Question about HHP 3800 (015305) Handheld

3 Answers

Problem with scanner

I'm trying to set up my quickbooks Pos system. The IT3800 seems to be working in every way accept that when I scan a barcode and it beeps but no numbers show up it the information field.

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  • Anonymous Jan 06, 2008

    same problem, connected by usb, sees it as a keyboard ok, beeps when scanning but nothing appears on screen

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I have it connected to keyboard port as they instructed.

Posted on Sep 07, 2007

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The IT3800 supports many different modes of connecting to a PC. Changing the physical cable connection does not change the mode the scanner is trying to use.

This "mode" is referred to as the Interface. Out of the box, the scanner may not be configured with the Interface that you need to use with the cable that you purchased (unless your reseller made sure this was done).

Scanning the correct Interface programming bar code will configure the scanner to communicate correctly for your cable/connection. The product Quick Start manual contains the most common Interfaces:

http://www.handheld.com/download.aspx?download=/data/f9e7f996-9ecc-4f49-b604-32fbd754085d.pdf&filename=3800+Linear+Series+Quick+Start

Posted on Mar 06, 2008

  • rfmarinho_06
    rfmarinho_06 Jan 28, 2012

    The link above doesn't seem to work anymore. Here is an alternative link:http://www.geoti.co.kr/DATA/hhp/IT3800_3...

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Barcode scanners beep to tell you that they have scanned a valid barcode (nothing else). they will operate simply with power...the fact that it will scan a barcode does not mean that it is connected properly. how do you have this connected?

Posted on Sep 07, 2007

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What operating system is running on the Dell PC? What version of the IT3800 User Guide are you using? With answers to these questions I might be able to assist you further.

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I have an IT3800 scanner and use it in a gift shop. My products have "regular" barcodes, those with 5 digits added and ISBN barcodes. My scanner stopped scanning the extra 5 digits. I went to the IT3800...


What you need is to turn on Digit Addenda for the types of barcode you are trying to scan. Here is the user's guide:
http://www.geoti.co.kr/DATA/hhp/IT3800_3900%20Users%20Guide.pdf
Please check page 7-30, where you will find the codes to turn on the supplements for EAN 13 barcodes (those with 13-digit). Also, if you don't want the scanner to insert a space between the main code and the additional digits, you have to turn off addenda separator (page 7-31)
There are similar configuration codes for other symbologies (like UPC A) throughout the manual.

Hope it helps!
best regards!
Rafael

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