Question about Innovage Shift3 MP3 Player
I just purchased digital photo keychain made by Innovage Products. It says that the battery is rechargeable and cannot be replaced. I need to know where I can get the charger and if it is worth the cost.
Anybody know how this unit turns on? I hold the ON button down for MORE than 3 sconds, but the unit does not come on...HELP!!!
Posted on Dec 31, 2007
I was a little frustrated reading the above...being a PC user....
IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.
Posted on Dec 24, 2007
How do you set it on update... mine is fully charged and i reinstalled the software about 5 times and it says "please connect to PC update picture" even though it is connected. When i click on the software icon it says "please plug in your Photo Keychain using the provided USB cord and make sure the device is in update mode" but there is no option to put it into update mode. the only options on my menu are: Power off, Delete Image, Display Mode, Clock Setting, Clock Display, LCD Brightness, & Exit. what do i do to put it into update mode????
Posted on Jan 07, 2008
The front screen says Updating...The manual says to push a Reset button on the back but there is no button only a hole.
Posted on May 17, 2009
I was given a photo key chain for christmas how do i put my photos from my kodak easyshare to my key chine
Posted on Jan 13, 2008
Tring to put the picture onto the digital photo kechain and my system doesn't have an cd rom to it so can i still downloads the picture onto the keychain
Posted on Jan 12, 2008
IS THERE GOING TO BE A RECALL ON THESE CONTRAPTIONS IT SEEMS NO ONE CAN COME UP WITH A SOLUTION TO ANY OF THESE PROBLEMS. I ALSO BOUGHT FOUR OF THESE THINGS,IT SEEMS THE REASON THE PHONE IS STAYING BUSY IS MAYBE EVERYONE IS HAVING TROUBLE.
Posted on Jan 03, 2008
I was given the Key Chain for Christmas. After charging for 3 hours I was able to get into the program. Unfortunately, I cannot find my pictures. If I try using another drive from the dropdown menu, I get an error code. Help!!! What can I do to fix this problem. I have hundreds of pictures in my C drove. Where are they?
Posted on Dec 31, 2007
I was given my photo keychain (The Sharper Image) as a gift. I have no menu on the screen. The screen lights up but is blank. I have down loaded the photo viewer software, but there is no trouble shooting menu. Now what is the next step to get this thing working. I would love to view my pictures. Should I return the gift?
Posted on Dec 06, 2008
I bought a SWEEX digital keychain. the software shipped with the keychain did not work. I found this site with working software: http://www.digitalfoci.com/pocket_album.html.
Put the keychain in usb update mode and the start digital photoviewer 2.0. I hope this works for you
Posted on Jun 14, 2008
I had no problems with my software i just cant get the p.o.s. to turn when it is not plugged into the computer..
Posted on Jan 09, 2008
Don't have a charger solution, but for those of you that are having the 'program terminated' problem, it seems that the keychain must be connected to the usb cable AND 'usb update' enabled, as opposed to 'usb charger'. I.E. the program won't launch until it knows a keychain viewer is online. Mine seems to work fine since I discovered that.
Hope this helps.
Posted on Dec 13, 2007
Softplanway's link did it4 me !!tyvm
heres the link -http://www.mscustomercare.com/
Posted on Aug 23, 2009
Hello,i need the drivers for digital photo keychain
Posted on Apr 15, 2009
DOES ANYONE KNOW HOW TO TURN IT ON? i held it for longer than 3 seconds probably like 2 mins? it still will not turn on. its fully charged, pictures are on it, software works...but keychain will not turn on when its unplugged.
Posted on Jan 14, 2008
For the MAC users - if you have above 10.6 you are sunk (that is everyone) - take it back to the store and get a refund. They say they are working on an upgrade to Snow Leopard, but .... yeah, right. I did get it to work ok on the PC. t took 4 calls (disconnected 3 times) 2 transfers and about 45 min on the phone to get this info.
Posted on Feb 14, 2011
The software scanned for malware in win32exe and antivirus would not let me install it. I tried to reformat the flash and it blocked that also. GARBAGE FROM CHINA!
Posted on Jul 25, 2010
I am havinging same problem with a Sharper Image photo keychain...I get the software to work once and after I got the pics all up that I wanted to load on it, the "syncronize" didn't work.
I think this is a piece of junk and if I still had the box it came in I would return it.
Posted on Jul 26, 2008
I have charged my keychain phone album. It says to plug into usb and set on update to download photo's. Then it says to double click on photo viewer and set on update. I get a box that says to plug in and click on ok but when I do I get nothing. Everytime I try I get nothing. My keychain is fully charges because the light is green. Could someone help me as I have been trying since 12/27/2007 to get tech support on the phone and still can't get through.
