Question about Innovage Shift3 MP3 Player

45 Answers

Digital photo keychain

I just purchased digital photo keychain made by Innovage Products. It says that the battery is rechargeable and cannot be replaced. I need to know where I can get the charger and if it is worth the cost.

Posted by on

  • 59 more comments 
  • murray44 Sep 05, 2007

    Did you get you software to work for the digital photo keychain. It will only work if the keychain is fully charged or in update mode. Otherwise it will tell you that the photo viewer is not there.

  • Sharon5000 Nov 11, 2007

    I believe my software was installed properly after several tries. My difficulty now is that once I open the software, there are no pictures in the file manager. I can't update. Does anyone else have this problem? Is there a solution?

  • bureche Nov 21, 2007

    Yes I just purchased this last weekend and I downloaded the software but when I click on the icon it says - No photo viewer found. Program termined!

    Although I just started to charge it so we'll see after a couple of hours.

    This is a birthday gift for my hubby! I need to get this done by tomorrow!!!!



    HELP!-



    Leanne

  • nenapsi Nov 21, 2007

    I have a Mac with the correct software for using Photoviewer (the Innovage keychain software).  I cannot use the half size disc in my Mac.  The tec directed me to download program from mscustomercare.com.  This did not work.  Tried every which way to install it including fully charged keychain plugged in with USB cable (by the way,  motorola razer phone charger will work with keychain) Now waiting for full sized disc from company which they promised me over a week ago.


    Computer does not seem to recognize program.  When installed the browser will show you HD icon but will not let you open anything to browse.
    What a disappointment!  Probably will have to return to store.

  • radynamite Nov 23, 2007

    So is there a place to download the software (for PC)?

  • janetw Dec 03, 2007

    Innovage Digital Photo keychain-
    Followed Instructions -I too installed the disk that came with the key chain and was successful with uploading photos. upon closing the progr

    am I was asked to save which I did..I returned the following day to add more photos, clicked on the icon and message came up - "No Photo Viewer Found, program termined" I reinserted the disk and the message was that this program 2.3 Photo Viewer was already installed on my computer...I uninstalled, reinstalled and clicked on the icon again and same message "No Photo Viewer Found, program termined" This appears to be a huge problem for me as I have just purchased 6 of these for stocking stuffers for my children for Chiristmas, if a support tech does not response with a solution I will have to return all 7 that I purchased. Janet

  • janetw Dec 03, 2007

    I solved my problem !!! murray44 was right your keychain must be FULLY charged & in the updating mode attached to your pc before you open the program...once the program was opened all my photos where there that I saved perviously and I was able to upload more photos...thank goodness, cause I purchased 6 more for Christmas stocking stuffers, so now I am going to charge another one FULLY and see if that one is working.

  • tac987 Dec 07, 2007

    I have installed the program from the disc. The key chain is fully charged and the screen says No photos. Please Update images From PC. When I double click on the Icon, it come up and reads. "No photo Viewer found. Program Terminated"

    I have checked www.mscustomercare.com as one program suggested, but could not find anything pertaining to this keychain. I have tried two different programs to try and export pictures to the chain but it won't except them.

  • Frankie-D Dec 09, 2007

    I have a mac..the flipping disc will not go in?  What do I do?

  • keychain Dec 09, 2007

    Hi - I too bought this keychain, and here's what I've found so far.  




    1. The mini disk will not go into my iMac's side slot, so I went to mscustomercare and downloaded the software.  This downloaded a folder to my desktop, and the Photo Viewer Install package was in the folder.


    2. The first two times I tried to install it, I got an "install error - try to install again" message.  (And each time I had to go back to the website and download the software again, because it disappeared from the desktop after the install attempt.)  I finally tried moving the Photo Viewer Install package out of the folder that it came in and onto the desktop.  When I ran it from the desktop, it installed perfectly.  I don't know why.


    3. Then I connected the keychain to the computer with the USB cable.  I DID NOT open photo viewer at this time.  I let it charge for a while, until the red light turned green.


    4. I unplugged the keychain, plugged it in again.  It now gave me 2 options - USB Charge and USB update, and I pressed the down arrow to choose "USB Update".  Then (and only then - if you don't do this in the right order you are doomed to failure) I opened the Photo Viewer software.  Everything worked fine - i located my photos, cropped them, and moved them over to the "device" screen. 


