Question about Miele S758 Bagged Canister Vacuum

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Miele S758 stops working for no reason

I have had my Miele S758 Canister vacuum for a couple of years. For a while now it's been stopping during use for no apparent reason. The manual says that this will happen when it overheats and the red overheat light will come on. But it will often stop after just a couple of minutes use and the overheat light does not light up. I don't think it's the filter because it was happening after I installed a new filter. Has anyone elase had this problem?

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  • Alastair Walker Sep 14, 2007

    Thanks to both. I've tested the cable at both ends and it doesn't seem to be that. The problem is exactly as Guest describes. The turbo stops and the suction power light goes down to zero. I can start it up again but it often cuts out again. I'd like to be able to say it happens after a certain length of time but it seems to be completely random.
    Is checking the PCB straightforward? It sounds expensive!

  • Rostel Nov 20, 2007

    Exactly the same problem. The light is still on on the hand control but it keeps going to minimum and you have to have to keep nudging the power up. UK whitegoods forum shows that this is a widespread problem so how does Miele get top reliability awards from Which?

  • Anonymous Dec 30, 2007

    We have the same problem with our miele S758. As you are vacuuming, it just cuts out. You fire it up again, only for it to stop. This can happen on numerous ( I mean up to 20 times) occasions until you just give up. My partner has attempted to rectify the problem a couple of times by cleaning and re-tenching the connections in the handle of the hose. This helps for a little while, but the problem recurs. It seems the only answer is to buy a new hose. The problem is obviously to do with the three connections to the control handle. Does anyone know where to purchase a new hose from before I throw the stupid thing away!!!! Joe B.

  • Anonymous Feb 15, 2008

    i have the same problem as described, it cuts out at random times down to zero and the turbo off i have cleaned the connections at both ends and the problem persists

  • darius356 Jun 27, 2008

    yes same same problem here in Australia. Funny thing is Miele customer service say "we have never heard of this problem" I am pressing to have this fixed under warranty as it has been happening for some time now. Of course though the 2 year warranty has now expired. Wish me luck!

  • HARMANESC Feb 08, 2009

    We have the exact same problem, we have found that its the contact rings inside the end of the hose where it plugs into the vacume. The contacts get very greasy and dusty and by taking it apart and cleaning it the problem stops but only for a while. Now contacting Miele to see what they can do about it as the hoses are a fortune !

  • Ihab Kassir Feb 16, 2012

    Too buy a new hose it will be a fair amount from Godfreys or better just call Miele service (they will pick-up also for you if convenient for you) in your capital city and the number will be under the tool lid. Get whole vacuum serviced first then wait for call from serviceman. You can get Matic Service & Godfreys to service vacuum as agents for Miele, but advice against Godfreys service as worked for them and service not up to scratch. Keep your Miele as best vacuums there is in the market by far and as long you look after it, it will do likewise for your home.

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The problem on mine was as described by others. Miele s758 stops for no apparent reason. The first time it happened I had the hose assembly replaced under warranty. Two years later, same problem. I have found that contacts at BOTH ends of the hose were intermittent. I dismantled both ends, extracted both sets of contacts, immersed both sets of slip-rings in methylated spirits and cleaned all the black gunk away. The three PCB mounted contacts were similarly cleaned, retensioned and lubricated with Electrolube. After re-assembly the problem has disappeared. I imagine a repeat procedure will be required in a couple of years.
CAUTION: The procedure is a bit tricky, so unless you know what you are doing, it would be preferable to have it done by someone who does. It is worth fixing as the replacement assembly is $AUD400.

GeeJayL

Posted on May 14, 2009

  • blk and blu Apr 09, 2011

    Before people start stripping and also for the people who have striped there hand set, its worth noting that the three contact rings become live with mains voltage. Make shure its unplugged before

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We' ve had this problem with the contact rings (randomly cutting out), and my neighbour also on two occasions. And on our new one it's happened twice (Fixed under warranty).
Each time I write to Miele suggesting they fit an improved design they ignore it. Verbally they told me they had never heard of it, which must be a lie because I've told them in the past.

Solution (1) dismantle the handle, clean, bend the contacts for good contact and replace. (Tricky reassembling the handle.

Solution (2) Barrage Miele with this problem. Tell them the design is obviously not "fit for purpose" and insist on a free repair....Good Luk.

If you're a Which member, write to them with reference to this Webpage.
Len

Posted on Nov 27, 2009

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Low and behold Miele came to the party and replaced the hose and now 18 months later same thing again. It is clearly a design fault that Miele should accept responsibility for considering their reputation and cost of their appliances.

Posted on Jan 25, 2010

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  • darius356 Feb 02, 2010

    Once again Miele have helped out and replaced the hose but I am sure in 12-18 months the problem will resurface.

  • darius356 Jun 21, 2011

    yes I am back! on the phone, this time demanding a replacement vacuum cleaner not another hose destined to fail. We'll see.....

  • darius356 Jun 24, 2011

    Very happy with the outcome, thank you MIele!

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Hi. Fully unwind mains flex. Plug in & switch on now take hold of mains flex approx 1mtr from where it enters machine pull & wiggle it about does it cut out ? If no do the same at plug end ensuring you dont pull the mains plug out. If it cuts out while doing this there is a break internally in the flex. If it cut out at machine end you will need to fit new flex. If it cut out at plug end remove plug from mains & cut flex approx 200mm from the plug & fit new plug. If you still have problem let me know you may need to check Pcb inside the machine.

Posted on Sep 02, 2007

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Hi, just thought id add my tuppence-worth. our miele has done the same thing. my mum has the same model, and hers has done it too. so its clearly a miele problem.

Posted on Mar 11, 2015

  • kevin eaton
    kevin eaton Mar 11, 2015

    same model, mine has the same fault. my mum also has the same model, it has the same fault. clearly a design issue.

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I have the same model and possibly a similar problem. You don't say whether the control lights for the turbo head (on the top of the suction pipe) are still illuminated when it stops. I have found that the machine will sometimes shut down with the turbo head stopping and the suction level dropping automatically to zero, and, as you say no red overheat light.

Posted on Sep 03, 2007

  • balmainman Aug 19, 2011

    Our machine,bought in 2004,had the same intermittent cut-out problem start recently,good as gold before then. Sent machine off to Miele,which they returned repaired within 3 days!!.
    They serviced it for £102 which included a replacement electronic suction hose, an electronic telescopic tube (original black,now silver) a new electro -brush tool,and replaced an electronic unit presumably faulty. I can only say that maybe Miele have had so many instances of this problem that they have decided to go down this root of repair. I only hope it keeps on working!

  • a17up Aug 31, 2011

    I have the same machine, eventually got it sorted, there was a problem with the suction pipe. The electronics in the handle were intermittent. Replaced the complete pipe and the issue was resolved.

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