Posted on Jan 02, 2008
Posted on Dec 25, 2007
When transfering pictures to the keychain viewer, only transfer, not more than, 6 at a time with the Synchronize button. You can then continue adding more pictures. This was not in the book.
For problems turning on the viewer, when unplugged from the computer, hold the menu button for three seconds or more, it will turn on.
Posted on Dec 26, 2007
I bought a digital key chain today the tom-tec dpf-007, the device is ok but the software is just messed up. The disc I received with the product doesnt work, according to my computer there is nothing on the disc. So I downloaded the software from http://www.dpf001.nl/DPF_001.html, thats a dutch site where you can download photoviewer for vista. After downloading and installing photoviewer. I clicked on photoviewer and I get: "No photo viewer found, program terminated". So Im gonna try to fully charge the keychain first, but I doubt thats gonna help. No wonder this crappy keychain was just €5,-
Posted on Nov 06, 2008
For all you i-Mac people out there you have to call the Tec. Support at 1-800-374-2744 and tell them that you have a mac and need the update software on the BIG CD for the i-Mac. I call , would you beleve it that after to days I got someone ,And he was very helpfull to me .He toll me that the download software well not work on the i-Mac and well send me a CD for the Mac.But for you PC usees you have to read page 7 very careful, go to update mode on the Keychain you access the usb and then go to" UPDATE",now press the menu/power button and it will say" UPDATING".Read the #1 page 7.good Luck.
Posted on Dec 29, 2007
A MAC can not use the mini CD and software I downloaded did not work. Yet I found a solution.
To use the software on a MAC do the following in the order I have specified.
Insert a memory stick to copy the contents of the mini CD in to PC based computer (which can read the mini CD disk) (you need to use a PC with a cd tray). create a folder in it which is named "PHOTOVIEWER2.3".
Insert the mini CD, which comes with the digital photo keychain, into the same PC .
Do not install the software onto this computer (PC). cancel the set up operation, every time it comes up.
On this PC, open "my computer" and locate the CD "PHOTOVIEWER2.3", select it (click on it once) and choose "open" from the file menu on the top of the window. this will show you the contents of the CD.
Go to the "edit" in the top menu choose "select all". this way you sure to copy all the necessary files you need by selecting all the contents of the "PHOTOVIEWER2.3" CD.
Drag all of the contents to the memory stick into the folder you made called PHOTOVIEWER2.3.
Remove this memory stick and insert the stick into the MAC and copy the folder you made called PHOTOVIEWER2.3 onto your MAC.
Open this folder and double click on the "Photo Viewer Install.pkg". Follow the install instructions and the software will be installed on to the your MAC.
There will be a Photo Viewer icon (alias) on your desktop but the actual application is in your applications folder.
Plug in your keychain via the USB cable it came with into your MAC. It will begin to charge up but you can still upload images while it is doing this.
After the keychain is plugged into your computer the software can be opened, not before. Double click on the "Photo Viewer" icon to launch the application. The software is simple to use. Find the images you want to install on the left, click on it, crop it in the bottom window, click the arrow on the right to put it into a holding area to later to download to the keychain. When you are done click the sync image in the upper right to upload the images to the keychain.
I noticed after i clicked the "Sync with PhotoViewer" button the keychain still said "Updating" for a while, just quit the software and unplug it and it will work fine. You are done.
You can anytime just plug in the keychain, open the software and remove or add images and sync it again to update the keychain. Enjoy and always keep a happy mind!
Posted on Feb 06, 2008
Bought 3 photo viewers. Followed inst. on 1st one. Worked perfect. Plugged in 2nd nothing. 3rd nothing.
Getting fustrated. All were charged as instructed device in update/ photo viewer nothing shows up.
Posted on Dec 25, 2007
I have the problem that the program viewer not found program terminated
Posted on Jan 14, 2008
Windows 7 X64
TOM TEC DPF001
Battery is near to Empty
I plugged the frame on to my computer and installed the given software.. then i keep getting te message no photo viewer found, program terminated.
I read this tread and saw the replys of this site www.mscustomercare.com go there scroll to Digital Photo Keychain and download the software. First uninstall the original software. than install this one. NOW CONNECT your frame and choose update! now start the new program. browse to your pictures and choose Synchronise wait 1 minute and READY
I had to delete de Disk and USB Mass storage from my device manager first.. but i dont think this was a problem everybody will have..
TOM TEC DPF001 ROCKS ons WINDOWS 7 x64 Works like a Charm
Posted on Jun 24, 2012
I've installed the software, however, when I double click on the photoviewer icon on my desktop I receive an error message no photo view finder found program terminated. The photo viewer is charged.
Posted on Mar 02, 2009
I received the Shift3 Digital Photo Album and was able to load the software into my Mac computer. When I Pug unit into computer with usb cable it reads "update", but on the screen in front of photo viewer theres a note stating ( please plug in your Photo Keychain using the provided USB cable and make sure device is in update mode. When I press OK button it takes PHOTO viewer off the screen. It also tells me my computer doesn't recognizes this software. What do I do, now?