    5.   I hit the "synchronize" button.  A little window popped up that said "Transferring", and a progress bar appeared.  The 73 photos transferred quickly.


    6. Then - nothing.  The manual says that a message should appear saying "photo viewer data synchronize complete."  But it didn't.  All that happened was that the "synchronize" button went dim and couldn't be clicked.


    7. After a while, I quit the software and unplugged the keychain.  I powered it on, and "Photo Viewer" appeared, but alas - no photos.  I went through unplugging, plugging in again, choosing USB Update, opening the software.  In the screen showing what's on the keychain, it shows that all my photos are on there.  But I can't see them on the keychain.  I tried only loading 4 photos.  Same result.


    I am calling the company tomorrow, as I can't find a fix for this.  If they are able to provide a solution, I'll post it here.  Thanks to all who have posted - some of these helped me get at least as far as I have.

  • amberslight Dec 11, 2007

    I was able to charge and upload my photos however I can not view them or turn the keychain on unless it is connected to the computer? Why? Any ideas to fix this problem? I bought several of these as gifts and need them to work

  • Anonymous Dec 15, 2007

    broke my photo viewer software is there any way to get it

  • raiderette22 Dec 17, 2007

    i bought this as a wedding gift but didn't give it away because i couldn't get it to work. i have it charging and light turn green went and clicked on the icon on my desktop and said "no photo viewer, program termined" please help

  • tracy_king Dec 19, 2007

    you need t ouse USB Update to load pictures ,my problem is that right out of the box the light shines green not red aand doesn't appear to be charging...any thoughts?

  • samc Dec 20, 2007

    i too am having problems with the photo key chain nothing works right & i call the 800 # i get a maketing company, have trien it all sam caines cscooo@windstream.net

  • Anonymous Dec 21, 2007

    i got 2 of the key chains and kept getting the message to plug it in. the people on the phone just tell me to go to the web site. i think i will return both. its a shame they are so cute.i could not find anything on the website. wwwmscustomercare.com to down load pertaining to the key chain.

  • chuckk Dec 21, 2007

    I have purchased a digital key chain also. I have tried to charge it for 8 hours using the USB connection provided to no avail. I have also tried for 5 hours charging it with a plugin charger and there is still no power. Any idea what I am doing wrong? Or do these items just not keep a charge. If it is plugged into the USB with the software running it works fine and I can add or delete pictures. It just will not work without it being plugged in.

    Chuck

  • CSaunders Dec 22, 2007

    I have bought 4 of these for Xmas, and it is saying program termined. I have afoolowed the instructions, they are fully charged. I am going to take them back to the store today if I can not solve this problem. It will not even open the program.

  • andi53 Dec 22, 2007

    I also purchased the digital photo key chain by Innovage products and got the software to finally come up on my pc but when I go to synchronize the photos it says "synchronize failed" ??? Help

  • sand ee dee Dec 26, 2007

    My digital photo keychain, is in the "updating mode", but I still get the error message " No photo viewer is found, program terminated" Thanks, Sandy

  • uniquecharms Dec 27, 2007

    I have tried everything even live chat and "photo view not found, program terminated" keeps popping up. Has anyone got this product to work after that problem?

  • frankfk Dec 27, 2007

    The unit won't charge and the screen is now all black.

  • Anonymous Dec 27, 2007

    computer says "NO PHOTO VIEWER IS FOUND"

  • lme28 Dec 28, 2007

    I installed the disk, followed the directions to the T. my computer cant find driver, even when set on update, the program won't work, i went thru steps in MY COMPUTER to install driver, still won't work, I keep getting the same message, No photo viewer found, program terminated. THIS THING IS A RIP OFF!!!!


  • Anonymous Dec 28, 2007

    i installed the program software.then i tried to double click on the icon and a box came up that said(no photo viewer foud,program termined.

  • jessica1130 Dec 28, 2007

    I am having the same problem. I have the thing fully charged and can not get into it to put my pictures. I can not get thru to customer care. I get a busy operator and it tells me to hold and then after three times it just disconnects.

