Question about Taylor Kitchen Scale – (6 lb) ()
I acciddentally dropped our scale and now all it shows is err message I tried taking the battery out to reset it but nothing helped. is there anything I can do?
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Posted on Jan 02, 2017
SOURCE: our taylor scale is saying
This link provides a place to ask the company troubleshooting questions...I hope this helps.
Posted on Jan 07, 2009
SOURCE: Taylor Scale 7532s - not working
This link allows you to trouble shoot directly with the company....I hope this helps.
Posted on Jan 07, 2009
This is a reply I received from Taylor customer support. I have followed this procedure enough times to wear out the original battery and still get the Err 1 message. You may have better luck.
Thank you for your e-mail. The reboot below may clear the error from
your scale. You may need to do this several times to completely reboot
the system. Please let us know if you have any questions or continue to
display the Error.
1. Remove the battery from the scale
2. Set the scale on the floor without the battery in place.
3. Stand on the scale for 10 seconds (still without the battery)
4. Carefully replace the battery without turning the scale on.
5. Using only one foot, tap the scale or apply just enough pressure to
turn on the display. (It should show dashes or zero's) IMMEDIATELY
REMOVE YOUR FOOT.
6. Let the scale turn off
7. Step on the scale for a weight reading
Taylor Precision Products
& Salter Housewares
2220 Entrada del Sol, Suite A
Las Cruces, NM 88001
Toll free - 800-289-0944
Direct - 575-526-0944 ext 3172
Posted on Jun 24, 2009
My scale was fine the other day. I weighed myself earlier in the day. I tried to weigh myself later in the day and the scale started reading ERR1. I called Taylor and they had me try to "reset" the scale twice. It did not work.
The steps for resetting it are:
Turn the scale over
Remove the batteries for at least 10 seconds
With the scale on it's side (even though you aren't supposed to put the scale on it's side, carefully insert the batteries and put the back on the scale
Slowly return the scale to a flat hard surface
Step on the scale after about 10 seconds of it being back in position
If the scale still jumps with crazy numbers and reads ERR1 try to reset the scale again being very careful when the scale is on it's side
If this does not correct the problem then the scale will need to be returned to the manufacturer, to the address on the label on the bottom of the scale
I was told you could put the scale in any box and ship it to them the cheapest way possible but be sure to keep the batteries with you
If you are still under the year warranty they will send you out a new scale in 4-6 weeks
I was not happy that my scale was purchased on 11/14/09 and it died on 02/12/10. Luckily I knew where my receipt was. I pulled it out and noticed 02/12/10 was the last date to make returns to Target for that transaction. I was able to go and return my scale to the store because it was in the 90-day window that I had purchased it.
I was told that the reason the scale was doing this was either an delayed electrical interference that may have occurred during. The only other reason I was given was an OVERLOAD. Well, I seriously doubt an overload was my issue. First of all I was the only person at home that day so nobody else stood on the scale. I had used it earlier in the day and it was accurate. I am 5'6" and 139 lbs. so I seriously doubt it was OVERLOAD unless someone isn't telling me something and I need to lose some serious weight.
Anyway, I hope this helps. I wasted a lot of time trying to figure it out that day. Now I have my new receipt and if this happens again I will go get my new scale just as I did this time. I thought a 4-6 week wait for a replacement scale was insane. Kudos to Target for taking the scale back without a box or instructions on the last day I was able to make a return.
Posted on Feb 15, 2010
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