Find a certified dealer at http://www.telecom.toshiba.com/ to review the settings for VM. This programming is held back in the brains of the telephone system (KSU) also .
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Have you tried to check the wall jack, because I am suspecting that the wall jack might be not working well, you can diagnose it by plugging in a working phone, then if the working will not work on that wall jack, therefore the wall jack is truly not working.
When you press the message button, look at the display. Is it really going to the VM extension or is it going to another phone? Othre people could have left you a message by calling you and pressing the MESSAGE buttone either on purpose, or by accident.
You can clear ALL message lights from your phone by dialing *700 plus your extension and #. Of course you can access VM by dialing the VM extension, usually 165 or 500 from the intercom.
Hi, what do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
The feature codes will not help you troubleshoot the system at all. But here you go:
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
You are describing two different things. The "speaker 43" is the default code for Busy/No Anser Set. The correct syntax should be Speaker - 43 - 399 - Speaker. That should set CFWD B/NA to VM. Next, if you have a button programmed to call VM, it is probably a speed-dial or one-touch button. It would have to be programmed to dial 399. If that is not working, try calling VM (399) and make sure you can get into the box that way. If that works, but the button does not, press the Feature Key and the button for VM. It should display what is programmed for that button. If it needs to be changed to call VM, the syntax is: Feature - Redial - the button to program - "1" - "399" - Feature.
is this voicemail or text msg......if it is your VM system you can press and hold the 1 keypad and it will automatically dial your vm then just follow the prompts.
If it is text msgs just press the menu key in the middle of the keypad scroll to msg and read from your inbox.
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