  • Mark E B Dec 29, 2007

    My problem is that after I fully charged the device (I had a green light once) and finally figured out how to load pictures, now I'm not sure it is recharging. No matter how long I leave it plugged in the red light stays on and when I plug it in I get the USB Charge screen for a few seconds and then it goes to the slide show and never charges fully to where I get a green light again. Is it charging? How do I know when the battery is low. I have seen a screen that shows an empty battery outlined in red which I assume is the low battery warning screen but I don't know how to check it.

  • Anonymous Dec 31, 2007

    Same Problem, Programme Termined

  • Anonymous Jan 01, 2008

    this is the secind keychain that doesnot work for me. even when the no photo view found comes on my screen its in very large letters. glad to know I'm not the only one with problems.

  • tractnrant Jan 02, 2008

    i cant bring up photos on the photo viewer........whats wrong with this thing?

  • Anonymous Jan 02, 2008

    After charging it says to plug in usb cord, change to update and double click on photo viewer to download photos. When it says to plug in usb and click on ok the plug in box disappears and there in nothing. I can't seem to open the program to download my photos. My keychain photo is completely charges because it is green. Please help me as I have been trying to get to you on phone since 12/26/2007 and as of yet I can not get through.

  • Anonymous Jan 07, 2008

    I have the exact same problem. The message reads viewer not found program termine

  • Anonymous Jan 12, 2008

    I have the same exact problem, how do you get the software to work and not say program termined? HELP!

  • Anonymous Feb 03, 2008

    I cant seem to download the program.

    The message says
    " this self extraction file has been corrupted. The installation will be terminated. HELP>

    briandken@sbcglobal.net

  • robwright Feb 06, 2008

    I have charged my photo key chain but now it will not turn off, on or naything else. It shouws its still charging and shows a blue rectangle with USB Mode in it. It will eventually die but I cna not view anything now. It worked great until I needed to charge it!! HELP! by the way the instructions are worthless- beside they are small enough that an ant would think they wer little, they are not very imfomative either!!

  • rolling 53 Apr 01, 2008

    Have the same problem, keychain fully charged. Tells me to plug in usb cable thats already pluged in. Need a solution now, brand new keychain.

  • Anonymous Apr 29, 2008

    Installed and uninstalled the software several times and still get message that it's not installed. The digital photo keychain is brand new. Discontented customer!

  • Anonymous May 09, 2008

    This thing is trash. I bought it on a whim -- bad decision. First, the mini-CD wouldn't work with my desktop. Dug out the laptop I haven't used in ages and tried with that. It chugged for over an hour and then told me the cd was corrupted. Downloaded what said it was the same software and couldn't open it. Downloaded software for other viewers on the strength of a site that said they would work. Needless to say, they wouldn't. Tried charging it. Had a green light from the outset, but never any indication it is actually charged. It is headed for the trash can.

  • Anonymous May 15, 2008

    I have just been given Photokeychain. I have it fully charged, but can't download any pictures, while following the instructions in the booklet, no photos will go to the device. The screen says "updating..."

  • Anonymous May 15, 2008

    I have been given a digital PhotoKeychain, the Sharper Image. I have charged it overnight, the green light is on. I have gone to photos that I want to install on it, but nothing happens. They won't install.

  • Billyauer May 18, 2008

    I have a new Sharper Image key chain. Battery is charged. When I go to Photo Viewer icon I get the following message. "Plug in Photo Key Chain using USB cable. Make sure it is in update mode". I do that but keep getting that message. I can't access any photos.

  • Anonymous Jun 07, 2008

    I have the same problem with the digital photo keychain. It won't pull up to download photos. What is wrong?? This is my second keychain that I have tried,

  • big gurl 46 Sep 05, 2008

    i can get the softwear pull up ;but it will not do anything else

  • Anonymous Sep 26, 2008

    picture key chain will not work

  • Anonymous Nov 11, 2008

    cannot get any pictures downloaded

  • kswhale Dec 04, 2008

    I can not get my digital photo key to display any pictures

  • Anonymous Dec 14, 2008

    I'm also looking for the charger for the photo

    key chain made by innovage.

  • rosahernande Dec 25, 2008

    i just got a photo key chain by sharper image and it wont turn on when it is connected to the usb cable it says updating but once i take it of it wont turn on .

  • gramflyer Dec 26, 2008

    I can't get passed the upload part ---got the pictures from my computer just fine then the thing froze ....



    what to do?