Posted on Dec 29, 2008
Hello, my mother bought this keychain for only 10 $, now I know why!
I have been a computer technician for over 15 years and this is the worst peace of crap I ever try to install, even Lotus Notes is a peace of cake compare to this. I tryed installing it on 2 different computers and Windows doesn't even detect the key chain after 6 hours of charge. I tryed re-installing, downloading the setup package from the suggested website, followed all the instruction and still nothing.
This is made in China with the quality they are famous for, like those toys that where all recalled. My suggestion is to return it to the store, that is exactly what I am going to do right now.
Posted on Dec 30, 2007
So where is the answer to my problem?
Posted on Dec 29, 2007
My computer will not even run the disc. how con I get it to run
Posted on Dec 28, 2007
How to work this on windows vista ?
Posted on Dec 24, 2007
Hi.. when I first plugged in my photo viewer... i had the same problem. It kept saying "No Photo Viewer Found, program termined". The best solution for this problem is to unplug your photo viewer from the USB, then plug it again.. and select "USB Update", then try opening the program again. =)
Posted on Dec 20, 2007
I own the product. You need to FULLY charge the item before uploading any photo. Use your wall plug USB type charger like the Blackberry phone charger. It will charge in a few hours, instead of 8 hours using your computer to charge. Also Important -- you can go to mscustomercare.com to find instructions or better call the 1-800 # on there to talk through the issue. I did and they answered all questions and told me about the fully charging thing -- which I did and now it works perfectly -- the software won't work unless the keychain is fully charged or recharged.
Posted on Dec 13, 2007
Insert the mini disk in a PC and copy the disk to your HD, then insert a full size CD in the PC and copy the data back onto the CD. Try inserting this in you Mac now.
Posted on Dec 13, 2007
I had no problem downloading program in to computer, I bought 3 of these and the first was a breeze to do, program terminated came up once, but I closed program and opened again and it was fine.. Only problem is the 2nd on will not turn on, at first u could only see pics if plugged in to USB. So, I know pic were transfered, but if I unplug screen goes blank. I charged all 3 hour before starting~I will just return this one and hope it is a lemon, cuz the 3rd did just fine...Hope they still work tomorrow!!
I will keep u updated!
Posted on Dec 04, 2007
Solution #3 worked for me. I charged the keychain using my USB port, then clicked on updating. I then selected my desktop, my file, my pics, and had no problem selecting the pics and using the post button to move them. Then I hit synchronize and they showed that they were transferred. However, I can't play them! When I turn the keychain on it says "photo viewer", but no pics. When I go into the menu I can set up the clock, set the display mode to manual or slideshow, but when I spool down to exit, it won't let me exit. I have to go back to the top and shut it off. Any suggestions? I loaded about fifty pics - maybe I should delete some? I''m working on a Mac. Thanks.
Posted on Nov 25, 2007
I had the same issue of that once I open the software, there are no pictures in the file manager. I spoke with customer service @ 800-374-2744 and I was instructed to select the correct drive from the drop the menu and select the correct profile. Then select> " My Documents" to get the pictures. Once I located the correct profile the software was simple.Good Luck!
Posted on Nov 20, 2007
You charge this using the usb cable. It takes 3 hours. This is in the instruction manual. Now.. if only I can get the software to work...
Posted on Sep 02, 2007
I bought the digital photo keychain about 6 months ago and could not get anywhere with it. I put it away for awhile and finally reread the manual recently and noticed that on a Mac computer you must use operating system 10.4 or higher which I now have so I slipped the little cd into an external drive that I use for DVD burns because it has a tray with the recess for the smaller cd's. It installed the software without a glitch, I then installed my favorite 60 pictures and the unit works perfectly EXCEPT I turn it off to charge the battery and after about 30 seconds it turns itself back on. I think it would charge faster if it would stay off. At this moment it is in charge mode and I am waiting for the red LED to turn green. Also trying to find customer support to find a fix for this minor problem. My email is email@example.com if anyone wants to discuss this problem child with me. Be well, Nick
Posted on Sep 06, 2008
I have had the same error message saying it couldn't find the program and it was going to terminate it. Here's the solution, when installing it, the setup says to make sure all windows are closed and nothing else is running. Finally, like the 5th time to uninstall and reinstall I remembered that it said to close everything. I closed it and it started perfectly. No problems since then!
Posted on May 16, 2008
After you set it on update press the menu button, works for me even when not fully charged!
Posted on Dec 15, 2007
I called the number for days and can't get through "high volume" well, i use mac, and need a special mac disc, and if they don't answer the phone ever what should i do
Posted on Jan 10, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
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Posted on Jan 02, 2017
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