Question about HHP 3800 (015305) Handheld

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Problem with scanner

I'm trying to set up my quickbooks Pos system. The IT3800 seems to be working in every way accept that when I scan a barcode and it beeps but no numbers show up it the information field.

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Re: problem with scanner

I have it connected to keyboard port as they instructed.

Posted on Sep 07, 2007

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Re: problem with scanner

The IT3800 supports many different modes of connecting to a PC. Changing the physical cable connection does not change the mode the scanner is trying to use.

This "mode" is referred to as the Interface. Out of the box, the scanner may not be configured with the Interface that you need to use with the cable that you purchased (unless your reseller made sure this was done).

Scanning the correct Interface programming bar code will configure the scanner to communicate correctly for your cable/connection. The product Quick Start manual contains the most common Interfaces:

Posted on Mar 06, 2008

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Re: problem with scanner

Barcode scanners beep to tell you that they have scanned a valid barcode (nothing else). they will operate simply with power...the fact that it will scan a barcode does not mean that it is connected properly. how do you have this connected?

Posted on Sep 07, 2007

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There are similar configuration codes for other symbologies (like UPC A) throughout the manual.

Hope it helps!
best regards!

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