  • Anonymous Dec 28, 2008

    In stalled the cd and can't tell if my fram is charging or not

  • Furbie Jan 01, 2009

    I can not get the photos to load into the manage files.

  • Anonymous Jan 02, 2009

    everything is fine like installing software and downloading the photos except how to turn on this product is frustrating.

  • dpan1204 Jan 28, 2009

    I am having the same problem as some others. Software works fine, fully charged, pictures are on there. When I hold down the power button nothign happens. Left 5 messages for Customer Support. No return call. The tech support number in the manual is 1-800-391-2970. Anyone else get a fix for this or is it just a defective item?

  • Anonymous Feb 08, 2009

    I need to get the software download for my digital photo viewer. I plug it into computer and I cannot transfer to computer without the software.
    thanks Mary


  • campagna Feb 09, 2009

    I have the same problem as #11. Keychain Album will not work after it is unplugged from computer. Batteries not holding charge?

    Campagna@cox.net

  • Anonymous Feb 23, 2009

    product will not turn on but software works great. i believe the issue is likely a problem with the drivers that are on the product. if there were a place to download them i would reinstall them my self but cant find anyplace that has them...

  • Anonymous May 02, 2009

    i cannot istall it!

  • ma_cune_truc May 04, 2009

    how do I turn on my sharper image digital photo keychain

  • jennygill May 11, 2010

    I managed to get the software installed on my vista box by running it as administrator, but now I cant get the synchronize to work, any thoughts?

  • macn8
    macn8 Dec 15, 2012

    Yes, I can not load the software on my Mac. says it is no longer supported. tried to go to their website. it\'s shutdown. tried to go to a secondary website and that too is not responding. going to return. Can\'t believe sharper image sells this stuff.

  • Lizzy Korwan May 26, 2013

    my friend got this for my birthday present and my computer can't do the program it has a no symbol on it and i wanna put pictures on it to show her but i don't know how to fix it please help

×

Ad

45 Answers

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Anybody know how this unit turns on? I hold the ON button down for MORE than 3 sconds, but the unit does not come on...HELP!!!

Posted on Dec 31, 2007

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 53 Answers

I was a little frustrated reading the above...being a PC user....

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.

Posted on Dec 24, 2007

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

How do you set it on update... mine is fully charged and i reinstalled the software about 5 times and it says "please connect to PC update picture" even though it is connected. When i click on the software icon it says "please plug in your Photo Keychain using the provided USB cord and make sure the device is in update mode" but there is no option to put it into update mode. the only options on my menu are: Power off, Delete Image, Display Mode, Clock Setting, Clock Display, LCD Brightness, & Exit. what do i do to put it into update mode????

Posted on Jan 07, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The front screen says Updating...The manual says to push a Reset button on the back but there is no button only a hole.
HELP

Posted on May 17, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I was given a photo key chain for christmas how do i put my photos from my kodak easyshare to my key chine

Posted on Jan 13, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Tring to put the picture onto the digital photo kechain and my system doesn't have an cd rom to it so can i still downloads the picture onto the keychain

Posted on Jan 12, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

IS THERE GOING TO BE A RECALL ON THESE CONTRAPTIONS IT SEEMS NO ONE CAN COME UP WITH A SOLUTION TO ANY OF THESE PROBLEMS. I ALSO BOUGHT FOUR OF THESE THINGS,IT SEEMS THE REASON THE PHONE IS STAYING BUSY IS MAYBE EVERYONE IS HAVING TROUBLE.

Posted on Jan 03, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I was given the Key Chain for Christmas. After charging for 3 hours I was able to get into the program. Unfortunately, I cannot find my pictures. If I try using another drive from the dropdown menu, I get an error code. Help!!! What can I do to fix this problem. I have hundreds of pictures in my C drove. Where are they?

Posted on Dec 31, 2007

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I was given my photo keychain (The Sharper Image) as a gift. I have no menu on the screen. The screen lights up but is blank. I have down loaded the photo viewer software, but there is no trouble shooting menu. Now what is the next step to get this thing working. I would love to view my pictures. Should I return the gift?

Posted on Dec 06, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I bought a SWEEX digital keychain. the software shipped with the keychain did not work. I found this site with working software: http://www.digitalfoci.com/pocket_album.html.
Put the keychain in usb update mode and the start digital photoviewer 2.0. I hope this works for you

Posted on Jun 14, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had no problems with my software i just cant get the p.o.s. to turn when it is not plugged into the computer..

Posted on Jan 09, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Don't have a charger solution, but for those of you that are having the 'program terminated' problem, it seems that the keychain must be connected to the usb cable AND 'usb update' enabled, as opposed to 'usb charger'. I.E. the program won't launch until it knows a keychain viewer is online. Mine seems to work fine since I discovered that.

Hope this helps.

Posted on Dec 13, 2007

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Softplanway's link did it4 me !!tyvm
heres the link -http://www.mscustomercare.com/

Posted on Aug 23, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Hello,i need the drivers for digital photo keychain

Posted on Apr 15, 2009

DOES ANYONE KNOW HOW TO TURN IT ON? i held it for longer than 3 seconds probably like 2 mins? it still will not turn on. its fully charged, pictures are on it, software works...but keychain will not turn on when its unplugged.

Posted on Jan 14, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

For the MAC users - if you have above 10.6 you are sunk (that is everyone) - take it back to the store and get a refund. They say they are working on an upgrade to Snow Leopard, but .... yeah, right. I did get it to work ok on the PC. t took 4 calls (disconnected 3 times) 2 transfers and about 45 min on the phone to get this info.

Posted on Feb 14, 2011

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The software scanned for malware in win32exe and antivirus would not let me install it. I tried to reformat the flash and it blocked that also. GARBAGE FROM CHINA!

Posted on Jul 25, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I am havinging same problem with a Sharper Image photo keychain...I get the software to work once and after I got the pics all up that I wanted to load on it, the "syncronize" didn't work.
I think this is a piece of junk and if I still had the box it came in I would return it.

Posted on Jul 26, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have charged my keychain phone album. It says to plug into usb and set on update to download photo's. Then it says to double click on photo viewer and set on update. I get a box that says to plug in and click on ok but when I do I get nothing. Everytime I try I get nothing. My keychain is fully charges because the light is green. Could someone help me as I have been trying since 12/27/2007 to get tech support on the phone and still can't get through.

Posted on Jan 02, 2008

  • Pat Kirtley Jan 02, 2008

    After my keychain phone album is charges I double click on photo viewer program. I get a box saying plug in keychain and click on the ok button. When I click on it I get nothing. My keychain is fully charge because the light is green. Could you tell me what I am doing wrong.

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Xxx

Posted on Dec 25, 2007

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

When transfering pictures to the keychain viewer, only transfer, not more than, 6 at a time with the Synchronize button. You can then continue adding more pictures. This was not in the book.

For problems turning on the viewer, when unplugged from the computer, hold the menu button for three seconds or more, it will turn on.

Posted on Dec 26, 2007

  • Battery39 Dec 26, 2007

    If you want an extra charger for this viewer, that doesn't require a computer, any AC/USB charger should work.

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I can"t get the photos to show up in file manager

Posted on Dec 29, 2008

  • tom ellman Dec 30, 2008

    i can't get pictures on my file manager

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I bought a digital key chain today the tom-tec dpf-007, the device is ok but the software is just messed up. The disc I received with the product doesnt work, according to my computer there is nothing on the disc. So I downloaded the software from http://www.dpf001.nl/DPF_001.html, thats a dutch site where you can download photoviewer for vista. After downloading and installing photoviewer. I clicked on photoviewer and I get: "No photo viewer found, program terminated". So Im gonna try to fully charge the keychain first, but I doubt thats gonna help. No wonder this crappy keychain was just €5,-

Posted on Nov 06, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

For all you i-Mac people out there you have to call the Tec. Support  at 1-800-374-2744 and tell them that you have a mac and need the update software on the BIG CD for the i-Mac. I call , would you beleve it that after to days I got someone ,And he was very helpfull to me .He toll me that the download software well not work on the i-Mac and well send me a CD for the Mac.But for you PC usees you have to read page 7 very careful, go to update mode on the Keychain you access the usb and then go to" UPDATE",now press the menu/power button and it will say" UPDATING".Read the #1  page 7.good Luck.

Posted on Dec 29, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

A MAC can not use the mini CD and software I downloaded did not work. Yet I found a solution.

