remove Dimage totally (you may have to delete the main folder if you've created any Jobs) and then reload the software. Before you do that, update your virus software, do a system check, and maybe some maintenace like a Defrag - then reboot, remove the software, reboot again and reload software.

Oct 18, 2008 | Konica Minolta Dimage Scan Dual IV Film...

1 Answer

Negative Scanning Problem Using Epson Scan Software

Make sure the rectangular slots at either end of the film frame are not obstructed or covered in any way. When I attempted to scan color negatives I had the same darkness problem in the scanned image. When I cleared those rectangular slots, everything was fine. I hope this helps.

Sep 28, 2008 | Epson Perfection 1670 Flatbed Scanner

3 Answers

DR-9080C intermittent stops during scanning which last 3 to 5 minutes

Do you have enough hard disk space? Reinstall your driver software. Run Scandisk on the Comp.

Is the problem coming on after a set time interval, any heating smell?

S. Mohan

Jun 22, 2008 | Canon DR-9080C Path-Through Scanner

1 Answer

No scan with Microtek Artixscan 120 tf

When you say -'normal' prescan you do mean you get an image? If this is so I would remove all software. Do a disc clean Reboot the computer Re install the original supplied software-ignore for the time being any down loaded upgrade, Come back tell me what you have

Aug 31, 2007 | Microtek ArtixScan 120tf Film Scanner

3 Answers

Scanner to Pc File Size and Volume Problems

Hello We have been having this same problem when scanning Black and White as well. We have just played around and have changed one of our settings that has seemed to solved the problem for now. Try Properties (on scan settings) then more then click on - Detect Page Size - Image Width instead of Guide Plates Hope this works for you to

Jan 18, 2007 | Canon DR-9080C Path-Through Scanner

Not finding what you are looking for?
Pacific Image PrimeFilm 1800u Film Scanner (35 mm) Logo

Related Topics:

256 people viewed this question

Ask a Question

Usually answered in minutes!

Top Pacific Image Scanners Experts

Cindy Wells

Level 3 Expert

4718 Answers

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers


Level 1 Expert

34 Answers

Are you a Pacific Image Scanner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides