Question about Cisco 7940 IP Phone

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My Cisco IP 7942 won't ring, it just flashes the light. I do not have the DND softkey. Any ideas?

Posted by Anonymous on

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

RPaterson
  • 48 Answers

SOURCE: My Cisco ip Phone 7940

Solution #1 sure is funny, but however the "not-ringing" is a known bug with Cisco 7940 IP Phones. At IdacomUSA, we will gladly and professionally repair and refurbish your phone and get rid of that problem for ya.

http://idacomusa.com

Posted on Feb 18, 2009

  • 5 Answers

SOURCE: Cisco 7970 ip phone, can't pickup call

Make sure you have both phones in the same call pickup group. I have never used the group pickup button. The regular pickup button is what I use.

Just to be clear the procedure is..once phone A rings you hit the pickup button on any other phone that is in the same group as phone A. After you hit the pickup button the call will be drawn to the phone that you hit the pickup button on. Once the call is on that set hit the answer button to answer the call.

Posted on Aug 01, 2009

  • 1 Answer

SOURCE: Cisco ip phone 7940 does not ring for incoming calls.

It sounds like you have enabled Do No Disturb accidently. This can be turned on and off by pressing the DND softkey button along the bottom of the LCD display. You might need to press the 'more' softkey to display all options.

Posted on Sep 24, 2009

  • 44 Answers

SOURCE: Where can I access user manuals for Cisco phones

I have found this on the cisco site.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8535/product_data_sheet0900aecd8069bb68.html

Posted on Jan 25, 2010

  • 23 Answers

SOURCE: I cannot register phone in remote location

Duplicate question. See other post for clarification.

Posted on Oct 20, 2012

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1 Answer

Cisco 7942 factory reset


When performing the factory reset procedure we are about to describe, it is important to keep in mind that the IP phone will lose all configuration files and phone applications. This means that it is necessary to have CallManager or CallManager Express setup so that the IP phone will be able to receive the new information (phone application and configuration) after the reset procedure is complete, otherwise it is most likely that the IP phone will not be usable until this information is loaded on to it.
This preparation also happens to be the procedure for upgrading a Cisco IP phone firmware.



Follow the steps below to successfully factory reset your Cisco 7942, 7962 IP phone:
  1. Unplug the power cable from the phone and then plug it back in. The phone begins its power up cycle.
  2. While the phone is powering up, and before the Speaker button flashes on and off, press and hold #. Continue to hold # until each line button flashes on and off in sequence in amber.
  3. Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.
After you press these keys, the line buttons on the phone flash red and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process and the main screen appears.

Oct 10, 2014 | Cisco 7942G IP Phone

1 Answer

Is there another way to put it on dnd??


yes, ask system admin for *code to dial

Sep 02, 2014 | Cisco 7942G IP Phone

1 Answer

I cannot register phone in remote location


Duplicate question. See other post for clarification.

Oct 14, 2012 | Cisco 7942G IP Phone

1 Answer

SX-50 Mitel wake up calls won't go through to rooms. Is there a way to reset or fix this?


Your Wake up device is in DND.... it either didn't hang up or it didn't answer. You should contact your vendor to have them check the RAD (Recorded Announcement Device).
Unless you know the extension number associated with it (the installers use different numbering from site to site and I couldn't even guess for you), you won't be able to clear the DND. If you do know the ext number... follow these instructions from the attendant console.

To apply Do Not Disturb on an extension:
• Press the DO NOT DISTURB function key or dial *85. The LCD shows EXT-NUMBER ?.
• Dial the desired extension number.
• Press the DND ON softkey.
• If desired, press the NEW EXT softkey to apply or remove Do Not Disturb on another extension.
• Press the EXIT softkey.
To remove Do Not Disturb on an extension:
• Press the DO NOT DISTURB function key. The LCD shows EXT-NUMBER ?.
• Dial the desired extension number. The LCD shows the extension number and DO NOT DISTURB.
• Press the DND OFF softkey.
• If desired, press the NEW EXT softkey to apply or remove Do Not Disturb on another extension.
• Press the EXIT softkey.

May 18, 2011 | Mitel 9104-001-000 Power Supply SX-50...

1 Answer

Phone display shows DND is active however phone still rings. How do we remove the notice?


Using the soft buttons at the bottom of the display, click the last button on the right (More). This will provide another set of options. The third option from the left should say "DND". Press the soft button below this option to turn off DND.

Aug 17, 2010 | Cisco 7940 IP Phone

1 Answer

Ringer is not working. Phone is not on DND. Cannot select and play a ring - message "the key is not active here"


Hey, Can you check if you have forwarded the calls on any other number. In that case it wont Ring.

Feb 12, 2010 | Cisco 7960 IP Phone

4 Answers

Cisco ip phone 7940 does not ring for incoming calls.


It sounds like you have enabled Do No Disturb accidently. This can be turned on and off by pressing the DND softkey button along the bottom of the LCD display. You might need to press the 'more' softkey to display all options.

Jan 27, 2009 | Cisco 7940 IP Phone

1 Answer

Can't remove DND off display


press the [world] setting button, then choose settings
choose call preferences.
change DO Not Disturb to NO
press save (middle button)
press back
press exit

johanvt

Jul 28, 2008 | Cisco 7912G IP Phone

1 Answer

Converting Cisco 7940 IP Phone to SIP


Unlocking a Cisco 7940

Method 1:
1) Unplug the phone
2) Plug the phone back in while holding the # key
The phone will soon display “Reset key sequence detected”
3) After several lights flash press the following keys in order:
1 2 3 4 5 6 7 8 9 * 0 #
4) The phone will then ask you if you want to save the network configurations:
Save network cfg? 1=yes 2=no
5) The phone will soon display “Factory reset initiated” and will continue
through the boot up process.
If that process fails to work for some reason there
is a second method.

Method 2

Complete these steps:
  1. Press Settings.
  2. The Network Configuration lock symbol must be unlocked. If not, exit to the main window and press ** # again.
  3. Press 3 on the keypad (or scroll down) for Network Configuration.
  4. Press 33 on the keypad (or scroll down) to Erase Configuration.
  5. Press the Yes softkey.
  6. Press the Save softkey.
The phone will now be reset.

Also see this link
http://www.cisco.com/univercd/cc/td/...tain.htm#93250

May 18, 2008 | Cisco 7910 IP Phone

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