To use the software on a MAC do the following in the order I have specified.

Insert a memory stick to copy the contents of the mini CD in to PC based computer (which can read the mini CD disk) (you need to use a PC with a cd tray). create a folder in it which is named "PHOTOVIEWER2.3".

Insert the mini CD, which comes with the digital photo keychain, into the same PC . 

Do not install the software onto this computer (PC). cancel the set up operation, every time it comes up. 

On this PC, open "my computer" and locate the CD "PHOTOVIEWER2.3", select it (click on it once) and choose "open" from the file menu on the top of the window. this will show you the contents of the CD.

Go to the "edit" in the top menu choose "select all". this way you sure to copy all the necessary files you need by selecting all the contents of the "PHOTOVIEWER2.3" CD.

Drag all of the contents to the memory stick into the folder you made called PHOTOVIEWER2.3.

Remove this memory stick and insert the stick into the MAC and copy the folder you made called PHOTOVIEWER2.3 onto your MAC.

Open this folder and double click on the "Photo Viewer Install.pkg". Follow the install instructions and the software will be installed on to the your MAC.

There will be a Photo Viewer icon (alias) on your desktop but the actual application is in your applications folder.

Plug in your keychain via the USB cable it came with into your MAC. It will begin to charge up but you can still upload images while it is doing this.

After the keychain is plugged into your computer the software can be opened, not before. Double click on the "Photo Viewer" icon to launch the application. The software is simple to use. Find the images you want to install on the left, click on it, crop it in the bottom window, click the arrow on the right to put it into a holding area to later to download to the keychain. When you are done click the sync image in the upper right to upload the images to the keychain.

I noticed after i clicked the "Sync with PhotoViewer" button the keychain still said "Updating" for a while, just quit the software and unplug it and it will work fine. You are done.

You can anytime just plug in the keychain, open the software and remove or add images and sync it again to update the keychain. Enjoy and always keep a happy mind!

Posted on Feb 06, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Bought 3 photo viewers. Followed inst. on 1st one. Worked perfect. Plugged in 2nd nothing. 3rd nothing.
Getting fustrated. All were charged as instructed device in update/ photo viewer nothing shows up.

Posted on Dec 25, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have the problem that the program viewer not found program terminated

Posted on Jan 14, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hello Everybody

Specs
Windows 7 X64
TOM TEC DPF001
Battery is near to Empty

I plugged the frame on to my computer and installed the given software.. then i keep getting te message no photo viewer found, program terminated.

I read this tread and saw the replys of this site www.mscustomercare.com go there scroll to Digital Photo Keychain and download the software. First uninstall the original software. than install this one. NOW CONNECT your frame and choose update! now start the new program. browse to your pictures and choose Synchronise wait 1 minute and READY

I had to delete de Disk and USB Mass storage from my device manager first.. but i dont think this was a problem everybody will have..

Goodluck

CONCLUSION
TOM TEC DPF001 ROCKS ons WINDOWS 7 x64 Works like a Charm

Posted on Jun 24, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I've installed the software, however, when I double click on the photoviewer icon on my desktop I receive an error message no photo view finder found program terminated. The photo viewer is charged.

Posted on Mar 02, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I received the Shift3 Digital Photo Album and was able to load the software into  my Mac computer. When I Pug unit into computer with usb cable it reads "update", but on the screen in front of photo viewer theres a note stating ( please plug in your Photo Keychain using the provided USB cable and make sure device is in update mode. When I press OK button it takes PHOTO viewer off the screen. It also tells me my computer doesn't recognizes this software.   What do I do, now?

Posted on Dec 29, 2008

Hello, my mother bought this keychain for only 10 $, now I know why!

I have been a computer technician for over 15 years and this is the worst peace of crap I ever try to install, even Lotus Notes is a peace of cake compare to this. I tryed installing it on 2 different computers and Windows doesn't even detect the key chain after 6 hours of charge. I tryed re-installing, downloading the setup package from the suggested website, followed all the instruction and still nothing.

This is made in China with the quality they are famous for, like those toys that where all recalled. My suggestion is to return it to the store, that is exactly what I am going to do right now.

Posted on Dec 30, 2007

So where is the answer to my problem?

Posted on Dec 29, 2007

My computer will not even run the disc. how con I get it to run

Posted on Dec 28, 2007

How to work this on windows vista ?

