Question about Creative Labs Zen Micro MP3 Player

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Zen v plus

When i power on the player sometimes it will freeze at the start up screen. Other times i will be listening to something and it freezes or turns off. I've had to hit the reset button multiple times and power on again.

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Re: zen v plus

Sounds like bad hard drive try using the recovery tools at creative:

Posted on Dec 03, 2007

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Zen V Plus freezes only when certain tracks are played -

First place the Zen in the freezer to help the firmware to stiffen up. Once frozen place in microwave for 25 seconds. This will reset your device and all should be good.

Sep 19, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen v plus start up screen freezes when switching on

I had this same exact problem. To solve it I plugged into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 seconds. you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. from ther you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress

Jun 15, 2009 | Creative Labs ZEN V Plus MP3 Player

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Help my creative zen v plus freezes and wouldnt start up.


Nov 08, 2008 | Creative Labs Zen V MP3 Player

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have you tryed rebooting at bottom lefthand corner with pin.

Aug 21, 2008 | Creative Labs Zen V MP3 Player

1 Answer


Have you tried the reset button? Located on the bottom ( I think), you will need a straightened paper clip.

Mar 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Frozen mp3

What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

Hopefully something there will help.

Dec 12, 2007 | Creative Labs ZEN V Plus MP3 Player

6 Answers

Creative zen V 1GB

Boy's will be Boy's....
try this

Dec 08, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen frozen on one screen even after I've restarted it.

hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Freezes at "rebuilding library"

I just found this on another website and it seems to be working so give it a shot

Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems

Nov 12, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

ZEN V Plus frozen on creative screen

you might need to format the player by holding the play button as you press reset, this will bring up the options to reset of format the plkayer update firmware etc etc.

Oct 02, 2007 | Creative Labs ZEN V Plus MP3 Player

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