Yous should try reformating the player using Motorola's firmware. (Go to http://broadband.motorola.com/consumers/support/default.asp?supportSection=DigitalAudio
and download firmware v1.11 .) I've also found that calling Motorola's help line was useful.
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Likely not new but worth the try. Had reviewed various other POSTS, and suggestion to take out battery and let sit for a while. Often cures unknown ills. Took out the new battery that did not work, let it sit overnight, put battery in again next morning and it booted up. This was done after, changing three batteries, after taking in/out the SD card (no real reason, but figured why not) and, after a subtle BANG on each of the corners of the unit......
Press the MENU and turn it on, as soon as the word RIO shows on the
screen release the power button but do not release the MENU
button until it says upgrading Plug the USB cord to it and install Rio Forge Firmware_120 Turn the mp3 off then on normally Put the music back on your mp3 and it SHOULD be fixed. but your music will be gone..