Posted on Dec 24, 2007

Hi.. when I first plugged in my photo viewer... i had the same problem. It kept saying "No Photo Viewer Found, program termined". The best solution for this problem is to unplug your photo viewer from the USB, then plug it again.. and select "USB Update", then try opening the program again. =)

Posted on Dec 20, 2007

I own the product. You need to FULLY charge the item before uploading any photo. Use your wall plug USB type charger like the Blackberry phone charger. It will charge in a few hours, instead of 8 hours using your computer to charge. Also Important -- you can go to mscustomercare.com to find instructions or better call the 1-800 # on there to talk through the issue. I did and they answered all questions and told me about the fully charging thing -- which I did and now it works perfectly -- the software won't work unless the keychain is fully charged or recharged.

Posted on Dec 13, 2007

Insert the mini disk in a PC and copy the disk to your HD, then insert a full size CD in the PC and copy the data back onto the CD. Try inserting this in you Mac now.

Posted on Dec 13, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had no problem downloading program in to computer, I bought 3 of these and the first was a breeze to do, program terminated came up once, but I closed program and opened again and it was fine.. Only problem is the 2nd on will not turn on, at first u could only see pics if plugged in to USB. So, I know pic were transfered, but if I unplug screen goes blank. I charged all 3 hour before starting~I will just return this one and hope it is a lemon, cuz the 3rd did just fine...Hope they still work tomorrow!!
I will keep u updated!

Posted on Dec 04, 2007

Solution #3 worked for me. I charged the keychain using my USB port, then clicked on updating. I then selected my desktop, my file, my pics, and had no problem selecting the pics and using the post button to move them. Then I hit synchronize and they showed that they were transferred. However, I can't play them! When I turn the keychain on it says "photo viewer", but no pics. When I go into the menu I can set up the clock, set the display mode to manual or slideshow, but when I spool down to exit, it won't let me exit. I have to go back to the top and shut it off. Any suggestions? I loaded about fifty pics - maybe I should delete some? I''m working on a Mac. Thanks.

Posted on Nov 25, 2007

I had the same issue of that once I open the software, there are no pictures in the file manager. I spoke with customer service @ 800-374-2744 and I was instructed to select the correct drive from the drop the menu and select the correct profile. Then select> " My Documents" to get the pictures. Once I located the correct profile the software was simple.Good Luck!

Posted on Nov 20, 2007

You charge this using the usb cable. It takes 3 hours. This is in the instruction manual. Now.. if only I can get the software to work...

Posted on Sep 02, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I bought the digital photo keychain about 6 months ago and could not get anywhere with it. I put it away for awhile and finally reread the manual recently and noticed that on a Mac computer you must use operating system 10.4 or higher which I now have so I slipped the little cd into an external drive that I use for DVD burns because it has a tray with the recess for the smaller cd's. It installed the software without a glitch, I then installed my favorite 60 pictures and the unit works perfectly EXCEPT I turn it off to charge the battery and after about 30 seconds it turns itself back on. I think it would charge faster if it would stay off. At this moment it is in charge mode and I am waiting for the red LED to turn green. Also trying to find customer support to find a fix for this minor problem. My email is nixhom@myway.com if anyone wants to discuss this problem child with me. Be well, Nick

Posted on Sep 06, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have had the same error message saying it couldn't find the program and it was going to terminate it. Here's the solution, when installing it, the setup says to make sure all windows are closed and nothing else is running. Finally, like the 5th time to uninstall and reinstall I remembered that it said to close everything. I closed it and it started perfectly. No problems since then!

Posted on May 16, 2008

  • Level 1:

    An expert who has achieved level 1.

    Welcome Back:

    Visited the website for 2 consecutive days.

  • Contributor
  • 1 Answer

After you set it on update press the menu button, works for me even when not fully charged!

Posted on Dec 15, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I called the number for days and can't get through "high volume" well, i use mac, and need a special mac disc, and if they don't answer the phone ever what should i do

Posted on Jan 10, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I change from microsoft to a MAC. Is there any way to load photos to the Sharper Image photo key fob


Yes, download the Mac software

Amazon.com: The Sharper Image Digital Photo Keychain, Black ...

https://www.amazon.com/Sharper-Image-Digital-Photo-Keychain/dp/B002KKBDQ8
Rating: 2.4 - ‎50 reviews
Buy The Sharper Image Digital Photo Keychain, Black: Handheld Digital Photo Viewers - Amazon.com ? FREE DELIVERY possible on eligible purchases. ... 60 color photos; Internal rechargeable battery; Easily select, edit, and download photos from your PC or MAC; Photos are automatically resized to fit the screen.

Amazon.com : Sharper Image USB 2.0 Digital Photo Keychain -- Store ...

https://www.amazon.com/Sharper-Image-Digital-Keychain-Display/.../B00L3NVQXI Rating: 2.5 - ‎7 reviews
Enter your model number to make sure this fits. AVAILABLE IN PINK, PURPLE, BLACK and RED - CONTACT SELLER; Store and display up to 60 photos; Large 1.5" color LCD Display; Rechargeable battery; USB 2.0 (cable included) for PC/Mac. 2 new from $15.00 5 used from $12.50 ...

How to Set Up Sharper Image Photo Keychain ' It Still Works ' Giving ...

https://itstillworks.com/12376892/how-to-set-up-sharper-image-photo-keychain Sep 28, 2017 - Digital photo keychains let you upload photos to view and share anywhere you go. With the use of a computer, selecting and loading the pictures on a Sharper Image Photo Keychain can be enjoyable and quite easy. The display menu allows you to view the photos as a slideshow, or you can manually ...

How to Download Pictures to the Sharper Image Photo Keychain ' It ...

https://itstillworks.com > Software The Sharper Image is known for its innovative gadgets and electronics, such as the digital photo keychain. This small device can hold up to 60 digital images and connects to your keys like any normal keychain. Of course, you must first download digital images to the device before you can enjoy it for its intended use. ...

The Sharper Image Digital Photo Album - Software Download ...

https://aaron-kelley.net/.../the-sharper-image-digital-photo-album-software-download-... Dec 24, 2007 - Here is a picture of the device for comparison with your device (to know if this is the software you need):. The Sharper Image digital photo keychain. Download version 2.3 of the software (1.92 MB, Windows and Mac OS X software included in the image). This is an ISO image of the CD that came with the ... sharper image photo key fob for mac Google Search

Mar 09, 2018 | Microsoft Computers & Internet

1 Answer

Digital photo album keychain and cannot figure out how to download photos from computer to keychain...is there suppose to be a cd software with the keychain?


If your computer recognizes the DPA as an external drive you should be able to drag & drop the photos of your choice to the device.

Hope this info was helpful to you. Good Luck!

Jan 29, 2010 | Innovage Shift3 MP3 Player

1 Answer

Digital photo keychain


Hi. I have an innovage mp3 player as well just got it 4 christmas of 2008 and now it won't charge or turn on. I got the charger and it charges my brothers mp3 player just not mine and the computer won't charge it either when i listened to music on it would turn off then back on. what can i do to fix this piece of **** waste of money product?!?!?!

May 27, 2009 | Innovage Shift3 MP3 Player

1 Answer

Digital keychain


once you connect the keychain to your computer open MY COMPUTER and it should appear as one of your drives, or you may have to select the USB mode within the keychain itself

Mar 22, 2009 | Innovage Shift3 MP3 Player

1 Answer

I have a Innovage Digital Photo Keychain. How do I recharge it?


I plugged in the usb to the computer and recharged it from the computer.

Aug 23, 2008 | RIM BlackBerry Pearl 8100

1 Answer

Digital Photo Keychain


try a Motorola RAZR car charger

Jan 07, 2008 | GPS

2 Answers

Photo keychain


Go to www.mscustomercare.com you can download the software there. you can also call the customer service 800 number. but everytime i call its busy... imagine that.  but i did download the software from the website. hope it works for ya'll good luck!

Nov 23, 2007 | Alera Technologies Digital Photo Copy...

Not finding what you are looking for?
Innovage Shift3 MP3 Player Logo

23,411 people viewed this question

Ask a Question

Usually answered in minutes!

Top Innovage Audio Players & Recorders Experts

 Grubhead
Grubhead

Level 3 Expert

5575 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

The Knight
The Knight

Level 3 Expert

75871 Answers

Are you an Innovage Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...